Banned for RMT?Follow

That list explains SOOO much about why my brother got banned. The best part, though, is that they banned his credit card, too, so his other account would have been deactivated in July. Technically, the account that was banned violates 3, 5, and 6. We'd do two sets of avatar runs every day with 6 accounts. The majority of the gil was then usually traded or sent to the guy doing most of the work (he and I both DB the runs with 2 75s and bring in 4 20+ SMNs for easier access to the fights). Because we usually do it when the other person isn't on the game, we're running all six accounts from two-three different places.

My biggest gripe is that there should have been more communication in this regard. When my brother called, had they told him this information, he could have explained the entire situation. Again, it comes down to the automated situation. Open up the communication or open up the appeals process or something. Until SE does, I'm done with this game.

I also don't understand how #3 makes any sense. Gummy provided a great reason for why it doesn't even work for one person at one home (multiple ISP's), but what about those of us who play on the work network (when off the clock - great thing about being a professor at a university) one hour, then at our brother's house during the LS XP static, then at home for the night? That's three different IPs in a situation that SHOULDN'T be illegal (depending on your work internet policies, of course).

I certainly hope SE isn't using WHOIS to determine who the "owner" of accounts on a dynamic IP is. I believe ISPs in japan are legally required to provide the correct address of residential customers. Many ISPs in the US actually hide the address of their residential customers.

Edited, Jul 22nd 2009 11:08pm by Lobivopis

As theorized earlier that may actually be the plan. Certainly SE stands to make more money if everyone is playing one game.

No I still have not been unbanned. After speaking with customer support again I'm still getting just the vague answer of why my account is banned, but actually had a GM give me more information than customer support did. I know I did nothing wrong and I am not getting the chance to appeal it like other people are. After getting sick of dealing with their support, I decided to find their information with the Better Business Bureau.

Over the last 36 months (they've only been registered with the BB for 2 years so really it's a shorter time) they've received 264 complaints against them that were filed with the BBB. 189 of those complaints got resolved in a favorable manner, 65 of them they refused to adjust due to their "terms of service", 8 they refused to adjust at all, and 2 they made a full refund to the customer.

I would suggest instead of hounding customer support (because you know that won't lead you anywhere other than crazy land) and spamming the STF with reports of a wrongfully banned account (because they probably either don't read the e-mails or just delete them after reading the first line), that you file a complaint with the Better Business Bureau against Square-Enix. After all, every complaint they don't answer builds up and hurts their accreditation with the BBB so they kind of have to answer them. I have just finished filing my complaint and hope to hear back from them. I got banned in June and not only did I still get charged in July for my account, I got DOUBLE billed for it and charged for the add-on scenario I never got to use, so $42 this month that was not supposed to be charged.

Link to their profile is provided in the first paragraph and link to file a complaint is right at the top of that page next to their company name. If you do so, best of luck and I hope the innocent people finally get a chance to get their voices heard.

Edit: Also you can use the BBB to complain about other issues with SE that you have experienced such as double billing or other billing issues. I know 2 people who have ordered A Crystalline Prophecy and have not received a valid registration code yet and cannot play it and they ordered it well over a month ago and have already been billed for it. They have called customer support and were told that a new registration code would not be issued and they would not get a refund.

Edited, Jul 23rd 2009 3:48pm by Phallucy

I have been banned for 9 days now. So frustrating.

Okay I feel better now that other people have the same problem that I have been having, after all, safety in numbers right? I have done absolutely nothing wrong. After coming back from my 2 year hiatus from FFXI I was very excited to get back to samurai and leveling. However, I received an email saying i requested a credit card charge back (which I never did), and when I tried to log in I was told I was banned. The next day I called SE to give the first 4 and last 4 digits of my credit card and my POL ID. However, the guy told me he could not auto unban my account for whatever reason and said he was requesting help from an upper or something. He told me to wait to hear from SE but I have not yet heard anything. Seriously though what the hell I have done nothing wrong. Am I not allowed to play anymore for no reason? I cannot stand this crap anymore.

