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Banned for RMT?Follow

#1 Jul 06 2009 at 10:02 AM Rating: Good
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I got an LM-17 error last night when I tried to log in and I figured it was from recently changing my CC info on the account. I called today and the representative says I was banned for RMT activity after keeping me on hold for 45mins. There's only one problem... I don't do any RMT'ing.

The only thing I could see is I garden on 15 mules and send money to my main from these mules after NPCing the items I get from Wildgrass Seeds. Has this happened to anyone else who gardens? I told the representative that I garden and that's where all my money comes from but he didn't sound like he really knew anything about the game and has no control over bannings.

The only thing I can figure could've happened besides being misunderstood for a RMT is that someone hacked my account sometime yesterday and did some RMT with my gil on-hand, though I didn't really have much since I keep buying stuff for my SMN and PLD.

Any insight would be appreciated as I feel completely betrayed by SE now and all my plants will die, causing me to lose about 300-400k. The rep said my account banning will be reviewed and they will get back to me within about 2 weeks. If I haven't heard anything by then, I should just assume my account has been perma-banned.

/cry
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#2 Jul 06 2009 at 10:20 AM Rating: Good
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Quote:
I garden on 15 mules and send money to my main from these mules after NPCing the items I get from Wildgrass Seeds


Yep. Don't forget that it's an automated program that is banning you, large sums of money being sent to one account after items are NPC'ed. I'm sure you tossed a lot of red flags.

Sadly you don't get to have any real input when your case is reviewed. If you do get your account back I wouldn't NPC your items, just sell them on the AH or craft them into something that will sell.

Edit: You can email the RMT Task Force from the POL menu, and explain yourself. That might help when your review comes up.

Best of luck,

-AvoIII



Edited, Jul 6th 2009 2:30pm by AvoIII
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#3 Jul 06 2009 at 10:25 AM Rating: Good
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Thanks for the suggestion, I'll do that right now.

Sucky situation is sucky.
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#4 Jul 06 2009 at 10:32 AM Rating: Default
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I highly doubt its as said, you know how many people garden and npc the results? There is even some guy on here with 95 gatrdening mules.
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#5 Jul 06 2009 at 10:45 AM Rating: Good
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Edit: Blank

Edited, Mar 13th 2011 6:37pm by AyriaBismarck
#6 Jul 06 2009 at 10:48 AM Rating: Good
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Unfortunately, SE doesn't seem to know what the words "due process" mean. Of course, neither do most of us, until something happens to someone we know or care about.
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#7 Jul 06 2009 at 10:57 AM Rating: Good
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AyriaBismarck wrote:
Exactly the same situation here. I have a secondary account that I used for gardening with 13 mules, and pool the money over to my main. LM-17 on friday, and today they tell me it was for RMT-related reasons.

My guess is that gardening-only accounts are setting off some alarms.


Ok it looks like I'm not alone here. Thanks for sharing this and I hope you get yours unbanned soon as well. Hopefully SE didn't ninja-modify the TOS and make gardening then NPCing the results against the rules.

I guess all I can do at this point is wait. Is there any way to email the STF without going into POL? I can't even log in to POL right now because of the ban so I have no way to contact a GM or STF.

Thanks to everyone for sharing!
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#8 Jul 06 2009 at 11:04 AM Rating: Good
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Quote:
... SE doesn't seem to know what the words "due process" mean.


There is no "due process" all content, including accounts, items, gil, and friend list data is owned and maintained by SquareEnix and subject to be revoked at anytime for any reason. You don't own anything so revoking something you don't own can't be a violation of your rights.

The only thing a player can do is write letters of complaint, and excite methods to get the operating procedures changed. The most direct method is to draft an email, include your POL ID, and explain you are canceling your membership.

People have invested years in their accounts, and a great deal of money, I understand the frustration when it gets revoked. It's maybe unreasonable for players to ever gain ownership of accounts (the game service can never be stopped, even if one person is playing it) but it is reasonable to ask for a clear and open channel to lodge complaints and address problems like these.

