My account got hacked ;;Follow

Damn that guy is really starting to **** me off now. I just noticed he started buying stuff on my main character O.o

1 * reraise earring
1 * gold beastcoin(which in a way makes my suspicion about Fenlo even stronger because he bought gold beastcoins as well)
and a stack of Lightning Crystals(maybe using my character right now to farm gold orcmasks since I got goldsmithing at 58?)

If anyone happens to be on Fenrir some kind of report of what he's doing with my character right now would be nice.

Just called the EU support and since I got an US account they can't access it. Got to wait another 7 hours to get the account thief out of my account ;;

The odds aren't that bad. All you need to do is to visit a FFXI-related website that has an infectious advertisement. Any site that has banner ads for RMT is highly suspect. Hmm.. probably add WoW and LotR to that category as well, since some players play more then one MMO (even if accounts are inactive, they still occasionally check websites and forums regarding that game)

There're computers in Kuwait?

Edit: I R EDIT AFTUR DE FACT.

Edited, Nov 26th 2007 7:50am by lolgaxe

Damn Caldor, LONG TIME no see! I am sorry to see you this way and if there's anything I can do in-game that can help, let me know.

Maybe I'm blind to hackers or whatever but stories like these sometimes make me glad I am on a lolps2.

The name of the one selling my account on EBay would be useful. Might be of some use to the police I reported the crime to.

After your third incorrect password entry, PoL will boot you and tell you that you must wait a while before allowing you to attempt password entry again; I believe it is a 10-15 minute period. I experienced this while I tried to install and register my roommates expansion for them while they were at work because I couldn't read their handwritting and they couldn't answer their phone at work.

I doubt it was brute force, most likely you have a keylogger.

Thank you for the information Ntfc. I guess if I ever get my account back it will be a long time. I already called the customer service but it was useless.
I'll post the whole communication with him so that others know what kind of ******** they got to expect if they ever get into this kind of mess.



You have been connected to ICR Wynbert N.
ICR Wynbert N: Hello, Dennis, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
ICR Wynbert N: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
Dennis Vullriede: My account has been taken over.
Dennis Vullriede: I got kicked out of the game on sunday around 4:30 AM GMT+1
Dennis Vullriede: I kept logging in for about 4 hours but eventually the thief was able to change my password and locked me out completely.
Dennis Vullriede: According to my sources(people from my LS) the account was sold on Ebay.
Dennis Vullriede: Furthermore I've noticed on www.FFXIah.com that a character called Fenlo is obviously selling all of my equipment.
ICR Wynbert N: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information:
ICR Wynbert N: PlayOnline ID
Full Real Name
Birthdate
Complete Mailing Address
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Dennis Vullriede: Playonline ID but removed for security reasons
Dennis Vullriede: Full
Dennis Vullriede: real
Dennis Vullriede: name: Dennis Vullriede
Dennis Vullriede: Birthdate 03/03/1980
Dennis Vullriede: Street information but removed due to security reasons
Dennis Vullriede: Credit Card 1st 4 digits 9999 last 4 digits 9999 (credit card changed for security reasons
Dennis Vullriede: /p
Dennis Vullriede: unfortunately I don't have the registration code I used a few years ago atm
ICR Wynbert N: The address, and the credit card on file does not match the information you have provided. I'm sorry, but I would not be able to assist you with this issue unless we can get that information verified.
Dennis Vullriede: The reason is that they have been changed
Dennis Vullriede: According to EU gamemasters the account was sold to someone in Kuwait as far as I've been informed
Dennis Vullriede: Is it possible to recover the old data before it had been altered recently.
ICR Wynbert N: Unfortunately, no. We can only see current information, and this is what we need verified on the account.
ICR Wynbert N: If you believe that you are the victim of an internet crime, contact your local law enforcement agency. You may also report internet crimes to the FBI. Laws may vary from state to state so you will need to confer with your local law enforcement agency for guidance.
ICR Wynbert N: In about 99% of these cases, accounts are compromised by someone giving their login and password out to a friend, room mate, Linkshell or family member. Please remember to never share your PlayOnline ID or password information.
Dennis Vullriede: I've already informed the police about this matter.
Dennis Vullriede: I never gave my information to someone else and don't know either how he figured them out.
Dennis Vullriede: Can you contact the player using my Character Caldor and ask him? My LS friends told me he already confessed that he bought the account.
ICR Wynbert N: Again, I'm sorry, but we would not be able to assist you with resetting the password for this account unless we can verify the necessary information. Without full verification, we are unable to further assist you with this matter.
ICR Wynbert N: Are there any other issues I can assist you with right now, Dennis?
Dennis Vullriede: I'm not asking to reset the password but get into contact with the player controlling my account right now.
Dennis Vullriede: Can't you check the logs. It should be easy to figure out that 2 different IPs were trying to get into the accounts for a long time.
ICR Wynbert N: I'm sorry, but the only thing the Information Center can do is to reset the password to accounts, and the only way we could do that would be through full verification.
ICR Wynbert N: If you have reported this to the local authorities, then we would need to wait until they come and contact us to release any further information in regards to this matter.
Dennis Vullriede: Can you do a full verification then?
ICR Wynbert N: I already asked you for the information we need, and you could not provide me with the credit card, or the address on the account.
Dennis Vullriede: I provided you with my address and credit card
Dennis Vullriede: I
Dennis Vullriede: I can't provide you with the recently changed information though
Dennis Vullriede: since it wasn't me who changed it
ICR Wynbert N: That's the information we need, the current information on file.
ICR Wynbert N: Again, without this information, I can not assist you any further.
ICR Wynbert N: Are there any other issues I can assist you with right now, Dennis?
Dennis Vullriede: How can I provide you with the credit card information of someone else?
Dennis Vullriede: Can't be true there is a backup of the old informations
ICR Wynbert N: Dennis, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
ICR Wynbert N: Thank you for visiting our PlayOnline Chat line, Dennis! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