I'm feeling better that other people are trying to do something about it also. At this point I just want my account back to distribute the wealth of the shell back to the ls members. I'm cancelling my relic horn project and moving on to Aion. I've purchased every single game (all consoles and PC like last remanant), every single f'ing soundtrack including piano remixes, and every single dvd / video promo they've ever put out... NEVER AGAIN. Square Enix is officially my enemy. I'm going to make it my goal to make sure this reaches as many media outlets as possible.

To think I spent almost all my time at all the prior E3's hanging with your marketing execs. To even think that people that are good friends of mine are running the toy sections of your convention booths promoting your toys just makes me sick.

You want to treat your most loyal fan base like trash? You can KISS MY ***.

I can't believe I bought every single soundtrack for FFXI imported from Japan, then rebought them when they re-released them domestically in the US just to be a fanboy... I can't believe I went to anime-expo and my gf bought these little fan made cards of FFXI tarutarus in all sorts of job outfits. I can't believe I blew over $500 over toys from Kotobukyia such as Advent Children, and more....

SQUARE ENIX MAKES ME SICK...

You're going to understand why you'll never succeed in this world with this attitude soon enough. Your customer service doesn't exist... Your attitude is so 1990.

The people reading this forum are the very people that love your company and love your games. THANK YOU FOR TREATING US LIKE THE CHINA RMT TRASH WE TRIED SO HARD TO HELP YOU REMOVE TO SAVE YOUR, YES YOUR SUBSCRIBERS. TO THINK YOU HAVE THE NERVE TO CALL ME AN RMT. YOU'RE THE RMT SQUARE ENIX.

Selling Tidal Talisman with the so called "in-game gift" trading money for a virtual item.

You think people don't know you sold a OVER PRICED key chain for $20 to get a nomad moogle hats for all the JPS but forced all your domestic US players to go to your nerd festival for $80 to hang with your convention employees and beg for a in-game item?

Your energy to tell stories has been blinded by your greed for money. Are you angry at me SE for calling you out? Lets get something straight, we're the people that would PAY you to enjoy your creations. Thank you for returning us the favor. Next time I see you at E3, Comic-con, or Anime Expo or whereever you are still trying to sell your FFXI CD for $10 when even WOW gives their trial cds away, I will be making sure your fan base knows you have no interest in protecting them.

Edited, Jul 24th 2009 12:52pm by GummybearOdin

another reason to report SE to the Better Business Bureau then, their customer support would be directly lying to you and giving false information. I have a recorded chat log of a CS representative telling me to write him a letter, so if he doesn't actually exist they would be in hot water for it. Not saying the letter would do anything, but I'm sure he does exist.

First off its rather easy to have more then 20+ mules, you can only put 7 items up on the AH at any given time, and if you are one of the people that craft, its very easy to fill up. On top of this, all pop items in the game are rare, its easy to go farm a bunch of pops during the week and need to spread it across characters to hold them for you since you can't hold more then one,

If you run a linkshell and are responsible for storing ls items, and other rare items that the ls as a whole has been farming it is very easy to fill up more then 20 chars over a period of playing of 6 years. The logs show transactions and simple commands it doesn't show intent, emotion, or motive.

It is very easy to mistaken a common player with rmt, as this game appears to be driven by gil and camping more then anything and the rmts are after the same thing.

On top of all of this I have 6 accounts.

They are broken down as:

Main (Healer / Bard)

2nd Computer Sub (Ninja / PLD)

Linkshell mule [BANNED AFTER MY CC WAS REJECTED FOR A DAY, AND SUDDENLY ACCEPTED] (16 chars, 3 dedicated to myself to carry my low level and high level gear, 2 dedicated to insane amounts of food that i give to my ls members for events, 2 dedicated to my gf's char for her junks, 1 for hold raw ingredients of crafting material, one for holding drops from ks99 and sky runs such as crafting material... behe cloths and such, 1 dedicated to fishing that i use for crafting food for the shell, 3 dedicated to main city AHs. 1 to Jueno for selling in jueno or buying from jueno. 1 for holding the currency from our ls dynamis runs, 1 for holding quest items, such as hickory shields, or HQ Aern Organs for sea. Simply said, any active player, or active ls can easily fill chars left and right. With this said they ARENT even selling on the AH...

