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I am lost and i am about to give upFollow

#1 Mar 10 2007 at 10:52 AM Rating: Good
Ok i have read every forum about this problem i have tried just about everything so i am hoping if i put up what i have tried here someone may have an idea that i havent tried yet
here is my router make and modle Dlink DI-604
my modem Motorola SB5101
I have cable internet
things i have tried
I have updated everything on my computer (vid and sound cards windows my anti virus)
I have renewed released my ip
I have shut everything down unplugged everything for 30 min tried again
I have called my isp (they laughed at me )
I have opened all the ports on my fire walls router and antivirus
I have changed my router
I have run a check file
I have updated firmware (there was no updates)
I have connected my modem right to my computer

I am out of ideas so if there is something i havent tired please let me know
(i cannot reinstall the game as the disks have been misplaced)


Edited, Mar 13th 2007 10:33pm by Pikko
#2 Mar 10 2007 at 10:54 AM Rating: Decent
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Call your ISP, request that they release and renew your IP. If they laughed at you, threaten to change service. That normally smartens them up.

Edited, Mar 10th 2007 10:55am by Pawkeshup
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
#3 Mar 10 2007 at 10:57 AM Rating: Decent
We have released and renewed my ip but as all the other things i have tried that too FAILED everything i have tired is a big FAIL lol
#4 Mar 10 2007 at 11:04 AM Rating: Good
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I am pretty shocked and disappointed in SE. I have been a loyal customer for 3 yrs now. I had no trouble downloading the update. I had no trouble the day after the update which was March 8. On March 9 SE did some emergency maintenance and it changed my connection in game somehow. I now recieve R0 in certain zones immediately and disconnect. I am not able to manually change my IP address like some are having success with. So it appears if nothing changes or SE doesnt step up and take some responsibility for this issue many of us are forced out of FFXI. To see the lack of interest SE is taking in this is very poor customer service imo as it may be an IP issue but something in this new update or in the maintenance changed and screwed over alot of connections. Seems the response those that are having trouble are getting from SE is not our problem see ya later.

Talked with IP provider and nothing can be done in my situation no way to manually change IP.

Edited, Mar 10th 2007 2:14pm by jessse
#5 Mar 10 2007 at 11:04 AM Rating: Decent
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120 posts
I also have a dlink router. I was able to change the MAC and get a new IP address from my provider. However... This didn't solve the problems. It only moved them since now it's just different zones that I cannot access properly. Frustrating ><

Update: It seems to be working after forcing another IP update. This time I did a power cycle on the modem (actually had to since my ISP wouldn't assign me a new IP after I once again changed the MAC of my router).

Edited, Mar 10th 2007 2:05pm by KcRaCkErG

Edited, Mar 11th 2007 4:17am by KcRaCkErG
#6 Mar 10 2007 at 11:08 AM Rating: Decent
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Have you called your ISP and requested that THEY release your IP and renew it?

Have you tried my walkthrough?

http://ffxi.allakhazam.com/forum.html?forum=10;mid=117354490036325014;num=6;page=1

And as for why SE cannot change what was done:

If it is a networking issue, all they can do has already been done. They could do a full server reboot, but if the pipelines headed for them are blocked, they really CAN'T do anything for you.

Trust me, I know their pain. They simply cannot invest hours of time T/Sing each independant network only to tell you what I reposted about ten times:

Call your ISP/PC company.
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
#7 Mar 10 2007 at 11:14 AM Rating: Decent
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Why is it with only certain IPs?

If they're only targeting specific users, why would they be targeting me if I switched services after receiving the update, and have only just gotten it installed?

I'm just really confused.

Edited, Mar 10th 2007 1:15pm by sweetumssama
#8 Mar 10 2007 at 11:18 AM Rating: Decent
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It's not the IP, it's how it's being handled.

Either one of two things is happening:

1) Your ISP is blocking traffic because of multiple timed out requests via a script. Blowing our your IP resets the script
2) SE's DDOS blocking somehow saw your IP address as a potential DDOS and blocked it. They cannot clear it themselves without opening the flood gates. They COULD go one by one, through the IPs as people call in and remove them. Changing your IP gets you off the stufflist.


