1
Forum Settings
       
« Previous 1 2 3 4
Reply To Thread

PlayOnline Security Features Additional InformationFollow

QuoteReply
#1 Aug 10 2009 at 5:27 PM Rating: Excellent
Pikko
View User Forum
Mistress of Gardening
Avatar
*****
14,661 posts
http://www.playonline.com/ff11us/polnews/news16694.shtml wrote:
We have received a number of questions regarding the newly added security feature on PlayOnline known as the Payer Authentication Service (3-D Secure). We would like to take this opportunity to help clear up certain questions you may have about the new service.

If you are a Visa customer, you can enroll in this service at the Verified By Visa(r) site: www.VerifiedByVisa.com

If you are a MasterCard customer, you can enroll in this service at the MasterCard SecureCode(r) site: www.SecureCode.com

All customers are now required to activate this service before registering a new account or making payment method changes to your current account using the PlayOnline viewer. However, since some credit cards are not eligible for this service, we ask that users that encounter this issue to contact the Information Center for further assistance. Please be sure to check with your credit card company if you are not sure if this service is supported on your card.

If your card is eligible for this service, please be sure to register at the web site before you register for a new account or make payment method changes to a current account through the PlayOnline viewer.

If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center for further assistance.

* If your credit card is expiring and you do not have a 3-D secure compliant card, we ask that you wait until you receive your new card before contacting the Information Center.

* Please note that if you would like to make a new account for PlayOnline and FINAL FANTASY XI, you must have a 3-D Secure eligible card. If you have purchased the game, have not made a new account, and do not have a 3-D Secure eligible card, please contact the Information Center for a refund of your purchase.

If you have any questions about these new services, we encourage you to visit the above URLs or contact the PlayOnline Information Center at the below times for further assistance.

We apologize of any inconvenience this may cause, but would like to assure you that these security features are being put in place to make your game experience a safer one.

PlayOnline Information Center
https://secure.playonline.com/supportus/index.html
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time
____________________________
Yum-Yum Bento Box | Pikko Pots | Adventures in Bentomaking

Twitter

[ffxivsig]277809[/ffxivsig]
▲ Page top
QuoteReply
#2 Aug 10 2009 at 6:01 PM Rating: Excellent
__DEL__1592279978783
Scholar
**
676 posts
Pikko wrote:
If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center for further assistance.


I'm going to sound stupid and semantic about this, but it still doesn't seem like they said HOW they're going to assist people without this feature.

A very clear message would have been, "If you do not have an eligible card, contact the information center, and we will make it work if we have to take a hammer to it."

It still looks like "Please contact the information center so we can tell you how great this system is and tell you how to find a bank to switch to." It's like the doctor that tells you that fatty foods make you fat. Thanks, Doc. I kinda figured that out.
▲ Page top
QuoteReply
#3 Aug 10 2009 at 6:16 PM Rating: Good
psubond
Scholar
***
2,275 posts
don't like how it was worded.

also, WHY THE @#%^ DID YOU GIVE US LESS THAN 12 HOURS NOTICE?

Edited, Aug 10th 2009 7:16pm by psubond
____________________________
It's PSU as in Pennsylvania State University not any phantasy star crap.

Pronounced P S U not sue.
▲ Page top
QuoteReply
#4 Aug 10 2009 at 6:55 PM Rating: Good
Callinon
Guru
***
3,737 posts
psubond wrote:
don't like how it was worded.

also, WHY THE @#%^ DID YOU GIVE US LESS THAN 12 HOURS NOTICE?


SE wrote:
to make your game experience a safer one.


Obviously...
____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
▲ Page top
QuoteReply
#5 Aug 10 2009 at 7:59 PM Rating: Decent
__DEL__1592311165197
2 posts
"All customers are now required to activate this service before registering a new account or making payment method changes to your current account... However, since some credit cards are not eligible for this service... If your card is eligible for this service, please be sure to register at the web site before you register for a new account or make payment method changes to a current account..."


Don't change your payment method or start a new account without registering the card. If you have your account on a steady credit card or debit card or have been using the same card over and over again for months and months or years, then you don't have to do anything... but of course "please be sure to register at the web site before you register for a new account or make payment method changes to a current account..."