In this case it appears the SE has a flaw in their system, the people banned shouldn't be banned (assuming the stories are correct), but as I explained in the my previous post there really isn't a rebuttal procedure. You don't get to defend your actions. That is bad policy. SE is watching this forum, and the stories of these people should be told in hopes SE happens on a these posts and reviews their actions.

-AvoIII



Edit: Changed "Players" to "Accounts" SE doesn't own you .. yet! =)




Edited, Jul 6th 2009 3:11pm by AvoIII
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#9 Jul 06 2009 at 11:07 AM Rating: Decent
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Do you have accounts with just gardening mules on them? or leveled main chars on accounts with additional gardening mules?
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#10 Jul 06 2009 at 11:15 AM Rating: Good
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Edit: Blank

Edited, Mar 13th 2011 6:37pm by AyriaBismarck
#11 Jul 06 2009 at 11:21 AM Rating: Good
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It was my main character plus 15 mules I use for gardening. Have you gotten any information regarding the status of your account yet Ayria?
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#12 Jul 06 2009 at 11:23 AM Rating: Good
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This just happened to me last night. Got kicked during dynamis and got an LM-17. Spoke to SE on chat and they said I was banned for RMT which is complete and utter crap and not true. All I can think is that I have 15 mules that my husband uses for gardening. His account, however, and his alt account also all have 15 mules that garden too but they were not touched. I don't know wtf is going on... I never RMT'd...
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#13 Jul 06 2009 at 11:32 AM Rating: Decent
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Incoming crazy conspiracy theory about SE purposely banning for chargebacks while double billing each month, and randomly banning gardening mules as RMT in an effort to force everyone to play FF14.

End conspiracy
#14 Jul 06 2009 at 11:35 AM Rating: Good
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Are Square trying to make us quit by being retards or what? People are seriously getting banned for making gil in 100% legal means because they are too stupid to stop free trial accounts gardening? I swear to god they are stupid, wtf kind of stupid service is this. It would'nt be too bad if being banned was easily rectified but you have more chance of getting a speeding ticket reversed by Obama personally than speaking to someone with them that can help you at all.
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#15 Jul 06 2009 at 11:47 AM Rating: Default
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It's a shame we will never get the full story behind what really happened. We have heard the players' version, but we won't get to hear SE's take on what happened.

Perhaps they detected bots being used for the gardening mules? Or perhaps it's for something totally different. What I do know is that STF does investigate personally before they perma-ban anyone.

I wish there were some sort of system where SE can explain their actions in individual cases if required to the public, to quell the rumours that they ban people randomly. But I understand there are privacy issues that's preventing this happening.
#16 Jul 06 2009 at 11:51 AM Rating: Excellent
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The exact same thing just happened to a very good friend of mine. She was disconnected in the middle of Dynamis and when she attempted to log back in got an LM-17. Contacting POL support today, she was informed that the account was banned for involvement with RMT activities. She does not and has never RMT'd.

The main character on the account has multiple level 75 jobs and is very active. The rest of the account is full of gardening mules that her husband is using to fund a relic. The gardening mules primarily produce Ice Ore with Platinum Leaves as the byproduct. A significant amount of gil is transferred between these characters at every harvest. Much of this gil is generated via selling items to NPC's, as the platinum leaves NPC for around 1700 each and multiple stacks are generated on every mule each harvest. The majority of the gil goes to her husband, though he kicks her back some gil with every harvest because she will occasionally check and feed plants for him.

Two other accounts are used in this gardening operation: her husband's main account, and an alt account acquired from a friend who quit the game some time ago. Both of these accounts have the same pattern: an active main, and multiple mules used for gardening. Neither of these accounts received an LM-17.

Last week, when she logged in she received a notice that her content ID's had been deactivated. She had only a month left on the credit card used for that account and changed to a new credit card at the time. She was able to reactivate the content ID's and all was well.

Then, a few days later, Sunday night (Monday morning JP time), she was LM-17'd.

She has filed a complaint but is not hopeful as the support people are proving to be absolutely worthless.

