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Credit Card Problems, please helpFollow

#1 Aug 02 2009 at 8:50 AM Rating: Good
Hi. Over the last few years playign hte game i have been playing using a prepaid mastercard and it has worked without a hitch. However this month Playonline booted me (even when i had enough money on the card for the month) sticking me with an LM-21 suspended for unpaid fees. I thaught ok w/e ill just pay them manually and boom. Well it dident work out so well.

When i tried to pay my fees it sais "This card is not elidgable blah blah for Mastercard Secure code" apparently secruecode is a new function of mster/visa cards. Not sure what it really is but it said somthing about only u and ur bank know the numbers, yada yada yada.

Anyways im woudnering if anyone else has had this problem? I recenltly loaded the card up with 50 bucks to pay for a few months and now it looks like i just threw 50 bucks out the door.

Anyone know any solutions for this? and/or do u think playonline support will help me out?
#2 Aug 02 2009 at 8:54 AM Rating: Decent
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And so the bannings begin.

Please complain to SE about this. Send them endless messages, emails and bug their customer service about it. They implemented this terribly system this month (with a single day's notice, haha) and quite frankly, you're the first of it's victims.

Good Old SE.

Seriously, please bug them about it. As much as you physically can. Since it's rediculous.
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#3 Aug 02 2009 at 8:57 AM Rating: Good
Guess that makes sence. It did say "New feature".

So whats my only solution, grow balls and put a real credit card on it or somthing?(Main reason i use prepaid is i dont like giving my numbers to ANYONE on the internet, even SE)
#4 Aug 02 2009 at 9:14 AM Rating: Decent
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The same thing just happened to me today. I tried to log on to find that I've been suspended due to unpaid fees. And I HAVE been using an actual credit card to pay since 2004 and I've never had a problem with it til now. I tried using a different card, but it didn't work either. I'm guessing it's because I haven't registered it with that new "Verified by Visa" service yet. I just did, but I don't know how long it'll take to recognize it or whatever.
#5 Aug 02 2009 at 9:14 AM Rating: Good
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Nope, complain to SE till they give up and change the system, or till they ban their entire playerbase for not registering their cards on some website no one ever heard about.

We all know SE is stuborn, but hey...

Even they have to listen to their stockholders. And if they dont quit banning people over this, they're out of players.
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#6 Aug 02 2009 at 9:23 AM Rating: Default
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I have heard reports that you can update your card on ps2 platform without having to have a verified card. Try at your own risk, some people that tried that the card did not go through right away, and if you do then do not go to a friends house for this as then you logged in from another ip which is worse as now bannable.

Please help get the word out, post here http://n4g.com/NewsCom-369813.aspx?CT=1&Page=1&Page2=1#C2613969 and digg the story here http://digg.com/gaming_news/Has_Square_Enix_Banned_Logic
#7 Aug 02 2009 at 10:31 AM Rating: Good
How do you register your card to do that? Im goingto turn my PS2 on right now to attempt it how shibaaa just said. If that dosent work how do you register it with the company?

THe prepaid card im using IS mastercard, so maybe i can register for it even though its prepaid? maybe? (my 2 RL friends also got LM Sticked for this too, so the numbers are jumping exponentially)
#8 Aug 02 2009 at 10:34 AM Rating: Decent
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See this thread for the news when se announced it and in that new is 2 website to use depending on your type of card:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1248839026268972107&num=402&page=1

also in the feedback there is talk that if you can figure out the bank that backs your prepaid card you might be able to regester with that bansk website also.
#9 Aug 02 2009 at 10:38 AM Rating: Good
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HEwhoHAStoPOOP wrote:
stuff

I feel obligated to point out that this person is not me, despite my long-time suffix of "the Flatulent."

Nevertheless,

Screenshot
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#10 Aug 02 2009 at 10:47 AM Rating: Good
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Wife and I logged in just fine today...

But this makes me fear for the next time we log in ; ;

It will be sad to leave 5 years of work behind so quickly...
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#11 Aug 02 2009 at 10:50 AM Rating: Excellent
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Not sure why OP is rated default...it kinda blocks this thread from half the peoples view that have default filtered out, and this is an important subject.


I also had the same thing happen to me. My card that I normally pay for SE for has more than enough cash on it, but was declined this month (wtf?). I have two debit cards from two different banks, both which are supported by Mastercard's whatever the hell secure system. So I signed them both up for the 3d-secure stuff, and went on to pay my unpaid fees. I tried using my alternate card at first, but even though I have it registered for the 3d-secure, I am being told that it is not supported by 3d-secure. Oh, and its not SE's fault, I should "Contact my bank".

Then I used my regular card, and was able to make it through the credit card registration screen. However, after that screen, you have to launch your web browser (which is where I'm assuming PS2 users are able to skip by without authentication) and authenticate your card on SE's website. Yes, not only do you have to register it on Mastercard's site, which SE conveniently takes no responsibility for, but then you also have to authenticate it AGAIN. I put in all the information SE's site wanted (which include a pass code that I created), and am told that SE is unable to authenticate my card, and I should "Contact my bank".

So now I'm just **** out of luck, and had to create a free trial account so that I could tell my CoP static what happened. And SE takes not responsibility for any of it.

I really dont see where SE gets off not thinking any of this is their fault, and that our bank can fix anything. I know tomorrow when I call my bank, they will say nothing is wrong, I'll call SE, they will tell me to contact my bank, and after I tell them I have, they will tell me to get a different credit card. Why cant they just accept some responsibility for their ***** ups? It is ridiculous.

#12 Aug 02 2009 at 11:03 AM Rating: Excellent
==========================SOLUTION=================================

As posted above about the PS2 rumor, well its fact. If you are gettng this problem and you have a ps2 (possibly xbox will work) u can re'up on there without any mention of the secure code bull ****.

I think this is another SE attempt at stopping RMT's by **** blocking alot of PC Players with new credit cards (aka RMT's). But yah if u have this problem try reupping on ur playstation, worked for me. now im logging on my PC n hopfully it works without a hitch, my ps2 did.

========================SOLUTION===================================
#13 Aug 02 2009 at 11:04 AM Rating: Decent
Yep. Can log on my PC now too. PS2 fix is the way to go.
#14 Aug 02 2009 at 11:07 AM Rating: Decent
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Congratulations on your fix, now please you and all your friends that back you get on the bandwagon and voice your opinion on this at sites mentioned so that SE can see just how much it is effecting players.

Edited, Aug 2nd 2009 3:07pm by shibaaa
#15 Aug 02 2009 at 11:18 AM Rating: Decent
Thanks. Got 3 other people i kenw with this problem up and running.

And yah i plan to spam SE support chat tomorow on monday lol
#16 Aug 02 2009 at 11:59 AM Rating: Decent
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They have extended hours this weekend.
#17 Aug 02 2009 at 12:57 PM Rating: Decent
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I'm not sure how to make this ps2 fix work. I've played on ps2 since I started and I had no luck getting them to accept any credit card to pay for these fees.
#18 Aug 02 2009 at 1:00 PM Rating: Decent
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If you are trying to update your payment info through the ps2 and is failing, then presumably there is other issues outside of having a card that can be verified. Make sure you have funds, make sure you entered all the info correctly. Make sure you are waiting atleast 30 sec between authorizations, 30 min between any other errors and 24 hours between updates on different accounts.
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