LOL GDI SE. WTF.
▲ Page top
QuoteReply
#6 Aug 10 2009 at 8:21 PM Rating: Excellent
__DEL__1672618693847
View User Forum
Scholar
*****
15,787 posts
I like how this didn't bring anything new to the table in more words. No, wait, I don't.
▲ Page top
QuoteReply
#7 Aug 10 2009 at 8:41 PM Rating: Good
Lobivopis
Thief's Knife
*****
15,054 posts
They are shooting themselves in the foot with FFXIV by doing this. People aren't going to get a new card or change banks for a new MMO. They will take it back for a refund. The only reason people are putting up with this in FFXI is because they have been playing for years and have too much time invested to quit.

Sorry SE but you aren't that awesome. There are plenty of other MMOs out there that don't make their customers jump though flaming hoops.


If they require this with FFXIV it will be a failure on par with Spirits Within. And honestly I'm hoping FFXIV bombs horribly because SE is long overdue for a wake up call. Sometimes it takes a massive failure and a few firings to teach a company not to do stupid ****.

Edited, Aug 11th 2009 1:46am by Lobivopis
____________________________
Final Fantasy XI 12-14-11 Update wrote:
Adjust the resolution of menus.
The main screen resolution for "FINAL FANTASY XI" is dependent on the "Overlay Graphics Resolution" setting.
If the Overlay Graphics Resolution is set higher than the Menu Resolution, menus will be automatically resized.


I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
▲ Page top
QuoteReply
#8 Aug 10 2009 at 9:24 PM Rating: Excellent
Thayos
View User Forum
ZAM Administrator
****
5,746 posts
Nothing to see here. Move along!
____________________________
Thayos Redblade
Jormungandr
Hyperion
▲ Page top
QuoteReply
#9 Aug 10 2009 at 10:38 PM Rating: Excellent
__DEL__1623025260182
***
2,045 posts
Quote:
* Please note that if you would like to make a new account for PlayOnline and FINAL FANTASY XI, you must have a 3-D Secure eligible card. If you have purchased the game, have not made a new account, and do not have a 3-D Secure eligible card, please contact the Information Center for a refund of your purchase.


Wow that has to be the silliest thing ever, they are now turning away new players. I hope they have this on 14, they will learn a really good lesson. In fact I think the only reason they are doing this now is so that we al will have to do it right now and then we will all already have it for 14.. they know we won't do it for a new game but they have us over a barrle on XI.

Quote:
We apologize of any inconvenience this may cause, but would like to assure you that these security features are being put in place to make your game experience a safer one.


I like how they lie through their teeth, this was never for our security. It was to stop that charge back RMT were using when they were banned lol

Edited, Aug 11th 2009 3:22am by preludes
▲ Page top
QuoteReply
#10 Aug 10 2009 at 11:43 PM Rating: Good
__DEL__1592791840126
Scholar
****
6,424 posts
Quote:
3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure.

3-D Secure adds another authentication step for online payments. Merchants are encouraged to use 3-D Secure to achieve higher coverage against fraud losses. When a merchant does not use 3-D Secure they are liable for fraudulent transactions even if the transaction was properly authorized.


I suspect this whole measure is more likely enforced on SE by the creditcard companies, due to the types of customer SE has. Large volume of small payments, with an above-average amount of fraudulent activity and overzealous use of chargebacks. SE would be hurt a lot more if Visa and MasterCard reject or delay all transactions from SE.
▲ Page top
QuoteReply
#11 Aug 11 2009 at 2:07 AM Rating: Excellent
__DEL__1632097304417
Scholar
**
633 posts
Has anyone registered a new account lately?

I am curious if Playonline now has the "3D-Secure Merchant Server Plugin" integrated in it. After reading through most of the technical documents I cannot see any reference to the software being used with anything other than websites (HTTPS). I would be shocked if Visa would even allow a proprietary interface such as POL to even touch their API at all.

You can use Authentication software on the payment processing side to see if a card "Supports" the Verified by Visa program and then deny the card, but you need a special web interface that asks you to enter in your secure code for it to make really make any sense in terms of preventing "fraud".

It looks like this.

