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Trojan Horse on disc...?Follow

#1 Mar 31 2010 at 7:02 AM Rating: Decent
3 posts
Recently purchased a copy of XI and when beginning the installation process, my anti-virus pops up and informs that a trojan horse has been found on the disc. Naturally this was very unsettling and I have not yet completed the installation.

Before I complete the install, I need to know whether others have had this same experience and if so, what was done to resolve it. I have scoured the forums ato find an answer, as yet to no avail.

Any information would be greatly appreciated.
#2 Mar 31 2010 at 7:43 AM Rating: Good
Jack of All Trades
29,628 posts
If you're certain it's a fresh, authentic copy, there's a good possibility it's a false positive.

You may want to give us the exact trojan name.
#3 Mar 31 2010 at 7:45 AM Rating: Good
1,748 posts
there were issues with AVG I think that were marking the playonline.exe file as a trojan I believe.
#4 Mar 31 2010 at 7:46 AM Rating: Good
Jack of All Trades
29,628 posts
I know that a few months ago, avast was flagging one of the core windower files as a virus. That got patched in a day or so.

But that's neither here nor there.
#5 Mar 31 2010 at 8:16 AM Rating: Decent
3 posts
The file on the disc that is being picked up is 'polsysteminfo.exe'.

I'm certain it's a genuine copy. I ran it three times and it always picks it up. False positive was my first thought. I've emailed SquareEnix support for confirmation.
#6 Mar 31 2010 at 9:19 AM Rating: Excellent
372 posts
Yes my anti-virus(Viper) found pol as a trojan as well, I just allowed the file it is not a actually a virus.
Allena 99 WHM/ BST
#7 Mar 31 2010 at 1:38 PM Rating: Decent
3 posts
Reply from SquareEnix:

Thank you for calling the Square Enix Support Center.

I have heard of antiviruses calling files viruses before this is usually because info is trying to be sent to the PC and also sent to our servers. Please continue installation as normal.

Thank you for contacting the SQUARE ENIX Support Center.

Thank god for that! Can get on with playing the game now. Thank you all for the responses.
#8 Mar 31 2010 at 2:59 PM Rating: Decent
12,830 posts
Not surprised. The file that got flagged is the system analysis file. Anything that scans all your hardware and software tends to raise a red flag with your antivirus. Certain other *ahem* utilities that *cough* provide you with... extended trials of software are likewise caught and deleted... Or so I've heard. I mean, not like I know personally. Friend of mine told me.

... What?

Edited, Mar 31st 2010 4:59pm by Pawkeshup
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