This is the answer that I got
Thank you for contacting Steam Support.
Technical support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:
Title: Final Fantasy XI Ultimate Collection
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I didn't ask them to troubleshoot it, I asked for a refund. However they don't have the answer for why it isn't working anyway - just farming it out to SE I guess. I responded but I don't have any high hopes. Looks like I'll just grab my old ultimate collection out of storage and buy the two add ons through the POL viewer.
I had found those two threads you posted in a google search but they aren't helpful. different directory. I don't know.
Did anyone actually buy from, install from, and play from the Steam download? I'm beginning to think most folks just did it for the cheap game codes and didn't actually need the install.
EDIT: Solution found, but it's incredibly sloppy and more work than anyone but a die hard FFXI would likely put up with.
After some playing around I got it to work - at least on a 64 bits Win7. The issue is there is some sort of disconnect between the POL viewer version 1.18.00n and 1.18.00p (available on the SE website). It will not update.
Download the game through Steam. Then you will need to get the POL viewer download from the link posted earlier in the thread. Before you do anything else, install the POL viewer into the C:\Program Files (x86)\Steam\steamapps\common\ffxi directory (or whatever your steam ffxi dir is). It will overwrite the viewer already there.
You can then launch and update the POL viewer with even third party tools and get updated to the correct version of 1.18.13a. I have no idea why such an old version of the client is running (as I didn't even have this issue with my CD of ultimate collection), but it is what it is. Edited, Jun 1st 2011 6:29pm by Torrence