THESE ARE MY ASSUMPTIONS!!! I am not a network guru, just trying to use logic to break it down.
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
#9 Mar 10 2007 at 11:22 AM Rating: Decent
Quote:
Have you called your ISP and requested that THEY release your IP and renew it?

Have you tried my walkthrough?

http://ffxi.allakhazam.com/forum.html...um=6;page=1

And as for why SE cannot change what was done:

If it is a networking issue, all they can do has already been done. They could do a full server reboot, but if the pipelines headed for them are blocked, they really CAN'T do anything for you.

Trust me, I know their pain. They simply cannot invest hours of time T/Sing each independant network only to tell you what I reposted about ten times:

Call your ISP/PC company.



What the fk do you think that renewing your IP is going to be, Mr. Matthew Broderick; my DSL connection changes IP everytime I restart it and I keep R0'ing in different zones each time and yes, I called my internet provider and they couldn't do anything about it since getting a static IP apparently isn't allowed and anyway, should I keep calling em and change IP (assuming this was even possible) until I find a combination of IP/zones available that satisfies my necessities? How many attempts would that take, considering that there are a truckload of zones in this game?

I have played this game for more than 3 years and I'm seriously debating if keep playing tortured by the continuous disconnections or just convince my friends to jump on another MMORPG and whatever because this is unacceptible and the fact SquareEnix isn't even attempting at investigating further to release a fixing tool or suggest an official procedure to eliminate the connection unstability is simply outrageous; I don't care if the problem doesn't originate from their server, it still doesn't allow people to play their game and we all pay a monthly fee to access this glorified chat, it isn't free either so they kinda have the responsability of assisting their playerbase otherwise they'll just start losing subscription once people lose their patience, mine included.

Edited, Mar 10th 2007 2:25pm by Searain

Edited, Mar 10th 2007 2:45pm by Searain
#10 Mar 10 2007 at 11:25 AM Rating: Default
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Ok, first, thanks for all the hostility for trying to help fix one of the issues.

Your issue may or may not be directly related. The IP reset is working for SOME not ALL.

What, exactly, have you done to resolve the issue so far? What steps have you taken?
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
#11 Mar 10 2007 at 11:39 AM Rating: Decent
My ISP LOLed when I told them to renew my IP because I want to play FFXI online.
#12 Mar 10 2007 at 11:40 AM Rating: Decent
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Don't tell them the reason, they will probably have some fun. Tell them you were requested to do so for a program you were provided as a troubleshooting step.
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
#13 Mar 10 2007 at 11:41 AM Rating: Decent
I religiously pay the subscrition fee since December 2003 and I sort of demand the service I'm paying for to work properly; however I don't pretend a software house to run a rather complex MMORPG such as Final Fantasy XI without encountering any technical problem but I sure as heck expect em to assist their customers and investigate issues that prevent them from having regular gaming experience, instead of just leaving the players affected by the aforementioned problems on their own, trying to clumsily fix complicated networking glitches with close to none knowledge of the subject, gathering info on unofficial message boards. Hence my hostility toward people that are trying to justify SquareEnix for his behaviour in this particular instance.

Read the post above yours, it's pretty self explainatory when it comes to explain which actions I have performed, getting out of my way and wasting time, to mend the situation, unsuccesfully.

Edited, Mar 10th 2007 2:42pm by Searain
#14 Mar 10 2007 at 12:04 PM Rating: Decent
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Quote:
1) Your ISP is blocking traffic because of multiple timed out requests via a script. Blowing our your IP resets the script
2) SE's DDOS blocking somehow saw your IP address as a potential DDOS and blocked it. They cannot clear it themselves without opening the flood gates. They COULD go one by one, through the IPs as people call in and remove them. Changing your IP gets you off the stufflist.


