Banned for RMT?Follow

So much for SE's "Community interaction".

I would really like to see someone chime in here with a "Please email me all of your POL ID's so I can look further into this issue.", but I really doubt that will happen.

Instead everyone is forced to go through the "Wait and see" process of customer service. The "Guilty until proven innocent" mechanism for banning does not seem to be working well as legitimate players that put the time and money into maintaining their gardening franchise are falling through the cracks.

What a shame.

I will be posting this in the other Threads on the subject before i send it and wait at least sometime before i sumbit it to the BBB, Other people i may sign for in my complaint would be greatly appreciated

My Complaint:Many Loyal Customer's Final Fantasy XI account was banned due to "irregular RMT activity" that never occured

My Problem:Dear Square Enix,
Our Accounts on your game was banned because we were labeled as a Real Money Traders of some sort. I will testify that I as a loyal customer have never been part of said activity in your game. Many other fellow gamers have also been hit with this latest mass ban on July 3rd. From what the community can surmise is that it was multiple characters on their account that would send goods to their primary character so they could make IN-game gil(currency) for IN-game uses. Most of these individuals have contacted your costumer service and have been stone-walled because the issue has to deal with the STF which we can not contact to try to get this issue resolved.It seems to me that the higher number of bans they are pushing each month may be due to their search criterea increasing which leads to loyal non-RMTs being confused with RMTs. This will most likely lead to a loss in sales of both Final Fantasy XIV and Final Fantasy XI accounts if not resolved. Also you have no represenatives in the community that can assist us in getting this issue across so we are left to find our own means such as this letter.

Thank You for you time,
Stephen E. Peck

My Solution:I would like Square Enix to address the community of loyal gamers of this issue on their website, or at least e-mail those who have been banned for the before stated reason. Also prehaps a more human approach to the STF and their practices in finding Real Money Traders. Communication with the community of consumers needs to be opened.

Any suggestions to these would be appreciated since I am a Math Major(terrible at writing)

Interesting. Doubtful, but interesting. XD

I have gardening mules on multiple accounts, but I don't dare to test it.

If that was the case, one would think irregular packets could be detected. Instead of banning legit, honest players who choose to garden as a source of gil.

Just goes to show that the STFU obviously needs to research the accounts more before just spamming bans which catch good, long-time players.

Anything short of an unban by tomorrow morning, a sincere apology with the promise this will never happen again, and the month of July free results in me cancelling my subscription. If I can't have the opportunity to keep ahead in points to try for Justice Torque Saturday, then they can't have my money, plain and simple.

And I'm not all that upset by it, continuing to pay for a poor service only serves as fuel for continued poor service.

well I would look at it as a vacation from FFXI. I'm sure that if you didn't do anything wrong your characters will be returned to you.

If worst comes to happen and they are permanently banned then you could see it as a oportunity to check out other MMORPGs or just break away from all of them.

I'm not defending SE because if they did this to me I wouldn't be angry but sad. Sad to think I'm leaving vanadiel for good.

I really hope this gets resolved for all of you.

Haven't people been complaining about RMT appearing in their MH?

Cool, by that logic the Special Task Force will be looking to shut down SE too.

It's always hard to know whether or not people are telling the whole story when it comes to getting banned. I'm not saying there's anything extra going on because obviously I have no idea.

IF indeed S-E is banning people who are not actually exploiting, just gardening on mules and selling to NPCs, then they are dead wrong. Can you imagine how many more subs FFXI might have if they didn't completely ***** up their customer service at every opportunity?

So your single-character account is RMT. You pay SE 13x as much to use that character as I do my gardening mule. You're 13x the RMT my gardening mule is.

Awesome logic.