If all they are doing is checking that a card is 'Verified by Visa' capable, they are really in a sense just filtering out a large amount of over-the-counter gift cards, business debit cards and pre-paid debit cards (Most of which do not qualify) from the payment options and not actually using what the Verified by Visa program is really meant for in the first place.

If someone can prove me wrong here I would be quite happy because using a programs requirements to in a sense filter out people without established credit with their banks is really shady in my book.

Edited, Aug 11th 2009 5:09am by patient
▲ Page top
QuoteReply
#12 Aug 11 2009 at 2:11 AM Rating: Decent
__DEL__1592339979464
Scholar
*****
11,630 posts
You know this isn't so different from the token "scam", they just forgot to include an ingame bonus.

If they had added this system and said "when you got a verified card, you also get MH expansion with 80 new storage" nobody would complain (well, we who hated the token "scam" would, but none of the others would since they love inventory space.)
▲ Page top
QuoteReply
#13 Aug 11 2009 at 2:21 AM Rating: Excellent
KojiroSoma
Scholar
****
4,511 posts
Thanks a bunch SE...

Not only did you completely ignore our comments and suggestions on the whole system, you viewed them as questions, and then fed us the standard answer everyone already knew, completely evading the real problem and any possible answers you could have given.

Possible questions they should have answered.

1) Why now?

2) Why isnt this optional?

3) Why contact the Information Center when all they tell you is that your card doesnt work, and you need to get one that does?

4) Why do you hate us? ; ;
____________________________
[XI] Surivere of Valefor
[XIV] Sir Surian Bedivere of Behemoth
http://na.finalfantasyxiv.com/lodestone/character/2401553/
▲ Page top
QuoteReply
#14 Aug 11 2009 at 2:26 AM Rating: Good
Turin
Keeper of the Shroud
*****
13,632 posts
Just one more reason I'm not sorry about quitting. I'll miss certain parts of the game, but not SE's bullsh*t.
▲ Page top
QuoteReply
#15 Aug 11 2009 at 2:49 AM Rating: Excellent
__DEL__1593971868899
Sage
***
1,246 posts
Only an idiot would offer a refund without a fight rather than resolving the issue and working around it with the customer.

Up until this, I had a little respect for the company, but now I can see they genuinely don't care.

This is like business 101.
▲ Page top
QuoteReply
#16 Aug 11 2009 at 2:51 AM Rating: Excellent
__DEL__1660522747496
View User Forum
Sage
******
23,925 posts
See, if you would have been a little less cryptic two weeks ago you'd never need to to go back and explain shiat in a less retarded way.

Changing your ToS is not a new mission or latent effect we do not have to figure it out on our own. Tell your Department of Informing People about Important Shiat that they need to learn how to convey a message clearer to a mass audience. We are not signing up for a mortgage its a @#%^ing videogame.


As for this Release, yes you made things clearer but still need to answer why the sudden overnight change and what will happen to players who can't utilize the secure services.


Turin, Eater of Souls wrote:
Just one more reason I'm not sorry about quitting. I'll miss certain parts of the game, but not SE's bullsh*t.


Send me your stuffz, gearz and Gilz, etc etc. kkthx

Edited, Aug 11th 2009 6:52am by Soracloud
▲ Page top
QuoteReply
#17 Aug 11 2009 at 3:05 AM Rating: Decent
__DEL__1592761467893
****
7,899 posts
lol security features.

I played for 6 years on the same PC I use for everything else, minimal security, sharing account, bought token for satchel then trashed it and never used the annoying software keyboard. Never got hacked, never worried about getting hacked. It's impossible unless you invite it to happen.

Gotta love dumbasses who download bots from p2p and click to win the iPod! then complain so much about getting hacked that SE goes out of their way to make it annoying for non-tards to play.
▲ Page top
QuoteReply
#18 Aug 11 2009 at 3:15 AM Rating: Good
KojiroSoma
Scholar
****
4,511 posts
I can imagine the headline on PlayOnline in a month or so.

"New security features HUGE SUCCESS! 100% sign up rate for new cards!"

I'd laugh if this wasnt so painfully true.

