Quote:
We understand some players are currently experiencing connectivity issues. Our team of technicians investigated and confirmed that our FINAL FANTASY XI servers are working properly, and our service is not experiencing any technical difficulties at this time.
If you are having connectivity issue at this time, try connecting to FINAL FANTASY XI again at a later time.
If you are having connectivity issue at this time, try connecting to FINAL FANTASY XI again at a later time.
Quote:
As of Mar. 9, 2007 5:00 (PST), we are aware of connection related issues with an underlying backbone outside of our servers control. This is not affecting all ISPs. This is affecting NA and EU players primarily. Please try again later.
These responses are very unsatisfactory. Many of your players are technically savvy, and have scoured the internet looking for any of these "Backbone" issues you speak of. There are no other major services affected by these problems. If these problems are because of a problem condition at the server farm where your hardware is located, then this *should* be relayed to your customers, as we would be much more understanding of that situation than this company line of "It's not our fault, so we're not going to do anything about it." If that is the case, then you should be pressuring your suppliers so that you can deliver your services to your paying customers. All of the players being affected by this are indeed paying customers, as I'm sure you know there is no free service to speak of that is being interrupted.
I myself and presumably the undersigned demand some sort of explanation for this, demand to know what is being done to rectify this situation and lastly demand an apology for being left completely in the dark.
Jason Stanton
Potatoboy of Shiva
Paying Customer
Edited, Mar 13th 2007 10:50pm by Pikko