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My account got hacked ;;Follow
It's hard to believe that someone would sell an account without having it on them. If you would've changed your password the night before (if no keyloggers were on your pc) and they couldn't give the ebay buyer your character. The person selling your char would have gotten in trouble. So I highly doubt they bought it on ebay.
swish wrote:
CaldorDarkKnight wrote:
ICR Wynbert N: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information:
ICR Wynbert N: PlayOnline ID
Full Real Name
Birthdate
Complete Mailing Address
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Dennis Vullriede: Playonline ID but removed for security reasons
Dennis Vullriede: Full
Dennis Vullriede: real
Dennis Vullriede: name: Dennis Vullriede
Dennis Vullriede: Birthdate 03/03/1980
Dennis Vullriede: Street information but removed due to security reasons
Dennis Vullriede: Credit Card 1st 4 digits 9999 last 4 digits 9999 (credit card changed for security reasons
Dennis Vullriede: /p
Dennis Vullriede: unfortunately I don't have the registration code I used a few years ago atm
ICR Wynbert N: The address, and the credit card on file does not match the information you have provided. I'm sorry, but I would not be able to assist you with this issue unless we can get that information verified.
Dennis Vullriede: The reason is that they have been changed
Dennis Vullriede: According to EU gamemasters the account was sold to someone in Kuwait as far as I've been informed
Dennis Vullriede: Is it possible to recover the old data before it had been altered recently.
ICR Wynbert N: Unfortunately, no. We can only see current information, and this is what we need verified on the account.
ICR Wynbert N: If you believe that you are the victim of an internet crime, contact your local law enforcement agency. You may also report internet crimes to the FBI. Laws may vary from state to state so you will need to confer with your local law enforcement agency for guidance.
ICR Wynbert N: PlayOnline ID
Full Real Name
Birthdate
Complete Mailing Address
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Dennis Vullriede: Playonline ID but removed for security reasons
Dennis Vullriede: Full
Dennis Vullriede: real
Dennis Vullriede: name: Dennis Vullriede
Dennis Vullriede: Birthdate 03/03/1980
Dennis Vullriede: Street information but removed due to security reasons
Dennis Vullriede: Credit Card 1st 4 digits 9999 last 4 digits 9999 (credit card changed for security reasons
Dennis Vullriede: /p
Dennis Vullriede: unfortunately I don't have the registration code I used a few years ago atm
ICR Wynbert N: The address, and the credit card on file does not match the information you have provided. I'm sorry, but I would not be able to assist you with this issue unless we can get that information verified.
Dennis Vullriede: The reason is that they have been changed
Dennis Vullriede: According to EU gamemasters the account was sold to someone in Kuwait as far as I've been informed
Dennis Vullriede: Is it possible to recover the old data before it had been altered recently.
ICR Wynbert N: Unfortunately, no. We can only see current information, and this is what we need verified on the account.
ICR Wynbert N: If you believe that you are the victim of an internet crime, contact your local law enforcement agency. You may also report internet crimes to the FBI. Laws may vary from state to state so you will need to confer with your local law enforcement agency for guidance.
A friend of mine had an account stolen from him nearly the same way it was from you. He proceeded to get his account back by informing SE's Customer Service Rep, that when he hung up, he was going to contact the police and his CC company of the "suspicious" charges on his card to something called Playonline for the past 3 years.
If there was no record of said charges that SE can confirm, then it's something that he, the police, SE, and Visa would have to do some serious talking to sort out the problem of hundreds of dollars being siphoned out of his pockets for something he "obviously" didn't purchase, as they (SE) have no record of it.
Oddly enough... they were able to verify past info after he mentioned that.
It's a course of action you can take. There is no garauntee it'll work... but if SE refuses to accept that the info was JUST changed from something it used to be constant with the past 3 years, and refuses to admit they have that info on hand... then you would have the capability of claiming your CC was used for something innocuous that you just noticed taking $12+ a month for the past three years.
It's not like SE could dispute it... they 'don't have that info.' Besides... you'll get either $432+ or your account back.
I tried that just now using the chat system since I can't afford using my telephone(living in Europe and I'd have to call the US customer service)
At 1st attempted to provide another way to show they I'm telling the truth. I offered to sent one of my Visa Card accounts which contained all the information that was true before they changed everything. But the one on the other side evaded every attempt to find a solution. Eventually I gave up and requested a refund and he just closed the connection.
Funny thing about this was that the one who I chated with earlier was my customer service agent again. Is it just me or does SE only have 1 person taking care of the whole customer service?
