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You know - it's not the fact that it was / wasn't their their problem, it's the fact that they didn't want to acknowledge that there was a problem. They stated "We checked our servers, they are running fine. Try again later. Call your ISP it's their problem" From what we can see, obviously, something was not working and for it to cross multiple ISP / Regions / Countries - it's not my ISP. Working on network equipment myself, I know all to well when someone blames you for something that's not your fault, but you don't go blaming everyone else when you don't know what the problem is - esp since the problem seemed to crop up after you just did a major update of your client / server software.
If you want to say SE does not acknowledge there was an issue (they do post announcements that there was an issue that was out of their reach, but I think some people choose to acknowledge issues that favor their opinion, but turn an eye away from the evidence that can proof the otherwise), I checked KDDI's homepage in Japan, I have yet to see they post anything about there is any issue at all. If there is, please show me a pointer.
Customers have rights, but so are business. I think it is unreasonable for consumers to demand a 100% reliable service -- it is simply infeasible to do that. As far as I know, planes still crashes into ocean (sometimes, but you really don't want to be on that plane :3) and your hard disk will still die. It is wrong to ask if a piece of equipment would fail; the correct question when it will fail and how to maintain it so it won't fail at a wrong time.
And I demand R0 T-Shirts :3
