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Premium Account / No Access to RecipesFollow

#1 Mar 03 2017 at 12:18 AM Rating: Decent
4 posts
I've had a premium account for about a month, cannot see recipes, or vendor list

Edited, Mar 3rd 2017 1:25am by DrakEQ
#2 Mar 03 2017 at 3:14 AM Rating: Excellent
DrakEQ wrote:
I've had a premium account for about a month, cannot see recipes, or vendor list

Edited, Mar 3rd 2017 1:25am by DrakEQ


Forwarded to accounting. They should be able to look into this for you when they get in the office in the morning.
#3 Mar 03 2017 at 3:24 AM Rating: Excellent
Community Relations Manager
ZAM Administrator
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DrakEQ wrote:
I've had a premium account for about a month, cannot see recipes, or vendor list

Edited, Mar 3rd 2017 1:25am by DrakEQ


Hi there.

There isn't a Premium subscription associated with this account. Please email accounts@zam.com with a copy of your payment receipt so I can take a look for you.

Thank you!
#4 Mar 03 2017 at 7:08 PM Rating: Decent
4 posts
Forwarded, thank you. It's odd to me that I have no ads, but can't see premium content.

Edited, Mar 3rd 2017 8:13pm by DrakEQ
#5 Mar 18 2017 at 12:19 PM Rating: Excellent
5 posts
I would like to take a few moments to comment on my experience with Zam's customer service. My issue has been resolved thanks to Stephen's "Sas148" efforts. Apparently I activated premium service on a different account. Stephen was able to delete the duplicate account and restore the premium account with just a few email inquiries. He didn't even need a blood sample... lol. Thnaks Zam for having someone as competent and diligent as Stephen!

GLHF,
Drak
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