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Expansions, Updates, SOMETHING?!Follow

#127 Feb 25 2009 at 8:28 AM Rating: Excellent
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Got rumor from JP site, that the updates will come with the paid scenario update which will be on April.

So we only will get our update on April this year. which cut the update into 2 times per year.. this year.
#128 Feb 25 2009 at 8:39 AM Rating: Excellent
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It's not about going through all the storyline, or getting the best armor, or defeating the toughest monsters. What irritates the community is the fact that there are bright, glaring, christmas-light-decoration-landslide-on-neighbors-yard problems that have been around since god knows how long, and other companies would of fixed it in patches when the problem presents itself, through SE rather acts like they just "oh, we never noticed that before" (cough SMN Avatar loses ability and MP if mob moves too far away cough). Myself, I feel like they work / develop the content, but no one ever plays it to test it out, or even plays the game themselves. If a developer leveled his fishing from 0 - 100 with the fishing system now, they'd probably be like "wtf is this crap..." and we'll probably get a fishing change. I mean, we all know they don't play jobs like SMN, PUP, DRG, WHM, BLM,... but I'll be damned if the whole staff plays SAM >_>;

Sometimes it just really seems like other MMOs listen to the community and are like "you know, you're right, let's look into this and see what we can do" yet SE tosses riddles at us in developer interviews making us (or at least me) feel like they believe "this is the way the game is suppose to be, suck it up, adapt, or go play something else". Honestly, how long did it take for us to get a Moogle in Selbina?....

Edited, Feb 25th 2009 11:40am by Alisaye
#129 Feb 25 2009 at 8:49 AM Rating: Decent
Quote:
Got rumor from JP site, that the updates will come with the paid scenario update which will be on April.

So we only will get our update on April this year. which cut the update into 2 times per year.. this year.


which they spefically said that would not happen in an interview.

God they lie so much.
#130 Feb 25 2009 at 9:02 AM Rating: Decent
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It's not about going through all the storyline, or getting the best armor, or defeating the toughest monsters. What irritates the community is the fact that there are bright, glaring, christmas-light-decoration-landslide-on-neighbors-yard problems that have been around since god knows how long, and other companies would of fixed it in patches when the problem presents itself, through SE rather acts like they just "oh, we never noticed that before" (cough SMN Avatar loses ability and MP if mob moves too far away cough). Myself, I feel like they work / develop the content, but no one ever plays it to test it out, or even plays the game themselves. If a developer leveled his fishing from 0 - 100 with the fishing system now, they'd probably be like "wtf is this crap..." and we'll probably get a fishing change. I mean, we all know they don't play jobs like SMN, PUP, DRG, WHM, BLM,... but I'll be damned if the whole staff plays SAM >_>;


Would be nice, yeah, but I'm not so sure about the grass being so green {Over there}. Not that I've experienced how other companies run their games, but my friends who play That Other Game (guess which) always complain about bugs getting never fixed. If it's not game breaking, companies take their sweet time fixing it (and while adding more content there may be bigger bugs that need fixing first..)
#131 Feb 25 2009 at 9:19 AM Rating: Good
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releasing stuff/dealing with the English-speaking market since 1990 would have a better handle on public relations. I don't know how public relations work in Japan, but in North America, usually you don't leave a long interim or no word in a long span.


You would think so wouldn't you? Interestingly enough though, I don't think it is SE to blame in this...well no, that's not right, they're to blame, but they're not alone in it. As near as I can tell this is something cultural, as all the Asian MMO companies I've dealt with seem to subscribe to this type of PR (or lack thereof).

Aion Online is an excellent example of this, their community is seething at the lack of communication from NCsoft, before the game is even released (in NA/EU)

Gravity, from Ragnarok Online is another example of a company with horrible customer service.

As to the WHY of it, as I don't understand how you can base a successful business model off of pissing off your subscription base, I haven't a clue.

And as a point of reference, Warhammer Online has VERY frequent communication with the community, and my brief foray into WoW left me very impressed by their customer service(just not the game itself...).



