PlayOnline Server Maintenance (Oct. 13)Follow

To tell u the truth i'm glad its happening.
Because ever since the last update my graphics has be ******** up here and there from the new xp ring.
and i've cant even log on mule at port jueno it dc's 1 sec after i log on there

10 Saplings almost due...>.<, fingers crossed....hoping beyond hope . have lost In the past.....not again....please not again....(;.;)

Ya know, I used to agree that they would conduct maintenance on both NA and JP prime time. However, for the life of me I cannot think of a single instance in the past year or so outside of emergency maintenance that wasn't scheduled during NA time. This is annoying, and SE really does need to understand that there are a substantial number of clients outside of their home turf, and cater to us as well. Splitting downtime between NA and JP seems like a fair deal to me, and as of late is certainly hasn't been that way.

On another note, I agree with some of the other posters who are finding this unreasonable. We just went through a long period of unscheduled downtime, with scheduled downtime not more than 5 hours afterward. Now after all this, they schedule even more downtime. Serious lack of planning on their part, which puts their professionalism into question as well as reduces confidence in their abilities to operate a MMORPG. Perhaps they have been losing some of their more talented technicians.

Anyway, heck of a time to expose this type of behavior when the 360 launch is just around the corner, especially considering that the majority of 360 early adopters will more than likely be NA.

Because 4 hours you can plan around every tuesday morning (8am-12 usually) is so horrid.

I love FF, but I'd gladly take WoW's maintenance schedule than this garbage.

Anyway, getting things fixed is good, but this continual NA prime time business is very annoying.

seriously, me too...they hate us.

UK time 4pm - 2am... last maintenance was 6pm - 11pm... maint before that etc etc etc.

Always hitting NA time - yeah - but look what the EU players have to put up with.

Ok.. i think that since we're paying for a full month... and with all the DDoS attacks, login problems, maintenances, updates, excuses and other things(no only this month...i mean all the time); we should recive something in return... like a free month or something.

Isnt fair that we cant play when we want to, even if we're paying for it. And c'mon... they can find a better way to make maintenances without turning down the servers... i mean, with all that money.

This is, what, the third (fourth?) 8+ hour hardware-related maintenance in the past few months? I'm not getting my hopes up for this fixing connection issues.

Yep, yay for me as well. A majority of the maintenance is during my school day.

I don't usually log in until about 20:00 PDT anyway.

ROFL!! Rate-up for making me virtually spit the coffee all over the screen that I normally *would* have been drinking at this time if I wasn't fasting.

Good times.

Sh'nah Tovah,
Goobs

I agree with this. Every other honest company offers rebates/prorated credit for time their service is unavailable through no fault of the paying consumer. SE and POL should be no different.

Maybe a whole month would be a little much to ask, but at least prorate the disconnected hours off of next month's charges. It wouldn't be difficult to figure out, either. Take the amount paid for the basic subscription (not counting extra content IDs), break it down into a per-minute rate, then prorate all the minutes that that service was unavailable and take it off November's bill.

Quick math:

$12.95 US$ per month for the service in North America.
There are 31 days in October

That puts the per-day rate for this month at about 42 cents.

.42 divided by 24 is about 1.8 cents.

The prorate for ten hours of maintenance would be about 18 cents US$ per account.

Now, that doesn't seem like a whole lot to the individual account holders, but you take that and mulitply it by the number of people paying SE/POL for the service every month and it adds up (especially considering that we're looking at more than ten hours downtime for just this month, which is only about halfway over).

Also, just for reference, I called a colleague of mine who is a network administrator for the College of Literature, Arts, and Sciences at the University of Michigan in Ann Arbor. She says the longest it's ever taken her to do network maintenance, even in extreme conditions (massive upgrade, system failure, etc.) is four hours (and bear in mind that U of M is not only a big university and internet provider, but the network there is a major webhub/webjump for the Great Lakes region). When I told her that the maintenance time for this month of POL was approaching twenty hours, her comment was, "That seems extreme. They must not know what they're doing."

It does set all HNM's to NA time though. So we miss one day and they miss weeks of getting HNM's.