A old galka friend that left the game but was the main 100 Alchemist of the shell, I kept his account alive hoping he would come back and also to continue the use of his alchemy crafting as the ls funded him to reach 100 crafting.

A mithra summoner account that was only level 60 when the player quit and the ls took turns logging her in and leveling her to 75 to do things like jourmungand

A elvaan pld for obvious reasons I keept his account alive. Emergency pld needed, I can log him in for the ls event.

If they seriously looked at their logs then they would know how freaking wrong they are.

My LM-17 ban was said to be "RMT Activities - more then 1 person has access" which is pure bullsh*t. I have a Security token on it, bound with my main and sub accounts. Whats even funnier is, THEY ADVERTISED that a SINGLE SECURITY TOKEN CAN HOLD 10 ACCOUNTS. Meaning they KNOW people have 10 accounts...

I have a feeling we'll all get our accounts back next week. I've gone around seeking people that have been unbanned recently and I noticed that NO ONE is getting unbanned. Meaning they probably haven't started another wave of unbanning or need to do more careful investigation.

Either way I'm done.

Edited, Jul 24th 2009 10:49pm by GummybearOdin

Btw Gummy I think I was unbanned on the 10th I'd have to check to be sure but I know it was a Friday. And after that un-ban I haven't heard of anyone else getting their accounts back.

I'm guessing they had a time limit to reinstate accounts that filed complaints by a certain date. If you filed after that date you screwed. Which is poor CS and a loss in cash if ppl ask for refunds.

Since it's getting close to the end of the month and start of the next I hope there's not another round of bans that hit us the players. But instead see those that are still banned get reinstated....of which they should have been already...


Even my dad who hates online games thinks this is pure BS.

Edit

Of course this is me being hopeful...cause I still haven't gotten any e-mail about being unbanned from SE...or phone call like they said they would when they had more info for me.

Edited, Jul 25th 2009 2:08am by SephirothOwaXIII

You know, it just hit me why they aren't unbanning yet...

People that got their accounts back on the 10th when they were banned on the 8th what happened here?

This idea was from Seph's idea that after a certain time you're "screwed" and I mean he's right.

First lets address the first problem, at one time POL worked by you paying a porportional amount for that month based on when you logged in and activated your ids... In the beginning of the game, it was 12.95 for the first char and a additional .10 per character. One day SE decided to change the price of chars to $1.00 per extra char, bringing the price of some accounts like my own to 12.95 + 15 = 27.95 a month for all 16 chars. Then they had this great idea... LETS MAKE IT so you pay 27.95 no matter when you activate as they think of it as a right to play the game on that month. While this is wrong on so many levels, we've been doing it for sometime now.

Most people know NOT to activate a account on the 29th of a month as you'll pay 12.95 and then get charged 12.95 again on the 1st of the following month. You won't be charged a porpotional rate for 2 days (assuming the month ends on the 31st).

Now with this knowledge and the fact there is a class action lawsuit in which a bunch of us is going to get a ton of money back if they win, all of you that got your accounts banned on the 8th got it back on the 10th. Meaning you were banned on a Wednesday and got your accounts back on Friday.

Those that got their accounts mistakenly banned got their full month fee back even though a week has gone by already. When you activate your account right away you think, awe it was just 3 days no big deal...

Well what about the rest of us that complained a few days after that or even a week after. If they gave me back my account today, my content ids will need to be reactivated today, meaning I will be charged 27.95 for 24 -> 31 for 7 days. It will be a horrible nightmare to refund me a fair 75% of the fee for this month being unable to play for the last 2 weeks, even though my acct was active for 1 week. There is just so much bullsh*t that will happen that it will create a new problem. It's my belief our accounts will be unbanned on the 1st of next month around billing time so when we reactivate, we'll be paying for the new month and not a fraction of this month.

From the fact that I'm sure TONS of people were mistakenly banned, imagine how many more phone calls they'll get of people going YOU DOUBLE CHARGED ME IMMA SUE YOU SE! SUE SUE SUE!

Thats why I said I'm betting we get our accounts back in 1 week.

BTW the person that was banned since June 21st, they probably didn't review your account in time, its best you make sure a ban complaint is filed, or you file another one ASAP. Good luck. ><

Edited, Jul 25th 2009 2:58am by GummybearOdin