Atleast the people that quit over this will help SE with their RMT account banning tally. They'll just put them under one of the digits so they can go "50,000 accounts banned this month!".
____________________________
[XI] Surivere of Valefor
[XIV] Sir Surian Bedivere of Behemoth
http://na.finalfantasyxiv.com/lodestone/character/2401553/
▲ Page top
QuoteReply
#19 Aug 11 2009 at 3:55 AM Rating: Decent
Turin
Keeper of the Shroud
*****
13,632 posts
His Excellency Soracloud wrote:


Send me your stuffz, gearz and Gilz, etc etc. kkthx


No. I'm keeping it on the off chance SE gets a damn clue. Besides, I only have about two million gil and about twenty million in sellable gear. It's hardly worth the server transfer.
▲ Page top
QuoteReply
#20 Aug 11 2009 at 3:57 AM Rating: Good
__DEL__1660522747496
View User Forum
Sage
******
23,925 posts
Turin, Eater of Souls wrote:
His Excellency Soracloud wrote:


Send me your stuffz, gearz and Gilz, etc etc. kkthx


No. I'm keeping it on the off chance SE gets a damn clue. Besides, I only have about two million gil and about twenty million in sellable gear. It's hardly worth the server transfer.


Smiley: lol hardly








Smiley: frown smithing hurts my wallet
▲ Page top
QuoteReply
#21 Aug 11 2009 at 4:27 AM Rating: Excellent
__DEL__1687133820083
Sage
***
1,422 posts
Additional information? What additional information? Cause all I'm seeing is basically the original announcement copypastaed and reworded ever so slightly.

The people over at Square-Enix are in desperate need of a little visit from reality.
▲ Page top
QuoteReply
#22 Aug 11 2009 at 4:55 AM Rating: Excellent
__DEL__1591807384177
Scholar
****
4,209 posts
Wow so they answered nothing. All they did was rephrase what they said two weeks ago in a more coherent and understandable... THAT THEY SHOULD HAVE DONE TWO WEEKS AGO.

SE just can not convey what they want to say for ****. Years of patch teaser updates and the changelong (calling what SE gives us a changelog is one massive stretch) now this crap. You think they would have gotten a clue by now to FIRE their translation/posting staff.
▲ Page top
QuoteReply
#23 Aug 11 2009 at 5:02 AM Rating: Decent
__DEL__1592780728042
***
1,748 posts
Quote:
They are shooting themselves in the foot with FFXIV by doing this. People aren't going to get a new card or change banks for a new MMO. They will take it back for a refund


They will most likely have prepaid cards for this you can purchase, its just at this time in ff11 they are not going to bother to invest anymore time and money to prolong its life.

Just further proof they really don't care about ff11 anymore.
▲ Page top
QuoteReply
#24 Aug 11 2009 at 5:29 AM Rating: Decent
__DEL__1656289099321
Sage
***
1,342 posts
Quote:
However, since some credit cards are not eligible for this service, we ask that users that encounter this issue to contact the Information Center for further assistance.


Quote:
* If your credit card is expiring and you do not have a 3-D secure compliant card, we ask that you wait until you receive your new card before contacting the Information Center.


Well, according to the last quote, they basically are telling people that the Info Center can't do anything for them when they are contacted.

Am I reading that right or does someone else have better insight on this verbiage.
▲ Page top
QuoteReply
#25 Aug 11 2009 at 5:31 AM Rating: Decent
__DEL__1594571724131
Scholar
**
304 posts
This is kinda like Japan issuing a press conference a week after the american's bombed hiroshima and nagasaki to let the residents of nagasaki and hiroshima know that they have been bombed.
▲ Page top
QuoteReply
#26 Aug 11 2009 at 5:33 AM Rating: Excellent
__DEL__1592343502814
Scholar
***
1,428 posts
xbobbobx wrote:
Quote:
They are shooting themselves in the foot with FFXIV by doing this. People aren't going to get a new card or change banks for a new MMO. They will take it back for a refund


They will most likely have prepaid cards for this you can purchase, its just at this time in ff11 they are not going to bother to invest anymore time and money to prolong its life.

Just further proof they really don't care about ff11 anymore.


FFXI has prepaid game card but SE refuses to acknowledge them anywhere outside of Japan, so its not like they are investing more money, the system is already in place. I imagine the same will hold true for the new game.
▲ Page top
« Previous 1 2 3 4
Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 433 All times are in CST
Anonymous Guests (433)
© 2024 Fanbyte LLC