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Membership Information Section
Most Changes that you would need to make to your account can be found in the "Membership Information" section. This Section can be found by logging into PlayOnline with your POL ID and password. Once you've logged in, click on "Service And Support". In the "Service And Support" menu, you will need to click on "Membership". Clicking here will open the "Confirm Memebership" Menu. You will need to log in again with your POL ID and password. If your ID and password are typed correctly the "Membership Information" menu will open, and you will be able to make changes to your account.
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Membership Information Menus
PlayOnline
Confirm Service History -This is where you can view your POL service History. Once you click on "Confirm Service History", Update POL password -This section allows you to change your PlayOnline password. You will need to know your current password to acquire a new password in this manner. If you cannot remember your password, you can call PlayOnline for a password reset.
Change mail Address -This section allows a user to change their @pol.com e-mail address. On this screen you are asked to type in three choices in which you would like to have your pol.com email address changed. Once you have typed in the three different e-mail names, click next. The next screen will confirm your address change. If any of your choices is already taken, it will move on to the next choice. You will be asked if you want to change to this mail address. If you are sure you want to change your address, click "Update". You will then be directed to the "Address Change Complete" screen, which shows that all the changes have been completed.
Update Mail Password -This section allows you to change your PlayOnline Mail password. You will need to know your current PlayOnline Mail password to change to a new one. Once you have typed in your old password, and new password twice, click "Next". The next screen will ask again if you want to change your password. Click "Update" if you really want to change your password. The next screen will ask if you want to save your password. Click the box next to "PlayOnline Mail Password" to save your password. When finished, click "Done".
Contents
About Content ID's -"Content IDs are accounts within PlayOnline that are required in order to use game contents and certain PlayOnline services"-PlayOnline Veiwer Ver.1.18.04 A content ID is needed for each character you want to create. You will need to purchase these, which is explained in the "Purchase/Acuire Content ID" section.(Scroll down).
About expanded Services -Expanded services are your expansion packs. Each expansion pack needs to be registered. You can do this easily by first making sure you have the expansion pack that you'd like to register installed. The registration code you will need for this is in the back of your manual. You will not be able to progress within the expansion until you have registered it.
Purchase/Acquire Content ID -This section allows you to purchase content IDs. Once you have clicked on this portion of the menu, a screen will open called "Content Selection". Click on the content in which you need to buy a content ID. If this is your first time doing this, click Final Fantasy XI. You may also buy content IDs for Tetra Master. Your first content ID is 12.95 USD per month. This is the cost to play the game. You will not be charged anything beyond the 12.95 unless you purchase more content IDs. Any content IDs purchased after the first one will be an extra dollar per month per ID. The screen will display the price of the content ID. Click "Next" and you will be directed to the "User Agreement" page, where if you accept you will click "Accept", and if you decide not to buy the ID, you would need to click "Decline".
Cancel Content ID -This section allows you to cancel your content ID. When you cancel a content ID in the middle of the month, it will stay active until the billing cycle is over. To cancel an ID, click on the section and the "Content Selection" screen will open. Click on the content you would like to delete the ID from, and click next. A page will display called "Regarding the cancellation of Content IDs". Once you have read it, click "Next". You may also put a check in the box at the bottom that says "Do not show again". After clicking "Next" the cancellation page will display. Put a check in the box to the left of the ID you would like to cancel. This is done by moving the cursor over the box and clicking once. Once you have done that, click "Next". Once you have done that, your ID will be cancelled. This does not delete your FFXI character. You may reactivate your content ID, and your character will still be in tact.
Reactivate Content ID -This section is for reactivating content IDs that you have cancelled. When you enter the section the "Content Selection" screen will open. You will need to select the content for which you are reactivating the ID. Then click "Next". Then you will need to put a check in the box to the left of the ID you want to reactivate. This is done by moving the cursor over the box and clicking once. Once you have selected the ID you want to reactivate, click "Next". If you are sure you want to reactivate this ID, click "Reactivate" on the next screen. Once this is done, you have reactivated your content ID.
Expanded Services Registration -This is the section where you can register your expansion packs. Information on what this means can be found above in the "About Expanded Services" section. Once you have entered this section of the menu, you will need to select the content in which you are expanding services. Likely, your only option will be Final Fantasy XI. Once you have selected this, press "Next". You will then be asked with expansion packs you would like to register. Click the circle to the left of the name to select it. You can also click the "Confirm Status" button to find out which expansion packs are already registered. Once you have selected your expansion, click "Next". You will now have the ability to progress through the expansion pack in game.
Purchase Optional Services -This section allows you to purchase "other" services, in which there is no need to purchase for normal game play. As of now, you may only purchase two optional services. You may purchase a World Transfer or a Registration Code.
Purchasing a World transfer costs 25.00 USD. This allows you to transfer all your characters on one account from one FFXI world(server) to another FFXI world(server). If this is the service you want, click the box to the left of it, and click "Next". The screen will then show "A note regarding world transfers. Once finished reading, check the box at the bottom and click "Next". Follow the steps to finish your world transfer.
Registration code purchases are a way to purchase a Registration code for an expansion already installed on your machine. Rise of the Zilart is 9.99 USD. Chains of Promathia is 9.99 USD. Treasures of Aht Urhgan is 14.99. You can purchase these by clicking the circle to the left and then click "Next".
Confirm Membership Status This section gives you the ability to review active and inactive content ID's. The first menu is where you decide if you would like to review active or inactive content ID's. Once you have decided which you would like to review, use your cursor to make your selection. Next choose the content you want to review. Once you've made that selection, use your cursor to select Display. The screen will then Display the information your requested.
Payment Method
Update Payment Method This section is used to update your payment method. If you get a new credit card, or need to change credit cards, this is where you would go to do so.
Review Service Fees You may review all service fees in this section. Any time your credit card is billed, it is added here, and you may check it by clicking on the "View Service Details" button next to the month in question.
Options
Reward Code Registration Reward codes can be obtained through purchasing merchandise or through and out of game event. In this section, you may use your reward code to accept your reward. Once you have a reward code, go to this section. Read the terms and conditions, and click the box at the bottom of the page if you agree to them. Then click next. Enter your reward code, and click submit.
Login Verification This section asks you whether you want to put your log on information in every time you want to access your account information. You may choose yes or no.