WTH is the point of offering a customer support service if they don't support the customer at all? ;;
Edited, Nov 26th 2007 8:47pm by CaldorDarkKnight
Scholar
29 posts
Just thought I would chime in here as well. I am yet another victim of this type of crime. Again, no 3rd party tools except the standard windower with no additional plugins. My problem was a bit worse... I was on vacation for a week, and the account was stolen during that time. When I got back, I found my character had been moved to a different server($25 fee) and got banned for using 3rd party cheat tools. Once i finally got control of my character again (about 4 days becuase of the ban) My character was missing 4 stacks of beastman seals and a few items. Not the worse that could happen, but not great either.
SE refused to accept that they are at fault here, as I gave my password to noone and take great care in securing my computer. I can't get my items back, nor will they let me change servers back to my original server (90 day wait period). I am currently in line for accounts to be researched and the beginning of the line starts with requests from mid september.
I reported to my CC company about the $25 charge that will soon appear, and told them I didn't authorize it.
I'm writing a nice letter to SE describing how terrible their customer service is, I suggest you do the same.
Anyways, felt like sharing my experiences, good luck with your battle.
SE refused to accept that they are at fault here, as I gave my password to noone and take great care in securing my computer. I can't get my items back, nor will they let me change servers back to my original server (90 day wait period). I am currently in line for accounts to be researched and the beginning of the line starts with requests from mid september.
I reported to my CC company about the $25 charge that will soon appear, and told them I didn't authorize it.
I'm writing a nice letter to SE describing how terrible their customer service is, I suggest you do the same.
Anyways, felt like sharing my experiences, good luck with your battle.
5 posts
lol yeah when everyone kept having conecction problems they blamed everyone ISP's and NOT them, their customer services dont exactly give them a good rep if they dont give you it back i'll phone em :-p (when i've done my early shift) morons....
hope you gewt it sorted ASAP any helps you need when you get back im with rei and nt :-)
hope you gewt it sorted ASAP any helps you need when you get back im with rei and nt :-)
Scholar
37 posts
Caldor has been logged in for i dunno possibly 12hrs now at kuftal tunnel fishing camp, he wont answer anyones /tells..
Ive been searching to see if i can catch fenlo online to see his activities, i know seeing them together will do nothing but at least it will confirm your suspisions of what these ******* are up too.
I have all the conversations with your char and gm saved if you want a copy either get in touch via our ls website or ask anyone you know on game (gundu etc?) to get in touch, anyway i can help let me know
nt
Ive been searching to see if i can catch fenlo online to see his activities, i know seeing them together will do nothing but at least it will confirm your suspisions of what these ******* are up too.
I have all the conversations with your char and gm saved if you want a copy either get in touch via our ls website or ask anyone you know on game (gundu etc?) to get in touch, anyway i can help let me know
nt
2 posts
Hey i just heard a bout all this from ntfc after cheaking the name caldor on ffah
and i got the link to here, i was in kuftal for several hours farming the skin
and that fake you was right there, the whole danm time, ugh, it just makes me sick, i feel for you man, i really hope you get it worked out, and they fall for there crime, and SE for that BS! btw this is his exact eqiupment right now
Thf knife, heart snacher, composite rod, fly lure, walahra turban, spike necklace, suppanomimi,
anti venom earing, rajas ring, garrulous ring, war gloves, boxers mantle, warwolf belt, dragon legs feet, pahluwan khazagand
and i got the link to here, i was in kuftal for several hours farming the skin
and that fake you was right there, the whole danm time, ugh, it just makes me sick, i feel for you man, i really hope you get it worked out, and they fall for there crime, and SE for that BS! btw this is his exact eqiupment right now
Thf knife, heart snacher, composite rod, fly lure, walahra turban, spike necklace, suppanomimi,
anti venom earing, rajas ring, garrulous ring, war gloves, boxers mantle, warwolf belt, dragon legs feet, pahluwan khazagand
seriously that whole business of needing the current cc information has to be the most evil catch-22's there are.
obviously if your account was stolen then there is no way you can give them the current cc information.
SE really needs to let go of that and figure out a better way to verify a person's identity.
is it really that hard to find something else for verification?
obviously if your account was stolen then there is no way you can give them the current cc information.
SE really needs to let go of that and figure out a better way to verify a person's identity.
is it really that hard to find something else for verification?
knips wrote:
seriously that whole business of needing the current cc information has to be the most evil catch-22's there are.
obviously if your account was stolen then there is no way you can give them the current cc information.
SE really needs to let go of that and figure out a better way to verify a person's identity.
is it really that hard to find something else for verification?
obviously if your account was stolen then there is no way you can give them the current cc information.
SE really needs to let go of that and figure out a better way to verify a person's identity.
is it really that hard to find something else for verification?
