i didn't know where else to post this, but my boyfriend's account has been hacked. Last time he logged in was this morning, it's in the afternoon now and when he tried to login, it gives him "wrong POL ID or pass".
he went to live help on pol website, and they asked him to call this number, which he did, and they asked really specific questions, and he answered all. except that my boyfriend has been playing for two to three years, so he misplaced his registration code, which they require. he gave them the registration codes for ToAU and WotG expansions, but still they wanted the registration code for POL which he looked everywhere for but couldn't find. Now they asked him for his date of birth, and he gave it to him, but they said it's incorrect. it is impossible that it's incorrect!!! i don't know how this happened. they also told him that the credit card information and everything has been changed today! a proof that it is stolen.
what should he do now. is there a way to retrieve the registration code from his PC? and how is it possible that his date of birth is changed.. this is absurd!!! help! what to do now! ; ;