I hope FFXIV will have better customer careFollow

This morning, I log-out and log back in after breakfast, hit play and FFXI says "No Content ID"! Heart races a little. Check www.playonline.com to see if there's a SNAFU but no, it says the servers are UP.

I then check playonline mail to see if SE sent me something: Nothing. Go into Membership information, content ID: None, except the extensions.

So without prior notice or any warning, my content IDs disappeared. Interesting. I'm on PS2, un-guessable password, I use a security token (for the satchel, Yeah!) and have never shared my account information, so I can't possibly have been hacked/cracked/jacked.

This is the beginning of a month so my thoughts go to billing; but by credit card is valid and in the black.

I try the "Review Content IDs" but that tells me I have none.

Finally after 10 minutes of navigating the horribly designed support menus I find the list of my IDs which (Service history, [Next]), yes, have been canceled 3 days ago. No reason given of course.

On a lark, I re-enter my payment information with the exact same data that was there.

Finally I try to re-activate my content IDs and lo and behold, I am now back in the game.

I have to say, frankly, square-enix has a lot to learn about customer care and feedback. They could have sent me a note telling me of the cancellation and the reason. Seems there isn't one, and that's worrisome.

Once or twice, I've logged in to the same problem. Oddly, when I logged out/back in, the content ID's were there again. No idea what caused it. Not sure if what you had was the same problem, but I'd definitely be leery about reactivating them. Who knows what weird billing problem that could cause.

Jun. 28, 2010 07:50 [PDT] From: PlayOnline
Registration Server Maintenance (Jun. 30)

The PlayOnline registration server will be unavailable due to maintenance at the following time. During this period, users will be unable to perform the following:

- Register or unsubscribe PlayOnline accounts
- Review, purchase, cancel, or reactivate Content IDs
- Review or update member information
- Purchase registration codes
- Apply for the World Transfer Service
- Access PlayOnline Membership Information from the official PlayOnline web site (http://www.playonline.com)
- Register Reward Codes
- Apply for the Character Reactivation Service


Also, if there is a problem with your payment method, you may be automatically disconnected from the game during the maintenance period. To avoid this, please complete all necessary billing changes in advance.

Thank you for your patience and cooperation.

[Date & Time]
Phase 1
From Jun. 30, 2010 23:50 to Jul. 1, 2010 5:00 (PDT)

Phase 2
Jul. 2, 2010 from 0:00 to 6:00 (PDT)
* Maintenance completion time may be subject to change.

[Affected Services]
PlayOnline

[Details]
PlayOnline registration server maintenance for the billing cycle.

* PlayOnline and PlayOnline services will be available.

* Please be aware that several services including purchasing, cancellation, and reactivation of Content IDs will also be unavailable between Phase 1 and Phase 2.


maybe was the mant?

/double-facepalm

<placeholder for double facepalm image>

Are you serious? It's the same company!!!! FFXIV's customer care will be exactly the same as FFXI's, both made by Square-Enix, is that so hard to comprehend?

With this in mind, I pretty much expect every FFXIV update to have atleast one issue that won't be fixed years after patch day. We already know what to expect- three months will not make a difference.

Did you check to see if you CC expired?

Therefore, you account could not be renewed.

You still post? Where are the two other sequential replies in which you had to respond to multiple people but couldn't be assed to edit the first and still newest post?

regardless of the actual content in the thread this post should be stickied.

i'm a pessimist so i think SE's customer service will remain abysmally poor with the release of 14, but here's hoping >.>

The nice thing about being a pessimist is that even if you're wrong, you've still been pleasantly surprised!

SpoilerAt least, that's what I tell myself when, no matter how low I set my expectations, someone still manages to find a way to fall short of them.

son of a b*tch, I just tried to get in the game and it says I have no Content ID, wth is going on with SE lately?

[quote]I hope FFXIV will have better customer care[/q]

"Insanity is doing the same thing over and over, expecting a different result"

Seriously, I doubt anything will change CS wise, not unless they hand their online operations to someone that has half a brain. Due to unexpected money problems my account with SE and NC Soft was suspended. Getting Aion back was a simple matter of updating CC info. Not so easy with SE. Could have avoided the problem if it were not for SE's convoluted billing system. After updating my card. (had to use same card thanks to their Verified by Visa nonsense. and reactivating my character ids, come to find out that even the mail filter has a content ID that needed reactivation. Dang, can't think of any game company that is managed as poorly as SE

Oh, man. Talk about a wild goose chase... that sucks.