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Changes to PlayOnline Member Agreement (7/28/2009)Follow

#77 Jul 28 2009 at 11:41 PM Rating: Good
Quote:
... or if your credit card issuing bank has not signed up with either service, you will not be able to access the PlayOnline services


Guess its over for me and every other FFXI USA Account player outside Canada and USA.

In one day, SE screws over players in South Korea, Australia, Singapore, New Zealand, Taiwan, Hong Kong,(bold for major FF fanbase) Thailand, Vietnam, etc. Good lord, talk about shortshighted decisions.

Its been fun.


Edit: GG, United Overseas Bank's VISA does not offer www.verifiedbyvisa.com and no known date for joining this service. Translation: I'll be free for evenings for awhile.

Edited, Jul 29th 2009 9:02am by Ryuukage
#78 Jul 28 2009 at 11:50 PM Rating: Excellent
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I don't even understand why this is necessary. In the event your credit card does get stolen you can always dispute the charges and most of the time you won't have to pay for fraudulent charges. SE says they are doing it for our protection, but there is already a lot of fraud protections in place with our credit cards.

SE requiring Verified by Visa or MasterCard SecureCode will only cause headaches for people who's credit card company or bank doesn't support those services. I find it a bit ridiculous that someone may actually have to go out and try to sign up for a new card that supports Verified by Visa or SecureCode just to play FFXI.
#79 Jul 28 2009 at 11:50 PM Rating: Good
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It's all part of their master plan to have the entire FFXI player base banned so everyone moves to FFXIV and they don't have to support two games.
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I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
#80 Jul 28 2009 at 11:50 PM Rating: Excellent
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This could really use some explanation. In Japan, I can walk into a convenience store and buy electronic "Web Money" and use that to pay for an account. No signature required, just cash.

Why are NA players being forced through these hoops?
#81 Jul 28 2009 at 11:52 PM Rating: Excellent
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ZumiPhoenix wrote:
I don't even understand why this is necessary. In the event your credit card does get stolen you can always dispute the charges and most of the time you won't have to pay for fraudulent charges. SE says they are doing it for our protection, but there is already a lot of fraud protections in place with our credit cards.

SE requiring Verified by Visa or MasterCard SecureCode will only cause headaches for people who's credit card company or bank doesn't support those services. I find it a bit ridiculous that someone may actually have to go out and try to sign up for a new card that supports Verified by Visa or SecureCode just to play FFXI.


I'd bet a lot of other people find it silly as well, and I don't think a ton of those people (myself included) will care enough to make that kind of effort.
#82 Jul 28 2009 at 11:59 PM Rating: Excellent
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Elmer wrote:
This could really use some explanation. In Japan, I can walk into a convenience store and buy electronic "Web Money" and use that to pay for an account. No signature required, just cash.

Why are NA players being forced through these hoops?
My guess is that it's because we're all a bunch of dirty gaijin.
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#83 Jul 29 2009 at 12:07 AM Rating: Good
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Went to the site and my CapitalOne isn't eligible it says. Which credit card company does have Verified By Visa?
#84 Jul 29 2009 at 12:07 AM Rating: Excellent
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Well, it looks like i cancelled my account with good timing. I used a mastercard, but obviously issued by a bank here in Spain (this kind of secure codes never work with spanish banks, for some reason >_>), while using an american FFXI account. It would be impossible for me to stay in the game after my cc expired...

*cough* [cue for flames]
with Blizzard, on the other hand, i certainly had a problem with them accepting my cc in the account management web... but when i phoned them (they even had service in spanish :O) they solved the cc issue despite i telling them i wasn't american, but wanted to play on american servers because of a friend.

I hope they don't keep this scheme for ff14...
#85 Jul 29 2009 at 12:11 AM Rating: Excellent
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Do they do this to Japanese players too ?

I guess no ?

Japanese players do not have to use a credit card, they can use Web money to pay their monthly fee.

Well, RMTs still can buy JP ver. if they cannot pass the credit card verification.

Edited, Jul 29th 2009 4:21am by Skmm
#86 Jul 29 2009 at 12:11 AM Rating: Good
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633 posts
Thayos wrote:

Verified by SE Wrote wrote:
In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.


Perhaps someone with more knowledge of this program can help me out.

It looks like this program will prevent someone from stealing my credit card info and using it to buy gil or set up a new FF account.

Is that it? Because last time I checked, that was never really a problem.


Edited, Jul 28th 2009 10:09pm by Thayos


The entire idea behind this new "Policy" is to eliminate cheap prepaid cards bought from store shelves, something that RMT use en-masse to fund their operations. From what I have learned over the years spent on my anti-RMT rampages, is that there is someone in the US that buys these cards in bulk, then sends the information offsite so that accounts can be made anywhere in the world. (Read: China)

As this new program only allows authorized credit merchants (%100 of which require proof of your identity to get their cards) and no longer prepaid card companies, it eliminates the ability to walk in and basically purchase 1000 RMT accounts without any identification what so ever.

SE is using your bank to prove who you are, as they do not have the resources or capability (Read: Time or Money) to do so themselves.

