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Everquest 1 Item Collector SupportFollow

#52 Oct 03 2017 at 4:33 PM Rating: Excellent
It must be an issue with the collector as I logged in 4 toons and they all were fine until I loaded my main and I get the following when backend.exe stops working

Setting up session:
Processing player inventory.

And that's when backend.exe crashes
#53 Oct 03 2017 at 8:34 PM Rating: Excellent
Sacred Explorer Cliffster wrote:
It must be an issue with the collector as I logged in 4 toons and they all were fine until I loaded my main and I get the following when backend.exe stops working

Setting up session:
Processing player inventory.

And that's when backend.exe crashes


Try loading the item collector after you have logged in your 5th toon and then zone. Let me know if backend crashes again.
#54 Oct 08 2017 at 1:23 AM Rating: Excellent
Sorry I read my post again and it didn't come out right. I didn't have 4 toons on at one time, just tested 4 of them one at a time. My main is the only one that crashes.

I have no clue what the issues is with Strumph, does he have too may illusion keyrings, evolving earring aug, too may items?
#55 Oct 08 2017 at 6:01 AM Rating: Excellent
Sacred Explorer Cliffster wrote:
Sorry I read my post again and it didn't come out right. I didn't have 4 toons on at one time, just tested 4 of them one at a time. My main is the only one that crashes.

I have no clue what the issues is with Strumph, does he have too may illusion keyrings, evolving earring aug, too may items?


Try deleting the itemcol3.db file in the same directory as the itemcol.exe and see if it crashes again.
#57 Oct 11 2017 at 1:28 AM Rating: Excellent
Deleted file and crashed when logging Strumph in. Why would only 1 character crash when 10 others won't. If needed I could try a lot more and see if they have issues.
#59 Oct 12 2017 at 1:26 AM Rating: Excellent
Is the crash happening when that one particular toon loads up or only when the toon zones?
#60 Oct 14 2017 at 12:45 AM Rating: Excellent
It doesn't matter he crashes either way, Strumph and only Strumph.
#61 Oct 14 2017 at 2:10 PM Rating: Excellent
Do you have a crash dump file in your item collector folder? Let me know and I'll tell you where to send it.
#62 Oct 15 2017 at 1:47 AM Rating: Excellent
Well there wasn't one in the folder, but did a search there are Windows error reporting files for every time it has crashed. I could send you that if it'd be of any help.

Here is the problem details info from the crash window:
Problem signature:
Problem Event Name: APPCRASH
Application Name: backend.exe
Application Version: 0.0.0.0
Application Timestamp: 59c80a1c
Fault Module Name: backend.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 59c80a1c
Exception Code: c0000005
Exception Offset: 0008a337
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
#63 Oct 15 2017 at 12:07 PM Rating: Excellent
Sacred Explorer Cliffster wrote:
Well there wasn't one in the folder, but did a search there are Windows error reporting files for every time it has crashed. I could send you that if it'd be of any help.

Here is the problem details info from the crash window:
Problem signature:
Problem Event Name: APPCRASH
Application Name: backend.exe
Application Version: 0.0.0.0
Application Timestamp: 59c80a1c
Fault Module Name: backend.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 59c80a1c
Exception Code: c0000005
Exception Offset: 0008a337
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Unfortunately we'll need a crash dump instead. Next time it crashes tell it to debug on the popup and it should put a dump file in the item collector folder.


Edited, Oct 15th 2017 1:08pm by Gidono
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