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They were available in Aion (NA) until 2/26, 2012, then discontinued. They are still available in Aion (Europe).
To claim a Veteran Reward in Aion (Europe):
Your rewards are mailed to you, via the in-game mail system, and usually arrive in seconds. They are sent by Shugo Express, so you can click on the package icon by your minimap and a Shugo courier will appear to deliver your packages! (You can also pick them up at any mailbox, of course.)
The time period is a calendar month, regardless of how many days are in the month, so if you started playing on launch day, 9/22/09, your rewards will be available on the 22nd of each month, thereafter. Each paid subscription month (they don't have to be continuous) will advance your level of rewards available.