This is devastating news as this is a character she has worked on since NA release, almost six years of her life. She met her husband via this game.

The degree of automation apparently inherent in the process of tracking down RMT is worrisome to say the least. How does their RMT tracking software distinguish between players who are accumulating and distributing large amounts of gil for purposes of RMT versus players who accumulate and distribute large amounts of gil for legitimate purposes? The danger of false positives seems extreme to me, and when coupled with SE's cryptic refusal to provide any specifics when an account has been banned, results in a process that is absolutely unfair. While such an arrangement of accounts and characters might reasonably trigger RMT flags, SE seems to be jumping the gun in concluding that such accounts are used for RMT.

Considering the number of items available in the game that require ludicrous, sadistic amounts of gil to complete, and the resultant incentive to set up operations designed to churn out mass amounts of gil, this is incomprehensible negligence on the part of S/E.
#17 Jul 06 2009 at 1:29 PM Rating: Decent
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McGame wrote:
What I do know is that STF does investigate personally before they perma-ban anyone.


How do you know this for sure? It sounds like quite a few people have been banned this weekend and I find it hard to believe that it was because the STF reviewed all these legitimate gardening mules and banned all of us around the same time.

I haven't done anything wrong and I was banned for it. If SE said, "You're not allowed to pay us for 15 mules and use them to grow things under a system we implemented," I would have gladly canceled my 15 content IDs.
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#18 Jul 06 2009 at 1:35 PM Rating: Excellent
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As much as I hate RMT, I have to say that I think it's the lesser of two evils. I'd rather have RMT slip by than have legitimate players banned for using the system as it was designed. That's kind of crazy...
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#19 Jul 06 2009 at 1:48 PM Rating: Good
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[quote=MagicideAsura]The degree of automation apparently inherent in the process of tracking down RMT is worrisome to say the least. How does their RMT tracking software distinguish between players who are accumulating and distributing large amounts of gil for purposes of RMT versus players who accumulate and distribute large amounts of gil for legitimate purposes? The danger of false positives seems extreme to me, and when coupled with SE's cryptic refusal to provide any specifics when an account has been banned, results in a process that is absolutely unfair.
[quote]

I agree and also wonder this as well.

Given that the recent census results stated a high percentage of income from gardening, I imagine that this would have been an acceptable practice. I hope this is just a result of the "B-Squad" taking over with alot of people working on FFXIV and that this is just an error.
#20 Jul 06 2009 at 2:03 PM Rating: Good
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This is really disturbing, and so typical SE. I used to see hordes of head/keyboard smash names and identical characters npcing in Bastok, they seem to be gone. Did SE fix the problem by banning ANY account that has more than X gardening mules? Or who's gardening mules are all in the same city? or some other formula that does not distinguish between legitimate and RMT accounts?

I USED to have 15 mules that gardened, I now have 7 (never garden on main). They are located in different cities. Haven't been banned yet.
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#21 Jul 06 2009 at 2:20 PM Rating: Default
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*derail*

Out of curiosity, what are you all gardening? =D
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#22 Jul 06 2009 at 2:36 PM Rating: Decent
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Wildgrass seeds.

I feed them water crystals which grows fire crystals mixed in with my NPCables. Then I feed them the fire crystals that I've harvested which grows ice crystals among the other NPCables. I NPC the ice crystals and start back over with water again.

Having one maple table per mule, along with 10 brass pots, means I never have to check my plants. I check one mule a couple days after planting to see if the "Feed Crystal" option is up yet. If it is, I go ahead and feed all my plants. Then after another couple days I check a mule to see if it's time to harvest everything.
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#23 Jul 06 2009 at 2:40 PM Rating: Good
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I got a LM-17 as well on Friday my account had one active character on it I had a bunch of fishing mules before I had to cancel my account for finacial reasons and now its banned two days after i started again. I don't see howwhat little money i ever had on my account could be seen as RMT as that is what support had told me.
#24 Jul 06 2009 at 2:47 PM Rating: Decent
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This happened to my brother on Monday (edit: of last week, not today). The original claim was that it was a Charge Back but, when pressed, they were unable to provide a date or time for when the Charge Back had occurred. The reason they wouldn't give the account back, though, was for RMT activity. No gardening on the account but doing 10-12 Avatar runs per day generates a lot of gil. It's weird that they only hit one of the six accounts we used for this, but oh well. Wish you all well with the game; we've all gone elsewhere.