The real person to blame why your ISP and SE are so defensive against potential threats to their network are bad parenting and schooling create all those kiddies that hide in the basement with 15 IRC windows opened and with a hit a command he can use their downloaded script to wreck havoc on your ISP and SE.
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#15 Mar 10 2007 at 12:15 PM Rating: Decent
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So you went through my entire posting and did every step?

That's more what I am referring to. If that's the case, PM me with more info, I can see what I can do.

I need:
- ISP name
- ISP type
- Hardware involved

IE
- Cox cable
- Cable connection
- Direct to the modem/Router then to modem

Model numbers, OS, etc. all would be handy as well.
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
#16 Mar 10 2007 at 12:19 PM Rating: Decent
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'I'm curious what Motherboard, Network card, and GFX card are people with issues using. I am having the issues and I am using

Nvidia NForce 680iSLI motherboard
motherboard integrated network card
GeForce 8800 GTX
#17 Mar 10 2007 at 12:38 PM Rating: Decent
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Smelly wrote:
'I'm curious what Motherboard, Network card, and GFX card are people with issues using. I am having the issues and I am using

Nvidia NForce 680iSLI motherboard
motherboard integrated network card
GeForce 8800 GTX


My Xbox 360 is having the same problem as my PC.
#18 Mar 10 2007 at 6:25 PM Rating: Decent
Quote:
What, exactly, have you done to resolve the issue so far? What steps have you taken?


I paid my monthly fee. Last time I checked my bank acct, the FFXI was withdrawl not deposited. If calling ISP's is the real answer to this, I suggest SE starts dialing. It is what we pay them for. Regardless if they own the network outside their office or not, it is what feeds them their money. For the time being they can care less if your Paladin is stuck in a jungle, they will start caring when they start losing money (read: paying for secks isn't cheap). I'm sure this is obvious to most, just had to vent a lil... my blm is stuck in a grotto ><

#19 Mar 10 2007 at 7:45 PM Rating: Decent
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Wow, you're not a smart one, aren't you? You pay SE to provide you with FFXI, not troubleshooting things that you can fix. If they do their "technical" whatever and find no issue, then they haven't found a problem with their server or don't want to fix it. Your option is to contact your ISP or cancel the service, not to cry that SE won't call your ISP and cry for you. Yes, SE should fix it if the problem is on their end, but if there is a problem between your ISP and SE, you should be the one fixing it.
#20 Mar 11 2007 at 9:41 AM Rating: Good
No no I agree, and I have tried the reset IP bit three times now. (Still doesn't work btw) The point is I would expect SE to take a little more action than their whole "sucks for you" response. I understand that what we pay is just for FFXI service, but last time I checked for requirements to play, it said nothing about having an IT background and gettin super nerd on my router and modem.

Three years no problem >> March Update >> 8 ppl in a zone and the rest get perma-R0 >> SE: "Congestion issues..." = the brown stuff that comes out of the back of cows >.<
#21 Mar 11 2007 at 9:56 AM Rating: Good
i tried to send an email about error 3113 and i filled out the form correctly.. took 10 minutes. then it kept saying there is wrong with the information i pasted about system information! they won't let me even send in a problem! SE is so unprofessional!
#22 Mar 11 2007 at 11:07 AM Rating: Decent
"but last time I checked for requirements to play,
it said nothing about having an IT background and
gettin super nerd on my router and modem."

Oh my god, I really did laugh out loud at this.
After reading the posts and trying everything the
ultimate result was ******** up my network and getting
the same damn 1363 error code which I had for the last 3 days.

Why does this game require me to reconfigure my modem?
Three days ago I didn't know what an IP address was, now
I have it memorized by heart.

I'm not computer literate and I really don't want to
educate myself by ******** around with my modem and network
that supports 4 computers, a terastation, a 360, ps2 and the
other various stuff my boyfriend has hooked up.

I play on 360 and on Friday at 8am est I was booted
and never made it back in.

As I stood in the store holding a new cable modem and router
I said to myself wtf. Why should I shell out $150 to fix something
that isn't broken. My wireless gateway works great for everything
except this game. I put the boxes back, took a ride to
Gamestop and preordered LOTR online.

