We have here two PS/2 playstations, both dedicated to FFXI and used for no other purpose; two IP addresses, and two accounts. The ISP is a cable feed (Shaw Canada) and the modem has a MAC address. From the modem the feed splits into two Linksys firewalls, each with its own IP address, and each side of the net feeds one PS/2.
Here are the results of the troubleshooting.
(1) The non-connect issue is associated with the account and/or IP address, not with the character. This was verified by running different characters on the same account into dead zones. They all died.
(2) The non-connect issue is associated with the IP address alone. This was verified by swapping feeds. The dead zones moved with the feed.
(3) Changing MAC on the routers will change the IP address but does not eliminate the dead zones. It only moves them around.
(4) Changing the cable modem will change the IP address but does not eliminate the dead zones, it only moves them around.
The next step before pronouncing a pox upon SE is to do a hard drive reformat on the PS/2 (we have the Sony maintenance disks) and reinstalling FFXI from media. Before I take that step I want a clear answer from the SE representative that haunts this board that such a step is necessary and will in fact solve the connectivity issue. If this step is not necessary and/or will not solve the connectivity issue, then the ball resides squarely with Square Enix, and not with us, the users.
Before SE tells you that I am full of it, I have several degrees in engineering and science disciplines and I really do think I know what I am doing with this sort of hardware.
Giftzwerg/Titan
Edited, Mar 13th 2007 10:50pm by Exodus
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Notes on connectivity issues troubleshootingFollow
#2
Mar 12 2007 at 6:46 PM
Must... breathe... deeply...
#3
Mar 12 2007 at 6:47 PM
Being an admin at times like this must be like being a police officer after a high speed chase:
Must resist urge to kill...
Must resist urge to kill...
Can't sleep, clown will eat me.
#4
Mar 12 2007 at 6:49 PM
This feels like Trouble with Tribbles.
#5
Mar 12 2007 at 6:56 PM
I liked how in DS9 they had an overlay episode with that...
Can't sleep, clown will eat me.
#6
Mar 12 2007 at 6:56 PM
good post imo. presents some concrete evidence and logic unlike most of the ridiculous claims with no backing that I see in most of these threads >.>
#7
Mar 12 2007 at 7:06 PM
Mind you I'm not lamenting the post itself. I'm banging my head on the wall because it's a new thread.
#8
Mar 12 2007 at 7:14 PM
Pikko Pots wrote:
Mind you I'm not lamenting the post itself. I'm banging my head on the wall because it's a new thread.
I must agree. This would be more enjoyable if people kept the posts to one thread. I do like the multiple threads so that I can repeat myself over and over.
#9
Mar 12 2007 at 7:23 PM
Problem with posting in 1 thread is often useful information such as this gets lost in a sea of morons who just make random claims with no backing
#10
Mar 12 2007 at 7:25 PM
Who said anything about 1 thread? We have like 200. Certainly we can keep it down to like 20 or something.
#11
Mar 12 2007 at 7:26 PM
Thanks for not insta-blamming this one Pikko...
Interesting. I have been reading about others doing this and claiming they fixed theirs. I agree you might only be "moving" the issue. Hopefully I can try this and see if it will at least allow me to exit the zone im stuck in.
Quote:
(3) Changing MAC on the routers will change the IP address but does not eliminate the dead zones. It only moves them around.
(4) Changing the cable modem will change the IP address but does not eliminate the dead zones, it only moves them around.
(4) Changing the cable modem will change the IP address but does not eliminate the dead zones, it only moves them around.
Interesting. I have been reading about others doing this and claiming they fixed theirs. I agree you might only be "moving" the issue. Hopefully I can try this and see if it will at least allow me to exit the zone im stuck in.
#12
Mar 12 2007 at 7:31 PM
double D:
Edited, Mar 12th 2007 11:32pm by Juib
Edited, Mar 12th 2007 11:32pm by Juib
#13
Mar 12 2007 at 7:32 PM
Pikko Pots wrote:
Who said anything about 1 thread? We have like 200. Certainly we can keep it down to like 20 or something.
