Eureka! A temporary solution found! (not a lame post).Follow

Actually someone mentioned this before and I decided to try it out. My PS2 shares a connection with this PC through my router. I disconnected my router and plugged my CAT-5 cable directly to my cable modem. I was able to get into the game finally.

For those of you with similar set-ups I hope this works. Good luck.

Edited, Mar 13th 2007 10:52pm by Pikko

Sadly, some people will say/do whatever to protect their beloved SE.

I'm sorry but when thousands of users are suddenly kicked off FFXI, and SE says their **** is working perfect.

We have a problem. And it's not us.

Btw, I do not have connection problems, so my post isn't biased.

and then there are the people who like to bash SE for anything bad that happens without even thinking that it might not be SE's fault.

if everyone in a particular region (RL) were having trouble or certain areas were inaccessable to EVERYONE, then i might consider that it is something on SE's side. But, becuase not everyone is having trouble, and there does not seem to be any pattern to those having trouble, i am inclined to believe it is either a software problem, a hardware problem (as in, an update unintnentionaly caused certain program and/or hardware combos to glitch out), or a problem somewhere between the user and SE.

There is also the fact that data is still being sent.

Also, please don't say that people are blindly defending SE. because if you are someone that jumps in and blames SE att any chance, it is likely that you cant tell when someone is just making an observation, because blaming SE is normal to you. so please, realise that not everyone that is defending SE is a fanboy.

i agree that there is a problem with people that automatically blame SE for problems without trying to think for themself about what's happening.

However, after 3+ years of dealing with FFXI and SE's particular version of "customer support" it's completly understandable.




The problem is, everything worked fine before the update, and things were broken after the update (I can't even complete the update for my PS2 and that's after SE announced that the inability to update problem was fixed).

Adding to this, some people can login, do lots of things, and then hit a zone and then they R0. They login to a mule, and it's a different zone.. or works without problems. Somebody else playing in their house on the SAME network has no problem. After saying things like that to their support center staff, the only answer is "our servers are fine, try again later". It's almost as if that's the only thing they are able to say for any problem anybody has.

I initially gave SE the benefit of the doubt, but after trying to talk their "customer support" people, I fully understand why some people won't do that. Their condiscending and dismissive attitude is part of the problem people have with them. If you haven't run into that with them, then either you haven't read their annoucements or you haven't had to call (or email) their support center for an issue that's not on their scripted list of replies.

Try and ask them a question (any question), see what kind or response you get. They have people like "sage sundi" as an official spoksman, and many of the answers he has given have been wrong or so vague that it's useless.. This general lack of understanding and knowledge is common within the playonline support center.

2 years ago I had an issue with the people at the support center telling me to look at online guides or websites for information about FFXI. I said repeatedly that if I wanted to read 10,000 other users playing psychic detective with questions about FFXI, I would have done that instead of looking for answers from playonline (sounds like what's happening now, doesn't it?). I asked why the japanese market had some really interesting guide books (put out by SE) and the NA market got a incomplete guide from bradygames filled with mistakes. After generating 9 different ticket numbers in their trouble support tracking system, and being told that somebody from management would call me (never happened), I finally got an email from "Lyman Tuttle" stating: "Dynamis is functioning as intended" and that "no further information on this issue would be available to me".

In this instance, I was NOT asking about dynamis, I was asking why I couldn't get support from playonline without being told to look somewhere else. I asked why when I called the support center, I was told I had to send email, and when I sent email the reply was call the support center.. putting me into a loop. The only answer I could get about this support loop was "dynamis is just fine, go away now". They could have told me that it was time I changed the oil in my car and it would have been more helpful.

The way SE is dealing with this current problem (and apparently all problems) hasn't improved or changed in over 2 years.



Because that's exacly what people do. They defend SE without even reading the whole thread or they suggest that the people complaing are nothing but trolls beating a dead horse and they need to get tinfoil hats. Fanboy or not, with answers like that to questions they could work for playonline's customer support center (maybe they already do...).

I've worked in major helpdesk phone support before. We had a client base of over 180,000 users. I know what can and does happen after a major system outage. I know what happens when there's a major system outage that is not our fault, and we can't fix. If I had given answers like the ones I (and others) have been getting from SE. it would have ended my employment. With SE it's just business as usual.

Up until the update everything worked perfectly.
+
Now I am unable to acquire server data
=
I don't see how there is an argument of whose fault it is.

Uh.. wait.. what? We're supposed to test every possible hypothesis? Since when did we sign up to start working as SE's tech support group?

I'm all for testing things that might help, but once you try 5 different ISPs, 5 different network setups and 2 different systems (ps2/windows), there isn't much else that can be done. Even if it was a japanese ISP that SE uses, it's still SE's responsibility, not the player base.

It's that line of thinking that has lead to SE's complete lack of Tech support. They don't need to provide that kind of service because the player base will do it for them. We don't expect that kind of response from any of our other service providers (TV, electric, power, gas, water).. why should we accept it from SE? I'm not saying a video game is as important as those things, but that shouldn't absolve SE of responsibility to it's customers. Nobody suggests when the phone goes out that I start climbing poles in the neighborhood to find the problem.. why is that answer accepted in this situation?

Even when I called them and tried to talk to their support people, they didn't care about any of the testing I had done. Which i did to rule out my equipment/network, before I called them. They couldn't (or wouldn't) see past "our servers are working". Telling the userbase that they have to test every possible hypothesis is almost admitting SE isn't going to look for an answer..

oh wait....

Amen randommule!

Their Servers worked fine before hte update.
+
Now their servers are still working fine.
=
I dont see either.

And when u pay for a service you cannot receive especially when it has nothing to do with something the user has done, as is this case, you should be refunded. BBB anyone?

Usagichan just became the voice of reason, the end is nigh.

Or you could reread my post..... I do believe I said.....


"And when u pay for a service you cannot receive especially when it has nothing to do with something the user has done, as is this case, you should be refunded."

Key part being "when it has nothing to do with something the user has done"

If you installed it on a crappy laptop and it wouldn't work your fault

If some unreliable router in Japan goes down or gets hosed not your fault.

People like you are just here to agitate people.

Heres your sign.

Occam's razor FTW

The only things in common with everyone that is getting R0 is

A. They play FFXI
B. They updated FFXI
C. They are getting jerked around by SE not taking the blame.

Edited, Mar 13th 2007 6:16pm by dniheb

From what I have been reading and experiencing myself over the past week or so, I would take an educated guess that this connectivity issue is neither SE's or our faults. I believe this a problem resulting to thier ISP trying to handle the downloads of the thousands upon thousands of people downloading the huge update. I think something got screwed up with thier ISP trying to handle the high bandwith of the large download and possibly corrupting some of them.

As for thier way of handling customer support, I really think this is the difference in cultures and countries. They have a way of doing things and people in Europe and North America have a way of doing things. Flame me for this all you want I dont care about my ranking on here (whoo hoo). For the record I am having connectivity issues across four characters on two worlds, and I would like to see this fixed also ASAP, so as you can see I am not being biased, but just putting 2+2 together with the evidence that has been brought fourth.


So in conlusion I think SE should get ther head out of thier [Back] [Side] and maybe switch thier ISP that brings the game out to Europe and North America


<br>And that was my 2 cents


*edited for clarity and a few typos*

Edited, Mar 13th 2007 6:30pm by sephyder