I feel much better now.
#23 Mar 11 2007 at 11:15 AM Rating: Decent
To the IT savvy people. I think I read someone saying on one of these threads that if it is our ISPs that our blocking us from certain zones that it will only be temporary and they will open them up again in a week or two. Is this true? I'm not sure what I can do on my end as I have issues with my internet anyway, but if there was a light at the end of the tunnel, then I would feel much better about the situation.
#24 Mar 11 2007 at 5:51 PM Rating: Decent
Yes it will be fixed, as to when I would say roughly the same time line as the 2004 blackout for Optimum Online ISP subscribers who play FFXI. Which was about a week if memory serves me right.

For those requesting for an IP address please understand that is only a *suggested* workaround it will not work for everyone. In non-technical speak imagine you are waiting on line every person assigned a number from 1-100. Out of 1-100 only 60 will be selected by FFXI to connect. When you renew your IP address you are GAMBLING that the next number you are assigned by your ISP is one of those 60 numbers that can connect.

Also keep in mind getting a new IP address assigned is NOT the same as release/renew, most ISP run on DHCP which dynamically assign you an IP address with a Expiration time. So when you release/renew you will most likely get the EXACT same IP address assigned to you. The only way you will be able to get a new IP address by release/renew is if you RELEASE then wait for your previously assigned IP address to expire. This time will vary but it will most likely be a few hours to a few days.

The other way to force a new IP address to be assigned to you is to connect to you ISP with a different MAC address, this can be done with some routers or can be done with a physical hardware change, ie. network card or another pc entirely.

The best thing you can do as users is log the complaint and wait. But please do log the complaint because the only way you will motivate companies like Square-Enix do comply with basic networking protocols is to force them to address these issues when they arise, the more vocal we are about it the more manpower they will assign to fix it.

The majority of FFXI users are not impacted by this problem, and in truth for the various ISPs out of their total subscribers only a handful at best play FFXI and out of that tiny handful only a even smaller segment are actually having issues. So you can see why this problem does not warrant the response people are demanding. But log a complaint with SE every day, the only way you get any sort of corporate entity to act is if the cost of handling the complaints exceeds what it will take to fix it!
#25 Mar 11 2007 at 6:14 PM Rating: Decent
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Honestly, I think someone has to realize the -fact- that it IS SE's fault.

No offense to anyone, and I applaud Pawkeshup for trying to help people get through this, but I have to go "WTF!?" when someone says "Its not SE's fault!"

It very well damned well IS SE's fault, through and through.

Let me give you some FACTS:

1). These people were playing the game PERFECTLY FINE before the update.
2). This is NOT a DDoS attack. If it were, EVERYONE would have trouble.

Now... combine #1 with #2, and you get the sheer FACT that SOMETHING SE did on their end screwed a Lot of people over. Nothing changed on the user's end. They are using the SAME computer, the SAME modem, the SAME router, and the SAME ISP.

All of the sudden, one day, BOOM. Doesn't work. MYSTERIOUSLY happens after an UPDATE, right?

For SE to say "There is nothing wrong on our end" is simply ludicrous. I, myself, am having no problems, but I get a bit tired of hearing SE people, and even some Allakhazamers go "Its not SE's fault, its your ISP!"

Several peoples' ISPs, bombing on JUST SE, JUST One game, JUST a few zones in the game, RIGHT AFTER an update? Bull.

SE did something in that update that caused this.

Why they won't come right out and say it, is beyond me. We know its truth, this IS something SE did in that update.

There's just no damn way it isn't.

So, my excuses if I sound a bit miffed every time someone says its not SE's fault. This is a direct result of something SE did, themselves.

--Xylia
#26 Mar 11 2007 at 10:46 PM Rating: Decent
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ObviouslyAnon wrote:
...last time I checked for requirements to play, it said nothing about having an IT background and gettin super nerd on my router and modem.


Dr Pepper via nose to monitor, lol
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