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Error code:POL-5312Follow

#1 Jan 15 2013 at 6:17 PM Rating: Excellent
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60 posts
I have been having issues trying to get back on this game for the past two days. I know my Playonline ID and PW, but they didn't work for some odd reason. I updated my password and still, that didn't work. I don't understand why I can't get back on the game. I just keep getting the same error code "Error code: POL-5312" and getting assistance with this is pretty tough.

Can anyone point me in the right direction please? I wish they had kept things they way they were with the billing and reactivation. It was never a problem before.
#2 Jan 15 2013 at 6:27 PM Rating: Good
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297 posts
Did you add your SE account info to POL viewer?
#3 Jan 15 2013 at 6:49 PM Rating: Excellent
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60 posts
Doesn't that required a one time password? Do I need that? From 2004-2012 I only entered my Playonline password. For some reason it's no longer working. I've updated the password and that didn't seem to work either. Support chat online told me to reset Playonline password again and wait 15 minutes before trying to log in.
#4 Jan 15 2013 at 6:55 PM Rating: Excellent
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589 posts
I think after after everyone was forced to transfer over to SE accounts you have to enter your SE account ID and password just not use the one time password. Go to change settings in the pol viewer and at the bottom it were it ask you to enter SE id enter it and don't set the "use one time password".
#5 Jan 15 2013 at 6:55 PM Rating: Good
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297 posts
No don't need the one time pw. I started a new acct back in Oct from a 4 or so yr long break. The pw to sign into SE is what you need to put in. I had same problem putting in pw and being told it was wrong. Made both the same and got through.
#6 Jan 15 2013 at 7:13 PM Rating: Excellent
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60 posts
OMG! Thank you guys soooooooo much. You have no idea the hell I've been through in the past two days trying to get back onto this game. For some reason instead of asking me for my Playonline PW, after entering my SE ID, it asked for SE PW. It worked a charm. Seriously, you guys just made my day and then some. You guys are the best! Thanks again. ^^
#7 Jan 15 2013 at 7:35 PM Rating: Excellent
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297 posts
Welcome back to your addiction.
#8 Jan 15 2013 at 11:29 PM Rating: Excellent
Now go talk to Joachim stat.
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