This will absolutely cripple RMT. Which is something I have never ever said in the years and years of me ******** about it.

Just think about it, you have all of these elements in play:
1.) Having multiple accounts used by the same credit card = teh ban (We have recently learned this to be true).
2.) Only support credit cards where the billing address now actually corresponds with what you put in that field (Required for the bank to authorize transaction of a credit card).
3.) Only supporting Credit Cards where your bank has gone through the trouble to prove that you actually exist and live within the United States (I did not research if the same policy exists for Europe or Asia).
4.) Cross check IPs of with an account and their usage/location/access. (This also has been said to be a reason for a ban. We know this too!)

You have all the ingredients needed to limit payment only to those that actually live in the United States. To top it alllllllllllll off, they mask it behind the premise that it is a "Security Improvement". ********* they are just axing bulk buys of wallmark prepaid cards to **** over RMT.
#87 Jul 29 2009 at 12:17 AM Rating: Good
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275 posts
EndlessJourney wrote:
Square Enix wrote:

The following section will be added to the PlayOnline Member Agreement under Article 5 "User Responsibilities" and will take effect as of Jul. 29, 2009:

5.2(e) Credit Card Authentication.
For your protection, SEI now requires that all new credit cards used for Fees be registered with either Verified by Visa(R) or MasterCard SecureCode(R). Please go to www.verifiedbyvisa.com or www.securecode.com to register your credit cards. If you do not register your cards on one of these sites, or if your credit card issuing bank has not signed up with either service, you will not be able to access the PlayOnline services. In such case, please contact your place of purchase for return, refund, or exchange subject to the return and exchange policy of the retailer. If:
(1) your place of purchase is unwilling to accept returns or exchanges of opened software AND
(2) you are unable or unwilling to register with Verified by Visa or MasterCard SecureCard AND
(3) it has been less than 30 days since you purchased the software, AND
(4) you are located in the United States or Canada, THEN you may contact PlayOnline Information Center at (858) 790-PLAY (7529) and request a full refund of your purchase price for the Licensed Software, not including shipping and handling charges. Please note that any refund is discretionary and will be contingent upon SEI's receipt of the complete Licensed Software package and confirmation that your credit card is not compatible with either system.

The PlayOnline Member Agreement can be found under "Rules & Policies" on the FINAL FANTASY XI official website or from "Rules & Policies" within "Service & Support" on the PlayOnline Viewer. Please read them carefully and make sure you understand them before you play the game.


Source: http://www.playonline.com/ff11us/polnews/news16615.shtml

And also:

Square Enix wrote:
We would like to take this opportunity to inform you that we will soon implement a security feature for your protection known as The Payer Authentication Service (3-D Secure). This will be implemented on July 29 at around 2:00 (PDT) after the scheduled registration server maintenance. You can activate these services now at the below URLs:

Visa customers: www.VerifiedByVisa.com
MasterCard customers: www.SecureCode.com

All customers are encouraged to activate the appropriate service beforehand to avoid any issues once the services are implemented. Anyone updating their payment information after July 29 will need to register with the appropriate service before the change can be made.

* Please be sure to check with your credit card company if you are not sure if this service is supported.

* If you are a current PlayOnline member and your credit card company does not support this service, please contact the Information Center for further assistance. Be sure to have the payment method ready when you contact the Information Center.

If you have any questions about these new services, we encourage you to visit the above URLs. Also, the PlayOnline Information Center can be contacted at the below times for further assistance.

We hope you will find additional peace of mind with these security features.

PlayOnline Information Center
https://secure.playonline.com/supportus/index.html
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time


Source: http://www.playonline.com/ff11us/polnews/news16614.shtml



Edited, Jul 28th 2009 8:46pm by EndlessJourney


man my reading comprehension stinks. Either way, I only hope this goes smoothly for everyone.
#88 Jul 29 2009 at 12:20 AM Rating: Good
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60 posts
Hi everyone..

Just to let you all know, I am in the UK and have both a Visa Debit card (Visa Electron - my current FFXI payment card)which is my current acount's card and a CapitalOne Visa Credit Card.

Neither is eligible for the new scheme. I have no other cards to use to play FFXI so I am not sure what to do to be honest, just hoping it only kicks in when changing cards or when registering new ones.

Heres to SE, never missed a payment and all of a sudden may never be able to play the game again unless I sign up to a new credit card O.o ....

Lets see how it goes..

Edited, Jul 29th 2009 4:22am by runelore
#89 Jul 29 2009 at 12:21 AM Rating: Good
Silent But Deadly
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For those people who are like "I checked the Visa/Mastercard site and they said mine's not supported":

Check your bank's site as well. Some banks handle the sign-up for these services directly in-house or through a third company, rather than letting the logo company handle it.

Capital One: Here.

Chase: Here.

I'm not going to bother doing searches for other banks, but those are the two that I've seen the most comments about in this thread. If your card is a Visa, Google for "verified by visa" followed by your bank name. If it's a Mastercard, Google for securecode followed by your bank name.
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#90 Jul 29 2009 at 12:26 AM Rating: Good
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MDenham wrote:
For those people who are like "I checked the Visa/Mastercard site and they said mine's not supported":

Check your bank's site as well. Some banks handle the sign-up for these services directly in-house or through a third company, rather than letting the logo company handle it.

