Any compromised accounts returned yet?Follow

That's very odd. SE seems to have been very good about transferring people back to their home world for free. But it also seems people are getting hit with other fees I assume because the account thieves use bad credit cards and SE charges all current fees when a valid card is used. Something they need to fix.

Well I'm waiting for a rep on the web chat help, and got a rather disturbing message: "If you are receiving a LM-17 error please refer to out "Accounts Banned" announcement at www.playonline.com we're sorry but any action taking against your account in regards to this announcement will not be reversed"

So either I've been lied to since day one or this is bs.. oh and the "taking" typo was theirs not mine.

The appeals process for being banned due to RMT is almost silly, they cant notice sudden IP changes within the timeframe that the suspected RMT activity happened? Even if the RMT are using proxies, SE on their end will still notice a change in login address outside of a normal set of circumstances. The STF says they have login info on every character account that logs in, why not use it to figure out things?

If you filled about a notarized form declaring you were hacked then SE could go after you for perjury if you lied about the world-shift, the amount of time it'd take to get a 'free' world transfer even if you played the system would be rediculous. People are on like week 4 of waiting for responses, thats hardly 'speedy service'.

Do you have any clue what you're talking about, the message was more for the OP than someone stumbling upon a forum while bored and responding to things. I have been told since day one that they will investigate, and if they find w/e RMT action took place while I was hacked, I would get my account returned. So if this message is saying banned accounts will stay banned then yeah I was lied to. Find another thread to ***** on, or go work for SE cause if you don't have a problem with the way they are banning legit accounts then there is something wrong.. I've never even used windower I play on 360, besides one time logging onto a PC, and this is what that got me.

So really I don't care if you want to believe what I say is true, being someone who obviously didn't get screwed over like this you really have no clue. On top of this I don't get why you are so dead set against SE doing whats right for it's customers. They ban rmt because they affect gameplay for legit players. I don't see how you can affect anyone more than getting them banned on a legit account. So if this continues it is far worse than what the rmt hackers are doing, items can be replaced, the time I've spent and the people I've become friends with cannot.

My god man this is exactly what I'm saying. I said nothing about understanding anything about you, only that you have no clue what you are talking about in this particular situation. I understand full well I was banned for RMT activity not because I was hacked.

The point is I was told they will investigate and if they found the action causing me to get banned was done while I was hacked, my account would be released. Now do you see that this message differs from what I was told? Again I'm not posting this for some know it all to put in his 2 cents cause like I said, and again I'll make it more clear, if you were not hacked and then banned as a result, or something very similar, and gone through the weeks of bs run around they have given people like me and the OP then really, you don't know.

It is not hard for them to find out exactly what happened, therefor it's not hard for them to do the correct thing. So take your "thats the way the cookie crumbles attitude" and go post somewhere else, as you are of no help to anyone here.

Haha no worries. I get on this forum to share info about whats going on with this situation with you and others who are dealing with the same problem. I try and stick to making worthwhile comments. Although I do occasionally ***** about this situation, my apologies.

It's Tuesday again!

No word from SE so I made my standard Tuesday call. I spoke with Richard again. I think he is either a manager or a team lead. He is usually a little more informed than other people in the office though he did fail to correctly file my account recovery form when I first started this process. Anyways..

He pretty much reiterated what I have been hearing up until this point. That my account was still being investigated and that I really should be seeing an email from them "soon" but could not promise any deadline.

I asked him, as I ask everytime, if there was anything else I could do to speed up the process and he stated there wasnt. Told me there was light at the end of the tunnel and good things happen to those who wait.

He is a little nicer than most of the reps so that's good.

I also asked him if calling back was a good or bad thing and he said it was good. That I should continue to check on the status of my account. Probably keeping them employed :).


That's this weeks installment of my account recovery progress.


PEACE!



Edited, Feb 26th 2008 2:21pm by CyrUrgit

I saw your post on BG - congratz on getting your account back. Hopfully a whole bunch more people get their's back soon too.

WB to FFXI :)

Huh I think my thread got a rate troll or - a lot of people who had "good" posts are now at default. Ima rate you all back up.

EDIT: there I corrected some of the damage :)

Edited, Feb 27th 2008 3:44pm by CyrUrgit

Still waiting here, it's been over a month and a half and the SE rep said it could take another month >.< So anyone else have any better luck?

Ls member got their account stolen about a week ago, she got her account frozen in time. She also got it back early today.

Same thing here pretty much, said it's being investigated. The person I talked to little over a week ago said it should take ~2 weeks, but they really don't know. It would be nice to see at least one post of someone who had one of these banned accounts returned. The fact that I haven't seen one yet bothers me. Good luck peoples, see you next week.