Offline for 10 hours?Follow

lol stuff like this cracks me up.

look the jp's made, host, and maintain the game. they can choose whenever they want. I honestly suspect they choose this time frame because it is the least busiest. They keep track of the population of the server and have even published that stuff in their census. It makes sense since jp's are asleep and americans should be at work/school.

Still yet, why should we complain? Imagine WoW developers saying they are gonna do an update during NA prime time to accomidate the jp's... that wouldn't sit right at all. So why should we expect them to bow down to us?

Not giving you a few free days of play just because you want it is bad customer service?

I'd say not fixing servers or performing other types of maintenance is bad customer service.

As far as whether or not SE provides good customer service.. well, they haven't pissed me off yet. The two times I've ever had to call a GM things went smoothly and they were helpful. I've never needed to call for help over the phone.

I'd really like to log on and play right now too, seeing as how I actually have some spare time to play. But maintenance will always have to be performed (would you rather things weren't maintained?), and it will always invariably be performed during a time that some people would rather it didn't. It isn't bad customer service for SE to not give us something extra while they're maintaining the game so we CAN continue to play. If you don't demand or expect perfection, than surely you can understand that things break down and need to be fixed?

Well, the servers are based in Japan, and the maintenance started at midnight Japanese time. So they're not working 9-5 either. Of course, I'd imagine that SE has a rotating shift schedule, so it wouldn't matter.

Personally, I dont mind waiting for them to fix the bugs. If you really want to complain about bad customer service on SE's part, how about the fact that their tech support isn't operational during the weekend, when most of their customers are logged in? Nothing like having your character get screwed up on Saturday and having to wait until Monday to get it sorted out.

I just wanted to let everyone know that WoW has to take ALL of their servers down for about seven hours once a WEEK for a full reset.

Anyone ******** about how "we don't get what we pay for" has no right. FFXI is one of the most stable MMOs out there, and this matinence to CHANGE HARDWARE, as stated by SE, is reinforcing that further. Folks they have to transfer data and test it. But they do it all at once to avoid haveing to do it every week. I feel that I'm getting my money's worth.