mushkin wrote:
Well I'm getting closer. I have finally gotten it to install the software. But a new problem has arisen. I can't actually log in to playonline. Now it keeps telling my Playonline ID or password is wrong.
I even had customer service unlink my gamertag in the off chance that was causing a problem. That didn't correct it either.
When installing on a new system, is there some other password or information I should be using? I checked my password at the SE site and it works fine. I even changed it several times and tried using the new password to log in. That didn't work either.
I confirmed my playonline ID is correct. Password has been checked, double checked and triple checked. Chat support can't figure out what is causing the problem. The only variable left I can find is the gamertag.
I MIGHT just switch over to PC at this rate....
In regards to your password issues:
There are multiple passwords in the POL process. It's quite cumbersome honestly, frustrating for a new person to set up, irritating for an old timer to try and remember. I have notes locked up with all my registration data because S/E is notoriously bad about providing recovery information - which isn't necessarily a terrible thing I suppose, less account compromises, but it's still terribly frustrating for the end user.
You will likely have:
A POL Account (Will look like 4 letters and 4 numbers, something like: KBCD6234)
A POL Account Password (this is whatever you made it, maintained from within POL itself as a soft layer of protection should you be using a laptop or something and not want others to even stumble into the basic info on our accounts loaded into POL)
The problem with POL passwords is that once you set them, you don't have to enter them repeatedly, so it's very easy to forget in a game where you play it for four or five years at a time. It's honestly an almost entirely pointless system - I believe they had planned on transitioning this service into the S/E Account style system over time, and it becoming a unified experience... they gave up on it and decided to go website based account management instead.
A POL Email Password (whatever you set it to, used to access your name@pol.com email information. This can be different from your POL password)
A Square Enix Account (this is a new "account container" if you will, where you maintain all your individual accounts for FFXI and FFXIV etc from the square enix members website)
A Square Enix Account Password And finally you potentially have a
Software Token that you can either generate login authentication for via an android / ios environment or a physical
Key Fob Token that can do the same thing, with the added bonus of potentially being dropped in a cup of coffee with no way to recover the information or break the associated link with your account (Ouch! The horror stories we've heard with S/E support over the years!)
Edited, Mar 24th 2014 10:02am by FUJILIVES