Capital One: Here.

Chase: Here.

I'm not going to bother doing searches for other banks, but those are the two that I've seen the most comments about in this thread. If your card is a Visa, Google for "verified by visa" followed by your bank name. If it's a Mastercard, Google for securecode followed by your bank name.


thanks but my capitalone is a mastercard. They are on the list for securecode but I believe they are only offering securecode with certain mastercards and mine is not one of those. I will be contacting them tomorrow to see what the deal is with my card.



#91 Jul 29 2009 at 12:32 AM Rating: Good
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PMed you the link that should work for a Capital One Mastercard.
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#92 Jul 29 2009 at 12:42 AM Rating: Good
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615 posts
So um...
I have a US account and a EU credit card.

My card won't work.

Verified by Visa wrote:
We're sorry. Your card is not eligible. Verified by Visa is not available for your card at this time. Please contact your Visa Card issuer.


Boy, gonna be fun if I get kicked off of PoL with no ways to get back on.

edit : And nope, my backwater company doesn't seem to offer suppor on their site either.

Go go phonecalls.

Edited, Jul 29th 2009 4:44am by Findanniin
#93 Jul 29 2009 at 12:49 AM Rating: Good
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Ryuukage wrote:
Quote:
... or if your credit card issuing bank has not signed up with either service, you will not be able to access the PlayOnline services


Guess its over for me and every other FFXI USA Account player outside Canada and USA.

In one day, SE screws over players in South Korea, Australia, Singapore, New Zealand, Taiwan, Hong Kong,(bold for major FF fanbase) Thailand, Vietnam, etc. Good lord, talk about shortshighted decisions.

Its been fun.


Edited, Jul 29th 2009 7:47am by Ryuukage


Don't forget Mexico ; ;

Oh well... time to reactivate my WoW account =(
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#94 Jul 29 2009 at 12:57 AM Rating: Decent
I'm kinda concerned here. Just skimming the topic here but I have a Prepaid Credit card. Will I be able to play after this or am I screwed?
#95 Jul 29 2009 at 12:58 AM Rating: Decent
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Maxtokens wrote:

Quote:
Someone up there mentioned that Chase and former WaMu (eaten by Chase) doesn't participate in this program..




Chase does support this. I Just signed up. It took about 2 minutes to do.
#96 Jul 29 2009 at 1:03 AM Rating: Decent
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https://www.securesuite.net/capitalone/docs/disclaimer.jsp

Is that really legit? It doesn't have the visa or capital one domain.
#97 Jul 29 2009 at 1:14 AM Rating: Decent
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ZumiPhoenix wrote:
https://www.securesuite.net/capitalone/docs/disclaimer.jsp

Is that really legit? It doesn't have the visa or capital one domain.
It's legit, but the company that was doing it before RSA Security bought them seems to have had very odd ideas as to how to inspire consumer confidence that this was not a phishing site.

Apologies for inducing paranoia.
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#98 Jul 29 2009 at 1:14 AM Rating: Decent
This change does not affect EU accounts, someone on BG posted a convo with customer support and they stated that the new announcement only refers to EU accounts and that is why it's only posted on the US POL page. Hope that helps a few people at least. ^^
#99 Jul 29 2009 at 1:18 AM Rating: Excellent
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ButtonsTaru wrote:
This change does not affect EU accounts, someone on BG posted a convo with customer support and they stated that the new announcement only refers to EU accounts and that is why it's only posted on the US POL page. Hope that helps a few people at least. ^^


err, you meant this right?
ButtonsTaru wrote:
This change does not affect EU accounts, someone on BG posted a convo with customer support and they stated that the new announcement only refers to US accounts and that is why it's only posted on the US POL page. Hope that helps a few people at least. ^^
#100 Jul 29 2009 at 1:21 AM Rating: Good
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I live in the UK, have two bank accounts, both have that 'verified by visa' thing active on them. Not sure which website I was buying off at the time, possibly dabs.com, but it wouldn't let me buy without setting up the verification thing first. So I know my account has it, but seeing as it was only one website that ever asked for it, damned if I can remember what the hell my password was <.> Though iirc, it only asks you for a couple of random letters from the password, so I should be ok.

Maybe it's possible that the registration thing will pop up through POL and allow people to sign up that way, similar to the way it did when I was buying through the website? Just trying to give people a little bit hope >_>; If not sounds like a lot of people are screwed :/

Edit: These are both debit cards, not credit cards.

Edited, Jul 29th 2009 5:24am by Yahavage
#101 Jul 29 2009 at 1:21 AM Rating: Decent
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108 posts
Quote:
Chase does support this. I Just signed up. It took about 2 minutes to do.


Please give me a link to where you did. I just tried to find chase/wamu on the securecode site and couldn't find chase and clicking on wamu gave me a massive-in-your-face "YOU CANNOT ACCESS THIS PAGE".

Edit: It's a Mastercard, not a Visa

Edited, Jul 29th 2009 2:29am by MaraficeEye
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