I figured out that the registration key I was missing is on my credit card charge information so I got that one now too but don't think this would change anything.

This is a bit off topic but, I was surfing ffxiah.com and found an ad for a RMT site. I snooped around the site and found a link "LVL your chr from 1-75 for $$$" I clicked on the link and it’s just a text box asking for you ID and password. I can't believe people fall for that stuff >.<

Yeah im with reig, i think there lack of co-operation is fkin discgraceful. Basically, were still getting paid for the acc so meh!

Hope it gets sorted soon man

A friend of mine had an account stolen from him nearly the same way it was from you. He proceeded to get his account back by informing SE's Customer Service Rep, that when he hung up, he was going to contact the police and his CC company of the "suspicious" charges on his card to something called Playonline for the past 3 years.

If there was no record of said charges that SE can confirm, then it's something that he, the police, SE, and Visa would have to do some serious talking to sort out the problem of hundreds of dollars being siphoned out of his pockets for something he "obviously" didn't purchase, as they (SE) have no record of it.

Oddly enough... they were able to verify past info after he mentioned that.

It's a course of action you can take. There is no garauntee it'll work... but if SE refuses to accept that the info was JUST changed from something it used to be constant with the past 3 years, and refuses to admit they have that info on hand... then you would have the capability of claiming your CC was used for something innocuous that you just noticed taking $12+ a month for the past three years.

It's not like SE could dispute it... they 'don't have that info.' Besides... you'll get either $432+ or your account back.

Yeah they have that information for sure. But I guess as long as the new account owner pays the fees they don't care. Fenlo is currently selling Angel Skins. Guess he's farming them with my thief now to make more money for RMT ;;

I've sent an E-Mail to ebay.com now to check if my account was actually sold or if the one who stole it is just telling that he bought it and is actually using it to make more money to RMT.

I got the suspicion he just added that Fenlo character on my account. If anyone can confirm this or can confirm they are using different accounts due to being logged on at the same time lemme know. Every bit of information I can get will help.