It's kinda stupid they can't even check whose credit card has been charged for the last 5 years to pay the fees and that it was exactly the information I gave them regarding street, credit card number and so on. And how the hell can I not be the owner if I know the registration code? Therefore I'm currently considering to make another report to the police against SE not acting to an obvious crime and helding them responsible for the additional dmg my character data has already sustained so far because they kept the account open and didn't suspend it so that the thief had to reactivate it which he couldn't have done.
Simple solution: make the user verify existing information to change it to something else. 
I mainly speak on the billing info (CC numbers), but I guess the address is already displayed. Security questions also come to mind.
I know, cheaters deserve what they get, and the ignorant learn a hard lesson, but come on. This is getting ridiculous.
Edited, Nov 27th 2007 6:38am by Dandruffshampoo
I mainly speak on the billing info (CC numbers), but I guess the address is already displayed. Security questions also come to mind. I know, cheaters deserve what they get, and the ignorant learn a hard lesson, but come on. This is getting ridiculous.
Edited, Nov 27th 2007 6:38am by Dandruffshampoo
So Caldor has been fishing in kuftal tunnel for hours and, according to FFXIah, Fenlo just recently sold an angel skin (which is what can be fished up in kuftal if anyone doesn't know). There definately seems to be a link I don't think it could be coincidence anymore.
I'm sorry this is happening to you. I don't understand how this is happening to so many people but it scares me knowing someone can and will do that even if you do nothing that should provoke it and SE won't do anything to stop it.
I'm sorry this is happening to you. I don't understand how this is happening to so many people but it scares me knowing someone can and will do that even if you do nothing that should provoke it and SE won't do anything to stop it.
#62TirithRR,
Posted: Nov 27 2007 at 4:26 AM, Rating: Sub-Default, (Expand Post) Well, I know how it's happening (Though, I dunno that "so many people" is a good description of how many, more like "these few people").
#63REDACTED,
Posted: Nov 27 2007 at 4:48 AM, Rating: Sub-Default, (Expand Post) Lots of low level posters backing up this person, I'm a little sceptical about it. Either you are just plain lying about it to stir up some trouble or you did something to compromise yourself.
Runespider wrote:
Lots of low level posters backing up this person, I'm a little sceptical about it. Either you are just plain lying about it to stir up some trouble or you did something to compromise yourself.
wtf
the low level posters are all people from the same ls as caldor, as am i
they don't post much on here obviously, but because they don't this makes him a liar? O_o
sorry to hear about this cal, i don't really know what else to say XD
Runespider wrote:
Lots of low level posters backing up this person, I'm a little sceptical about it. Either you are just plain lying about it to stir up some trouble or you did something to compromise yourself.
Afraid not. The people who are posting in support are actual LS members of caldor who dont use this forum.
They had no idea about this until I linked the topic from our LS blog.
Let em show some support for the guy, not everyone who posts on here is a troll, sock or liar.
Edit: I dont know who theis Kel person is who decided to make a new thread though. thats just embarrassing if its one of us :/
Edited, Nov 27th 2007 8:48am by OneFromSilverLight
I show Support!
bra
but seriously ima question SE on their security....
bra
but seriously ima question SE on their security....
OneFromSilverLight wrote:
Let em show some support for the guy, not everyone who posts on here is a troll, sock or liar.
George Carlin wrote:
I think it’s the duty of the comedian to find out where the line is drawn and cross it deliberately.
Shoiko wrote:
bra
DOOD!
lolgaxe wrote:
You really can't blame the cynicism either, what with all the "I only let one person have all my account information/I only downloaded so and so program and now my account has been hacked and I have no idea how and am completely innocent" threads that pop up almost weekly.
You know what you are 100% correct. I always see these threads and sit back and think "How long til he admits giving his best friends cousins girlfriend his accnt info."
Its very easy to be cynical, and even as a sackholder of the LS, I... wasnt 100% convinnced about Caldor's story. I admit it, I also discussde the fact with my LS.
I dont know how you get a nasty piece of targetted malware if their were no shenanigans on your part. But, as its somone I know of, and who was just swearing blindly how evil he felt TParty was just a week previous, I give the benefit of the doubt.
I have no problem with informed and intelligent cynicism, as displayed by posters such as yourself. Infact I encourage it.
Edited, Nov 27th 2007 9:52am by OneFromSilverLight
5 posts
wtf man im from the same ls as caldor and i only have a low level rating as i rarely ever use the site and only looked on it because as Reig said he put up a post on our ls blog and im sorry but you've oviously never had this happen to you / a friend before and i dont see what "the low posting count" has to do with anything.....
