Any compromised accounts returned yet?Follow

That's the thing...everything is logged...everything as the STF said and they're the ones who go through EVERY log..so people wouldn't be able to just say that and expect to get away with it ;)

Especially if it was recent (past few months recent)..it will still be there.

Edited, Jan 15th 2008 11:54am by Jennestia

I was specifically told that my my account would be returned to me "AS IS" that it would be left exactly how it is. Without anything being returned or account roll backs.

So according to the people who saw my account in rollandberry field my:

Osode
8 HQ staves
Tatami Shield
Ugly Pendant
SH +1
Hauby +1
Byrnie +1
Arhats gi +1
Serket Ring
Flame Rings
Snow Rings
Serveral +1 cursed items

and much much more gear not to mention about 36 million gil is all gone.

But for me - I don't care I really just want my char back - crafts, quests and jobs is what's important to me. I can always get new gear.

This is almost exactly what happened to me but I used a lawyer, ebay, paypal, yahoo and NY state police to get my account back. It was quite the experience and I took my account retrieval more seriously than I probably should have but I expended the effort and money to get it back out of principle more than practicality.

All your credibility went out the window after reading this. Sorry, I lol'd...some friend you have.

Or perhaps what you meant to say was:

Update:

I just received an email from SE and it reads as follows:


Dear valued customer,

We understand that you have contacted us previously regarding an account you feel may have been compromised. Based on that information, we have taken action to ensure that no one will be able to access that account at this time. We will be contacting you at a later date with additional specific information in order to assist us with the continuing investigation regarding that account. We understand your desire to begin playing the game immediately, however we ask that you please be patient with us as we are working to ensure our policies will be useful in all aspects regarding this concern. If during this time you are able to produce additional information that you may feel will assist you in verifying the account in full per our normal account verification policies please do not hesitate to contact us again. Below is the information that we will need to verify completely with any representative you may contact. At this time, only the information below will allow a representative to provide additional details, or make changes to the account.

The full name on the account
The correct date of birth
The complete mailing address
The PlayOnline registration code
The first and last 4 digits of the current credit card

We do apologize for the inconvenience this may have caused, however we are working hard to ensure the account is returned to the proper user. Please be patient while this investigation is underway.

Note: Please do not reply to this email. Any replies received will not be answered. In the event you need to contact us, please contact us by phone or through our live chat support.

Thanks,
=================================
PlayOnline Information Center

For the latest news, help and support:
1. PlayOnline Viewer main menu -> \"Information\"
2. FINAL FANTASY XI main menu -> \"Help Desk\"
3. Official web site: http://www.playonline.com/
For installation and billing support issues, please call (858) 790-7529.





My account password has indeed been changed so they did lock out the account. Not that they needed to do that since it was already banned due to the dirty credit card that was registered with my account while it was under RMT control.

I am glad to see any news from SE though I would much rather it was about getting my account back :).


Anyways - I will keep yall updated.

You do know being frozen can mean A LOT of things...right?

I posted a bit earlier in the thread about my friend being told by SE that good things come to those who wait.

Well he called SE again today and they told him they are working to verify these accounts. They also told him that they are waiting for some sort of notification from Japan about which direction to take their account verification process. (I am not sure what that means, but I have worked a phone job it the past so I know how difficult it can be to come up with the right words on the spot.)

This time they finally gave him a time-frame on how long it would take to complete the process. He was told, "We are working as quickly as possible and it could take anywhere from 1 week to several months for you to re-gain access to your account. Please be patient."

I hope it won't take months. I feel really bad for everyone who has lost their accounts. >.<

I sent in a complaint and gave them that info then a few days later I got this email from SE.

Ideally, yeah. I mean, blindly restoring someone's account probably shouldn't be done under the premise of pseudo-duping (aka, give your **** to a friend then cry wolf), but a little research with investigative tools that should be in place (logs of both log-ins and in-game activities like trades, deliveries, etc.) and routine character database back-ups (thinking daily at the proverbial JP midnight, but once a week during Conquest tally is probably more likely) would be more than enough to keep people safe and satisfied in conjunction with additional password security options (What's your pet's name? First school? etc.).

Assuming they built the game intelligently from the background perspective, character restorations and their related investigations would be a one to three person job, just mainly due to possible volume of restores needed in a time of outbreak.

I am not suggesting this at all. I am assuming that there protocols in place in other games to prevent duplication of money and items. I agree that abuse could get out of hang quickly without the proper research and protocols.

So long as SE can pull up IP logs, transaction logs (The STF say they can pull up any character transactions from months back they claim.) and put that against the 'normal' (normal login, normal CC info etc etc.) then SE can have valid ways of proving that someone isnt crying wolf. RMT leave telltale signs and they log in mostly from half-way across the world. (Yes, NA and EU RMT exist, but its concentrated in SE asia.)

They also use VISA giftcards and other gibberish information for accounts so when you have such a large samplepool of information you can validate alot more on SEs side than you can on our side (we can do some logical FFXIAH research but SE can do so much more.)

The STF once said:

There is no escape from us if individuals are involved in illegal activity due to extensive logs.

Id like to see them back that up regarding this case as well. Isnt the monthly STF report supposed to be today?

Edited, Jan 23rd 2008 5:06pm by SparthosofLakshmi

Which is only reason why resetting password back sucks. If you reset it they cannot help you if you are stripped. But if you wait 10 years for them to actually do an investigation they SHOULD restore your account to a certain point. Which I am STILL waitin on SE to hurry the F*** up.

sadly just lost my account this morning, found that keylogger this afternoon and got rid of it. But from the sounds of it I wont be playing for a long time ; ;