Edited, Jul 6th 2009 4:48pm by Dracoth
#25 Jul 06 2009 at 3:01 PM Rating: Good
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The husband of my friend called up POL support and talked to a representative that he described as friendly and knowledgeable. Explaining that he was calling on behalf of his wife, he gave the representative her information. The rep then was able, without prompting, to bring up his POL ID and listed it as "another account that was involved."

Seeing as how almost all of the gil wound up on the husband's toon, it seems terribly perplexing to me that his wife's account was LM-17'd and his was not.

Neither was involved in any sort of RMT, mind you - it should be obvious from the Stage 3 relic horn, the currency for stage 4, and the large chunk of currency for stage 5 on the husband's account that that was where the overwhelming majority of the gil went.

But it appears from this that it was definitely suspicious-looking gardening activity that triggered the LM-17.
#26 Jul 06 2009 at 3:13 PM Rating: Decent
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I make a fair amount of my gil from gardening, I am really furious that I am risking being banned even if its just for a few weeks because of it. This is totally disgusting, I should not have to worry about being banned when I'm doing nothing wrong. Maybe they only ban you if your gardening mules are located in bastok? >_>

If they want to stop the RMT, stop trial accounts being able to garden. If they want us to stop paying them all the money we do for these extra gardening mules then say so and we will but don't ban people for no reason!
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#27 Jul 06 2009 at 3:19 PM Rating: Default
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Have to agree the bans are a bit much, and a poor way to keep a revenue going however it seems that they are taking the GitMo approach to RMT oh that person has multiple characters at level one and one mid level character who is broke after buying gear not even a mil has ever been transferred from this account RMT must be involved! Lex Luthor said it best WRONG. They need to put some people with brains behind the desk when they do huge bans. Or atleast Contact the user that the account belongs to that way they can at least explain their situation.
#28 Jul 06 2009 at 3:22 PM Rating: Decent
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I just think they are cutting back even more on staff and automating everything now, the problem with that is it catches lots of legitimate players and they have useless customer support so if you do get wrongly caught up in it your screwed for days/weeks.
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#29 Jul 06 2009 at 3:27 PM Rating: Default
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Or not to pull the scare and be the forever pessimiss but forever even. Considering I am a new user my opinion is probably poor but Mass-Action anythings are always bad and bound to be epic fails. A warning system should be put in place before a huge ban just my opinion.
#30 Jul 06 2009 at 3:28 PM Rating: Decent
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Who didn't see this coming? I mean really.

They came for the gil sellers
The botters
The dupers etc....

Now they're coming for you!

Can you blame them? I mean what if at some point in the future you might decide to use your gardening mules for RMT? hmm

They're just proactively eliminating possible undesirables.

What bugs me about this most is the huge amount of SE fanboys that think this sort of thing is acceptable.


edit: the fanboys will hit this post and rate it into oblivion shortly i'm betting btw.


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Edited, Jul 6th 2009 7:55pm by xariol
#31 Jul 06 2009 at 3:50 PM Rating: Good
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Me too. I am totally shocked. I do garden on 16 characters on only my main and only account and did just harvest a batch the other day. My gardening is pretty random though since there is so much to do on the game.
I also won some gil on the mooglelottery. A nice piece of change not astounding.
I used the gil to finance a bastok dynamis for the wootz ore for thre first time ever. Only 8 dropped but that was nice enough!
Just finished CoPs after years of being on the game. Got my ring yesterday.
I have worked hard at my account and have never supported rmts in any way whatsoever as anyone who has read my posts knows. I hate plers lol. How can I be a rmt and hate plers?
I run a wonderful ls that has the most wonderful people on. I am just an old grandma who loves this game.
This has been such a horrible day and then to log on to this. I hate to admit it but i am devastated.
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#32 Jul 06 2009 at 4:00 PM Rating: Good
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I'm sorry to hear that susaninthegarden, and I hope we can all get our accounts restored in their original state sooner rather than later. I just hope the same thing doesn't happen again because I don't plan to stop gardening unless they nerf it or tell us we can no longer do it.

