Any compromised accounts returned yet?Follow

-.- so they send us an e-mail, making us think they are actually looking into it, an then they tell you this.. I didn't call since I got that e-mail on Thursday last week. I really don't see how they can say "It's not logical.." the whole way they have handled this situation top to bottom is illogical. I'm not sure how many accounts have been banned like ours have, but in my opinion it's nothing but logical to provide service for your customers when it's a lack of their preventive measures that could have stopped this whole thing (I don't need to be lectured about how the one time I logged onto a PC is was keylogged, thus making it my fault)

Logical. Logical would be to return these accounts as quick as they can because accounts = money. Again maybe it's just me and the OP but I doubt it, maybe I'm the only one who really didn't do what they accused me of (rmt) but I doubt that too. Logical is customer service, logical is doing what's right because it's not that hard really. The only logical reason not to give these accounts back is for fear of releasing rmt back into the system, I'm not a rmt so there is no risk. I won't go into the millions of reason why it's ridiculously obvious I'm not a rmt, but it is.

Logic, that went out the window 3 months ago when they banned me to begin with, if this was happening why didn't they stop it, or at least look into it when i called the customer service the day I was hacked and was told "We don't deal with anything in game." Illogical, irresponsible, and with a total disregard for it's customers much more accurately describes the way SE is dealing with this. Sad..

At this point I'm not sure I even want to come back. Realistically SE doesn't deserve a dime of my money. But it's like being accused of a crime I didn't commit, I'm right so I want things to be set straight.

Yeah I totally get where you're coming from. This was my first character and I can't imagine starting over, even once. I made some friends along the way and if I do decide, assuming I get my account back, to keep playing they are no doubt the reason why.

I personally can't see why they would even keep up the charade if they had no intention of returning the accounts. It's been a long time and any effort, as minimal as it may be, costs them time and money. I was told they will investigate and if they find it wasn't me in control of my account at the time whatever it was happened, I'll get it back. Unless they are totally inept at what they do, when they finally do get around to looking at it I'm sure it will be pretty obvious. And as far as the e-mail I received, I'm probably totally off here, but again why put forth any effort at all if they didn't plan on at least looking into it.

Maybe I'm giving them too much credit, but I assumed the e-mail meant there's a good chance they will be looking into it soon. The information they asked for (time, zone I was in etc.) had already been given to them, so if they don't plan on using it am I just to expect another one of these e-mails? Doesn't make sense to me, although not much of this does. I'll give them a week and call again.

Possibly they are done with your account investigation?

Just got off the phone, my account has been returned {/joy}. Hang in there man seems that e-mail they sent last week means they are indeed looking into it, and what Richard told you is pretty much useless info. If you didn't do anything wrong then you should be fine, no worries. Took them forever, but at least they got it right. I'm pullin for ya, hope everything works out cause this has been pretty horrible. Good luck.

Gratz YouPickMyName on getting back your account! Hope this wasn't just an accident on SE side and more accounts will be returned soon. Looking forward to an email like that in my own account but nothing so far. Oh well. Been waiting since the end of December. I guess a few days more or less don't really matter anymore.

Cool I will look for you tonight. I will be leveling BST. Blitzing to 75 so I can lot Osode in a few weeks. My new characters name is Tigrumi. I will flist you when I get on.

Find some of the shareholders addresses >.>

...

I was really hoping, seeing as how I got mine back, that you guys would have gotten yours back. Not sure why it's taking them so long, but I do know they are doing something, so just hang in there :( I narrowed it down to a pretty small time frame so maybe that's why it didn't take as long for mine. I can't see it taking more than another week or two, so don't want to get your hopes up but I would expect something in the not so distant future.

Keep callin' like ya do and bugging them. They will give it back eventually. Good luck guys!

Still on hold for my boyfriend's account. SE collected some information from him after he was sent an email stating his character was banned and required further investigation.

It's been about three weeks now and no word from them.

O.o one week to several months to have compromised accounts returned?! That's utterly ridiculous - FFXI was not the only MMO hit by the influx of keyloggers on gaming sites; yet FFXI is the only MMO to claim it will take months to have accounts returned.

A guildmate in WoW had his account compromised via keylogger - one night he logs, minutes later returns online; yet refuses to respond to any tells. An officer in guild happens to be at guild bank noticing the compromised character withdrawing large amounts of items and gold - immediately removes bank access to this character. The next day the actual owner checks his email to see a notification from Blizzard indicating that his account password had been changed, he calls Blizzard to inform them he did not change his password - they verify his contact details and previous password, then reset password to something new of his choosing. After this, he logs in to find the majority of his gold and items gone - places an in-game GM call to report the issue.

At this point Blizzard began their character restoration process - he was asked to provide approximate details of his characters items/gold. Within a few hours of this, his account was temporarily disabled while Blizzard went through their logs. Once they had confirmed the account was compromised and followed the trail of items/gold his account was restored, however, it was necessary to fax photo ID as one final proof of identification before his account was once again activated.

Time to complete - six days, and yes this was over a weekend.

Simply unbelievable that SE is so utterly unprepared and incompetent when it comes to issues of account security. Hiding behind a blanket statement that all account related issues are the responsibility of the account holder only goes so far until the bulk of your customer base lose confidence in a company entirely. Many of these accounts were reported compromised Oct-Dec of last year ... ~7 months for some, and still they are being told to wait an addition few months. Just how many of these people does SE think will really return at this point, knowing full well should their account magically be returned, all gil/items will be lost, and there's an extremely high probability that their account will once again be banned with random nondescript reason x.

Much rather invest my time and monthly fee's into a competent company.

Had two accounts, got one back - others been in a loophole for 5months now.

I got hacked December 6th and I have gone through all the steps and call every week. I'm still stuck waiting.

What really pisses me off is that I paid $30 dollars for the expansion and I didn't even get to play a week. If I don't get my account returned, I would have to repurchase everything to keep playing.

Every week when I call I love asking: What amount of time do you believe is an unacceptable amount to wait for a returned account?

Some refuse to answer this question. I know when my 4 month reaches the 6 month mark, the "all you can do is wait" line will still be given even though it sounds absurd.

Every week I also ask to speak with a manager, and each time they check, but he is always busy.

Im guessing that Im one of the lucky ones then. I got hacked in the middle of March and called and sent the notary form and everything as soon as I could and I got my account back on April 9th. I was in the middle of a move so I wasnt able to actually log in until a few days ago though. When I got back on of course I changed the password to something long and confusing and I went to change all the member info also cause I had a new address. The hacker changed all of that info though to some address in Reno they didnt put their name instead they just switched my first and last name around. Luckily they didnt even take alot of my stuff from my characters maybe 500k at the most. I dont get why I got my account back faster than the people who got theirs taken so long ago though.