Mingtae wrote:
I must agree. This would be more enjoyable if people kept the posts to one thread. I do like the multiple threads so that I can repeat myself over and over.
#14
Mar 12 2007 at 7:33 PM
Alright then *I* didn't say it. :P
#15
Mar 12 2007 at 7:36 PM
Hey,
Don't reinstall!
I've done this already. Sure its nice to get a fresh copy install. But when it was all said and done I had the exact same problem in the same areas. IP address was the same before and after install.
I've had the same results as you changing my IP address around. The R0 zones just shift around. For some IPs I get the FFXI-3113 error - "acquiring player data".
Seems to be an issue with ISPs, internet backbone, or SE. Unless the client software somehow makes use of your current IP/MAC (extremely doubtful), it does not appear to be a client-side issue.
Edited, Mar 12th 2007 11:37pm by Radell
Don't reinstall!
I've done this already. Sure its nice to get a fresh copy install. But when it was all said and done I had the exact same problem in the same areas. IP address was the same before and after install.
I've had the same results as you changing my IP address around. The R0 zones just shift around. For some IPs I get the FFXI-3113 error - "acquiring player data".
Seems to be an issue with ISPs, internet backbone, or SE. Unless the client software somehow makes use of your current IP/MAC (extremely doubtful), it does not appear to be a client-side issue.
Edited, Mar 12th 2007 11:37pm by Radell
#16
Mar 12 2007 at 7:45 PM
5 posts
I have evidence for a backbone issue. My SO was playing Saturday in regions which are now dead zones. This was after the update, which indicates that unless something with delayed effect cropped up, SE is not responsible. However it is clearly not a client-side issue.
Giftzwerg/Titan
Edit: The PS/2 is behind a Linksys firewall which does NAT, so it would not know its IP address. I don't think the game software knows either the IP address or the router MAC address.
G/T
Edited, Mar 12th 2007 11:49pm by unheilig
Giftzwerg/Titan
Edit: The PS/2 is behind a Linksys firewall which does NAT, so it would not know its IP address. I don't think the game software knows either the IP address or the router MAC address.
G/T
Edited, Mar 12th 2007 11:49pm by unheilig
#17
Mar 12 2007 at 7:51 PM
Quote:
Edit: The PS/2 is behind a Linksys firewall which does NAT, so it would not know its IP address. I don't think the game software knows either the IP address or the router MAC address.
Doh! Yeah, you're right.
#18
Mar 12 2007 at 8:02 PM
Yes, we want to keep threads to a minimum. although in doing so, you have a few threads, with a billion posts, which not many people slog through every reply in every thread. they skip to the end and add their 2 cents oblivious to anything being said before them. same thing with new threads
OH i looked ALL OVER THE FORUMS and couldnt find ANY INFO ANYWHERE on this topic. meaning they didnt see it on the first page or in the top area of the page. i mean who scrolls down and looks at the entire page ><
meanwhile....
i actually have no life and have slogged through alot of this crap and could have told you guys 2 days ago that the people claiming to have 'fixed it' would only come back an hour later to say..
ok well i guess it isnt fixed as i now r0 in different zones than before while the other ones r fine now
but i didnt wanna make a new thread about it. know what i mean? ><
OH i looked ALL OVER THE FORUMS and couldnt find ANY INFO ANYWHERE on this topic. meaning they didnt see it on the first page or in the top area of the page. i mean who scrolls down and looks at the entire page ><
meanwhile....
i actually have no life and have slogged through alot of this crap and could have told you guys 2 days ago that the people claiming to have 'fixed it' would only come back an hour later to say..
ok well i guess it isnt fixed as i now r0 in different zones than before while the other ones r fine now
but i didnt wanna make a new thread about it. know what i mean? ><
#19
Mar 13 2007 at 7:07 AM
Yep, worked for me. Bypassed router, got out of hall, but the router back in, all is fine. For now.