Good luck to all that have been wrongfully banned.
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#33 Jul 06 2009 at 4:27 PM Rating: Decent
I've been banned and I do the wildgrass gardening to NPC thing for gil as well. I'm debating whether or not to even care about having my character restored if GMs can just ban us and not have to face the music from us as customers for their mistakes.
#34 Jul 06 2009 at 4:45 PM Rating: Good
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As Magicide wrote on an earlier post, my husband uses the 15 mules on my account to garden. He plants saplings for ice ore/platinum leaves. He is on stage 4 for a relic horn and uses his gardening proceeds to fund the progress of that relic. What seems even more ridiculous to me is why did he not get banned either? It's so random and unfair. I've never supported RMT of any kind and would never even consider RMT'ing. SE needs to get a brain and not ban 1st and ask questions later.

I spent 6 years of my life on this game... this game was responsible for me meeting my husband who I have now been married to for almost 5 years... I know this sounds retarded and cliche but losing Miori is like a death in my family. Not being able to spend time online with all the great friends I've made in this game is very depressing to me. I cannot comprehend how people who openly flaunt about botting and RMT'ing are not being affected by this... how is this fair???

Edited, Jul 6th 2009 8:46pm by Miori
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#35 Jul 06 2009 at 4:47 PM Rating: Default
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Susan I am sorry to hear this as well. And to Prof. Lemmi it is not the GM's faults for the bans but the STF that are responsible and SE for implementing the bans. True we can do nothing but hope our accounts are restored. But GM's should not be getting blame here. STG and SE. But I definitly agree Miori.



Edited, Jul 6th 2009 8:50pm by acheerleader
#36 Jul 06 2009 at 4:56 PM Rating: Excellent
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I don't blame anyone. I just want my account back. It is pitiful I guess but it feels like having my heart ripped out.
My ls people are so great. We have been together for so long.
I called the SE phone line and talked to someone who got my information and said that if they decided on review that I wasn't scum, ok not their words, mine for RMTs, they would send me an email sometime but that time is completely indefinite.
Ok I take it back. I do blame someone. I blame RMTs. RMTs you did this to me and it will be very hard to forgive you for it.
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#37 Jul 06 2009 at 5:05 PM Rating: Default
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No I am with you 100% Susan I know how you feel it is a great game that for some people is huge. I fealt the same way when i had got of with the Customer Service reps after waiting all weekend it broke me to be hit with you were part of the RMT Ban issued July 3. And to make it worse I can't plead my case because the people involved probably don't even look at the logical cases. But no I had been off for four months(money issues) and as soon as I can get back I get banned it is just a slap in the Face and I sympathize with you one hundred percent.
#38 Jul 06 2009 at 5:07 PM Rating: Decent
There goes my Justice Torque this Saturday. Smiley: cry
#39 Jul 06 2009 at 5:14 PM Rating: Good
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I have sent the following email to the Special Task Force via their form at the POL web site.

Quote:
Please take note of the very quickly growing litany of furious customers who have been caught up in your most recent round of mass bannings. A relevant thread on zam.com should be trivial to find.

It appears that the only crimes of a substantial number of the victims of your latest bannings involved nothing more than having multiple gardening mules. For this you suspected them of being involved somehow in RMT.

It seems obvious that you guys have screwed up in a massive way.

Can you imagine the negative publicity that will result when it becomes widely known that your company is routinely banning users, many of whom have been playing this game for 6+ years, who have committed no violation of your terms of service whatsoever? With the pending release of Final Fantasy XIV, I would think that such publicity would very much be of concern.