<3's for caldor hope u get it back asap
tegie + danteg
<3's for caldor hope u get it back asap
tegie + danteg
For the OP.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your account and are trying to steal it back then just die.
Edited, Nov 27th 2007 11:19am by Bladestriker
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your account and are trying to steal it back then just die.
Edited, Nov 27th 2007 11:19am by Bladestriker
Quote:
I have no problem with informed and intelligent cynicism, as displayed by posters such as yourself. Infact I encourage it.
Is that the first time someone has called lolgaxe intelligent?
Can't sleep, clown will eat me.
TirithRR the Mundane wrote:
Quote:
I have no problem with informed and intelligent cynicism, as displayed by posters such as yourself. Infact I encourage it.
Is that the first time someone has called lolgaxe intelligent?
George Carlin wrote:
I think it’s the duty of the comedian to find out where the line is drawn and cross it deliberately.
Bladestriker wrote:
For the OP.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your accound and are trying to steal it back then just die.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your accound and are trying to steal it back then just die.
Yeah. I guess I'll do that tomorrow. Won't be able today since my bank institute already closed(living in Germany using an US account).
I contacted the EU support earlier and asked them if they could maybe have a talk with the US support but they told me they can't do anything to help me out and that I should just keep trying contacting the US support and hopefully get connected to someone else than the guy I had in the chat yesterday ;;
To everyone who is supporting me from inside the game:
Have any of the GMs who you talked to have made any progress on resolving the matter? Hope they aren't just telling they are looking into the matter but actually doing nothing.
CaldorDarkKnight wrote:
Bladestriker wrote:
For the OP.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your accound and are trying to steal it back then just die.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your accound and are trying to steal it back then just die.
Yeah. I guess I'll do that tomorrow. Won't be able today since my bank institute already closed(living in Germany using an US account).
I contacted the EU support earlier and asked them if they could maybe have a talk with the US support but they told me they can't do anything to help me out and that I should just keep trying contacting the US support and hopefully get connected to someone else than the guy I had in the chat yesterday ;;
To everyone who is supporting me from inside the game:
Have any of the GMs who you talked to have made any progress on resolving the matter? Hope they aren't just telling they are looking into the matter but actually doing nothing.
On a positive note I hear that if you do a chargeback like I suggest they will lock the account until All disputed charges are cleared!
I actually believe the OP, but I have some doubts...
Something similar to this happened to a friend of mine on Asura. When I was quitting, I gave him everything I had (approx. 2.5 million in assets). 1 week later, his account was "hacked" and he was pissed. Tried calling SE and everything, but they didn't do anything. Then I remembered that like half a year before the incident, he had signed up for one of those sites which lvl your character for u. I'm guess they kept his information for future use, or someone hacked their website and got the information.
Now I want to come back, but the guy I gave everything to gave up when his accoutn got hacked... I guess I have to start all over... :(
Something similar to this happened to a friend of mine on Asura. When I was quitting, I gave him everything I had (approx. 2.5 million in assets). 1 week later, his account was "hacked" and he was pissed. Tried calling SE and everything, but they didn't do anything. Then I remembered that like half a year before the incident, he had signed up for one of those sites which lvl your character for u. I'm guess they kept his information for future use, or someone hacked their website and got the information.
Now I want to come back, but the guy I gave everything to gave up when his accoutn got hacked... I guess I have to start all over... :(
Bladestriker wrote:
CaldorDarkKnight wrote:
Bladestriker wrote:
For the OP.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your accound and are trying to steal it back then just die.
From anecdotal evidence it seems that one of the only ways to get SE's attention in these matters is to contact your credit card company and dispute every FFXI related charge since, obviously, if this is not your account, but instead is the property of someone in Kuwait, they have been billing you frauduently! Dispute every single charge for the maximum time period allowed by the issuer of your CC.
On the other hand if you gave out your info or sold your accound and are trying to steal it back then just die.
Yeah. I guess I'll do that tomorrow. Won't be able today since my bank institute already closed(living in Germany using an US account).
I contacted the EU support earlier and asked them if they could maybe have a talk with the US support but they told me they can't do anything to help me out and that I should just keep trying contacting the US support and hopefully get connected to someone else than the guy I had in the chat yesterday ;;
To everyone who is supporting me from inside the game:
Have any of the GMs who you talked to have made any progress on resolving the matter? Hope they aren't just telling they are looking into the matter but actually doing nothing.
On a positive note I hear that if you do a chargeback like I suggest they will lock the account until All disputed charges are cleared!
Sounds good. I tried to lock down the account by using the wrong password several times but that was only a temporary lock for like 5 min. If I don't find a solution tonight talking to the US support once more I'll take those steps you suggested and dispute every charge possible.
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