#20
Mar 13 2007 at 8:37 AM
A friend of mine had me logg into his account andzone into Sea for him ... it worked, he logged back in and had no problems. Later I had to logg in for him to get in Dynamis Jeuno..DC'd 4-5 Times before I got him in. after I logged out of his Char and he logged into his, there weren't any problems with his Char DC'ing during events. My Char's haven't had any DC'ing problems. Go figure. Seems certian Accounts are affected. 2 BLM(lvl 75) friends of mine have been unable to logg into there main Characters, just mules. Also a lvl 62PLD LS member is also unable to logg into his main Char. That's just my 2 'Gils' worth of info.
Edited, Mar 13th 2007 12:39pm by whtqueen
#21
Mar 13 2007 at 12:45 PM
5 posts
There is evidence that this may be related to the new DST regime in North America.
Anecdotal evidence indicates that the problems did not start until 02:00 local time (which suddenly became 03:00 local time)in North America. If there are routers or other hardware in the route between here and SE which depend on knowing the exact time in order to be able to forward traffic, and the time on this equipment was not updated, that might be the source of the problem. In which case, in three weeks the problem will solve itself.
Thanks, Georgie boy. You just screwed up an entire planet's worth of computers and comm systems. Way to go...
Giftzwerg/Titan
#22
Mar 13 2007 at 1:19 PM
Quote:
There is evidence that this may be related to the new DST regime in North America.
Anecdotal evidence indicates that the problems did not start until 02:00 local time (which suddenly became 03:00 local time)in North America. If there are routers or other hardware in the route between here and SE which depend on knowing the exact time in order to be able to forward traffic, and the time on this equipment was not updated, that might be the source of the problem. In which case, in three weeks the problem will solve itself.
Thanks, Georgie boy. You just screwed up an entire planet's worth of computers and comm systems. Way to go...
Giftzwerg/Titan
Not quite true... The problems started before the DST change but only after the FFXI update. For me, it is honestly weird.
Friday Late Night: My PS2 was working fine, so was my PC.
Saturday Morning (bout 7 AM ET): My PS2 was working, so was my PC
Saturday Morning (bout 7:30 AM ET): My Ps2 was working, my Computer was not
Saturday Evening (bout 6 PM): Both PS2 and Windows began working
Sunday: Both systems worked flawlessly
Monday (afternoon): PS2 didn't work, Windows Did
Monday (late aftrenoont): Both SYstems work
Tuesday Morning: Only PS2 works
Tuesday Afternoon (Right now): Only Windows works. PS2 DOA
im guessing late this evening - they will again both start to work.
None of these problems started until after this last update. 1 system can consitently log in while the other can not no matter what you do. Then all the sudden both of them start working at random times.
Each time this happens when it's trying to log in. It either sits at 0% until the end of time, or "Aquiring server data" when logging into FFXI. It's never a problem getting into POL only FFXI.
///////////////
Hmmm well what do you know, while writing this, the PS2 started working again. Oddly enough. Wonder if my PC stopped working now.
Nope - now they are both working with no problems now. Can't wait to see what happens later on tonight.
#23
Mar 13 2007 at 1:25 PM
Maybe RMT has launched a sophisticated denial of service attack that monitors your IP address and uses an algorithm to determine which areas you lose access too >.>
Ok, I am stretching here.
Ok, I am stretching here.
#24
Mar 13 2007 at 1:37 PM
4 posts
Quote:
We have here two PS/2 playstations, both dedicated to FFXI and used for no other purpose; two IP addresses, and two accounts. The ISP is a cable feed (Shaw Canada) and the modem has a MAC address. From the modem the feed splits into two Linksys firewalls, each with its own IP address, and each side of the net feeds one PS/2.
Not sure I understand this 100%. Your Linksys may have 2 different IP's but dont forget you are going through a common gateway (your modem). This means you can change your Linksys IP's all you want but the IP your isp uses and sees does not change.
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