This offense of yours requires immediate acknowledgment and action.

Who knows if anyone at the STF will read it, let alone do anything about it, but a few words in the right direction never hurt.
#40 Jul 06 2009 at 5:20 PM Rating: Decent
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I just barely got my 5/5 dnc relic. :D It was an incredible month or so. Was looking forward to getting my thief relic. 2/5 now. Lol I had a riot farming rams the other day. For some odd reason I love getting revenge on them for the Steelfleece killing me a long time ago for just wanting to take my picture with him.
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#41 Jul 06 2009 at 5:21 PM Rating: Decent
Get a link going of where to send that for the not so net savvy people, maybe some of us can force feed that letter or something similar to that effect to get our message across.
#42 Jul 06 2009 at 5:33 PM Rating: Decent
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The link to the special task force can be found here: http://www.playonline.com/ff11us/rule/specialtask.html

If you scroll down a bit, there is a section where you can report violations. That is where you can send them a message.

Please, everyone that has been affected by these bannings write to them... tell them how unfair they are being by banning accounts based only on the fact that they have gardening mules. If we get enough messages to them, then maybe they'll take a second look at what they did and give us our accounts back.
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#43 Jul 06 2009 at 5:46 PM Rating: Decent
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This truely sucks. I'm so sorry to hear more cases of wrongful bans. I feel a little more hatred, disappointment, or pity for SE every time I hear of a new ban. I'm not really sure, sometimes it's a mix of the 3, sometimes it's just one. I pity them for being so arrogant that they can't see past their own face. I feel hatred for their lack of care and their lack of action to modify their customer service. I feel disappointed when their system fails once again and they ban someone who isn't RMT, for RMT-related actions.


Regardless of how we all feel about it, this situation will never change without drastic measures. One measure, and by far the best one, is for us all to simply quit. If suddenly they went from 100-300k regular players(and 100-200k RMTs and mules-total 200-600ksubs) down to less than 200k, they'd get a big hint that something was seriously wrong. However I doubt we're all gonna quit like that. xD;
I won't.

There is another drastic action that we can do. Some sort of poll. A customer service poll. 1-10 listing. With a 100 character comment box. When the results are in, have our community leaders here(Pikko, Thayos, Usagichan) put together another article, and an accompanying letter to their specific contact at SE that communicates between the devs and the fansites.

The article should discuss the poll results, and bring to light the various cases such as these in the thread here. SE will be appalled that such issues as wrongful bannings are taking place. Their shock and suprise will be genuine, but moreso because of the article being publicly published, insulting their image. They will be forced to act. It's clear that they have no idea these issues are arising, simply due to their lack of customer service being able to properly get customer issues resolved. These issues being stopped at the low end of the christmas tree, never getting high enough to a person who can actually solve them.

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#44 Jul 06 2009 at 5:46 PM Rating: Good
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I've been playing on and off for close to 4 years now and this is quite disturbing. I've recently (i.e. today) started playing again and was trying to think of how to make a decent amount of money to finance leveling among other things and was considering gardening (a legitimate way to make money according to SE). But now after reading these horror stories I am NOT even going to try and just stick to scraping by like I usually do.

As a bit of a side-note, I totally agree with the limiting of trial accounts. WoW does this (I know as I started with a trial account there). When I first started that game my buddy was going to hook me up with some crafting mats but due to it being a trial account I couldn't even trade with another player. I think it would be perfectly reasonable to implement restrictions on trial accounts to stem the growing tide of trial-account-RMTing. It's a trial, you dont need to give someone full access to everything available. Give them a taste to get them to buy the game. They do this and I think the trial account gardening scam that RMTs are apparently using now will disappear faster than a cockroach when you turn the light on.

Edited for spelling, I'm my own spelling and grammar police.

Edited, Jul 6th 2009 6:50pm by MaraficeEye
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#45 Jul 06 2009 at 5:47 PM Rating: Good
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this is ridiculous.

they ban people based on the fact they have multiple gardening mules and they npc the harvest?

