Reactivation issuesFollow

I've been playing for over a year on my current FFXI account and just the other day received this email:

Due to a processing error with your payment method, all recurring options for the following service account have been cancelled.
details: - payment method, Service account Name: PlayOnline / Final Fantasy XI.

There were instructions saying to simply select 'Reactivate" from the relevant service account's Options list.

I have been through the PlayOnline and SquareEnix site for a couple hours and I still cannot figure out how to reactivate my account. I also edited and double checked my payment methods to make sure they were correct and they were.

Any ideas?

Also when going through my account on the square enix website i cannot find any history of my registration of ever playing ffxi

-- Sephron ~Asura


Edited, Aug 24th 2016 2:50pm by Sephron1

On the PlayOnline / FINAL FANTASY XI - Service Accounts selection, the only thing I can do is Add a service account, add a new service account, or transfer a Playonline ID.

Other than I am able to select PlayOnline / FINAL FANTASY XI there are no other signs that I have ever even had a FFXI account or created a character