Susaninthegarden, I'm sorry to hear this all happened and hope to see you in dynamis real soon.

SE is going after the wrong people and I hope they are able to clear all of you guys after investigating further.

What's happening isn't right.



#46 Jul 06 2009 at 5:53 PM Rating: Decent
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I agree that all that SE has to do to stem RMT activities is to limit what players with temporary accounts can do. In my case, I had no temporary accounts. I've PAID almost 30 bucks a month for this account/mules and have been gardening on them for 3+ years. Why now??? Track down the accounts of people that send the RMT tells... why are they targeting legitimate players who are making gil to fund their ridiculously expensive relic weapons? grr... this makes me so mad.
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#47 Jul 06 2009 at 6:10 PM Rating: Good
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knip, thank you so much for your comments. It is very comforting to know people care.
I like the idea of a poll, not condemning SE, but asking them to look more closely at the bannings and be more careful in the future and pointing out some of the unfair bannings that have been done recently.
Man it just occurred to me that they could conceivably ban pikko for her gardening.
She even encourages people to garden.
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#48 Jul 06 2009 at 6:19 PM Rating: Decent
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Quote:
Track down the accounts of people that send the RMT tells


It occurs to me I haven't seen any RMT tells in a couple of days...

Either they're on vacation for the fourth, or SE did something about them the same time as they banned the gardeners. Anyone else notice a drop-off in tells over the last weekend?
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#49 Jul 06 2009 at 6:31 PM Rating: Good
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To anyone else who gardens in this manner, stop npcing all the greens on the characters that grow them, get nude on your main and send all the greens there. It's a little extra work but you will make more money on a character with higher fame, and this should help with the false positives that your main is an RMT gil-holder account.

This is crunch time for SE customer service, they've announced their next game and I know by the initial designs that they are hoping for their FFXI players to transition over to their new game (see: Character Design and press releases). If this kind of stuff is allowed to go on, no one from this game will want to try their new one. These aren't problems with the game itself, these are problems with the company, so if it's this easy to lose all your progress on FFXI and not be allowed to state your case, why would anyone in their right mind want to start on a new game just to be banned later for some silly program's false positives?
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#50 Jul 06 2009 at 6:41 PM Rating: Decent
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I keep checking back on this topic, I have to say I am really worried now. I have an extra account which is fully equipped with gardening mules and knowing the horror of trying to get yourself unbanned I'm not sure I can risk planting a new harvest.

If your wrongly banned it's the start of a horror story. Calling SE over and over talking to idiots that tell you they can't give you ANY information and that maybe in a week they might... if your lucky unban you but wont tell you either way... and even if you do get it fixed after much messing around they might ban you again a week/month later since its all automated.

How are we supposed to play this game like this, we are paying square all this extra money to garden and we are just paying to scare ourselves every time we use the service we are paying extra for.

It's really easy to stop RMT, they don't pay for accounts to garden because it's not cost effective...they use free trial accounts. There is no reason whatsoever normal players paying for all these extra mules should be caught up in this. It would be nice to get an official response to set our minds at rest but as per usual we won't get that.

Idk how they expect us all to play their next mmorpg the way their customer support is, they have us all addicted on 12 but youre going into 14 with your eyes open to how crappy they are.

Quote:
To anyone else who gardens in this manner, stop npcing all the greens on the characters that grow them, get nude on your main and send all the greens there. It's a little extra work but you will make more money on a character with higher fame, and this should help with the false positives that your main is an RMT gil-holder account.


They will ban your main account too then >_>

Edited, Jul 6th 2009 10:43pm by preludes
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#51 Jul 06 2009 at 6:42 PM Rating: Decent
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Quote:
To anyone else who gardens in this manner, stop npcing all the greens on the characters that grow them, get nude on your main and send all the greens there. It's a little extra work but you will make more money on a character with higher fame, and this should help with the false positives that your main is an RMT gil-holder account.

Probably won't help. All of the platinum leaves garnered from gardening on Miori's mules were sent to another account's main, with high fame, who npc'd them off. She was still banned for it.
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