Edited, Feb 25th 2009 12:22pm by renasci
#132 Feb 25 2009 at 10:48 AM Rating: Decent
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From what it sounds like, it may be an asian mindset.
#133 Feb 25 2009 at 10:55 AM Rating: Excellent
AION is indeed an excellent example - I try my best to avoid learning about it because it looks a beautiful game and I dont want to be sucked in.

Well if the rumour mill says that the update isnt until April, Im going to take March off*

Looks like if this is the new way of going my subscription for the year just got cut down to 2 months a year.

*Edit: now unsubscribed - see you in April >.0

Edited, Feb 25th 2009 4:40pm by Abbottone
#134 Feb 25 2009 at 11:43 AM Rating: Decent
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735 posts
what i'll really pe'od about is if this update comes and rdm's and smn's get crapped upon again.
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^^^^^^^^^^^^ So True.
#135 Feb 25 2009 at 11:50 AM Rating: Excellent
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As to the WHY of it, as I don't understand how you can base a successful business model off of pissing off your subscription base, I haven't a clue.


#1 : Asia has higher population so services don't need to keep your business.

#2 : Feeling entitled to be pampered by heartless multinational companies like a newborn baby is a western thing. More specifically an american baby boomer thing.

#3 : They know you're not going anywhere, and they will only react when people do 'en masse' and it reflects on the bottom line.

It's not surprising that it works out for them, it only makes sense : Put as little effort as is needed behind something to maximize profit. Resist all changes until the bottom line starts to drop.. It works. Doesn't mean its ok to treat custommers like crap, both extremes are bad. Just answering your question :B



Edited, Feb 25th 2009 2:55pm by RattyBatty
#136 Feb 25 2009 at 12:16 PM Rating: Excellent
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RattyBatty wrote:
Quote:
As to the WHY of it, as I don't understand how you can base a successful business model off of pissing off your subscription base, I haven't a clue.


#1 : Asia has higher population so services don't need to keep your business.

#2 : Feeling entitled to be pampered by heartless multinational companies like a newborn baby is a western thing. More specifically an american baby boomer thing.

#3 : They know you're not going anywhere, and they will only react when people do 'en masse' and it reflects on the bottom line.

It's not surprising that it works out for them, it only makes sense : Put as little effort as is needed behind something to maximize profit. Resist all changes until the bottom line starts to drop.. It works. Doesn't mean its ok to treat custommers like crap, both extremes are bad. Just answering your question :B



Edited, Feb 25th 2009 2:55pm by RattyBatty


I think its simpler than that. This business model works because people are generally satisfied with the game.

Yea, FFXI has problems, but good god, its a great game. It seems the most complaints are over getting gear that you simply DONT NEED to play.

I don't have a relic, or kraken club, or a mythic, and I never will. BUT the game is designed in a way that you don't need them.

You can beat any mob in the game with stuff off the AH, or easily done assaults, campaign, or quests, except maybe the absolute top mobs (PW & AV), whose drops you don't need for anything else anyway.

Thats why this business model works, how pissed off can you really get over **** you simply don't need.
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#137 Feb 25 2009 at 12:27 PM Rating: Decent
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looks like the march update has been delayed. Its already the 25th and no word on it yet. Ive never heard of SE releasing an update with no annoucement, just as ive never heard of SE releasing annoucement on the same month of an update, so unless they make the annoucement this friday (which is uncommon as theyre usually made on mondays, its safe to see the march update is a bust.
#138 Feb 25 2009 at 3:07 PM Rating: Excellent
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Thats why this business model works, how pissed off can you really get over sh*t you simply don't need.



Youre right that this is a very solid game in its core, but there's plenty to be unsatisfied with. Namely all the EXTREME timesinks that are just rediculous in the way they didn't think of the player's experience at all. All they thought about is "STALL EM STALL EM". For example :

******* drop rates
-NM pop system that demands you stare at empty space for hours, instead of make most of them pop item style.
-Slow movement speed combined with needlessly large areas
-"wait 'til JP midnight to continue this mission or get your item"
-"You must wait longer to perform that action"

I could go on but you know what i mean. It's a good game yes, being held down by all these "we hate you players" decisions that are made by the higher ups to draw everything out and in their minds make money longer. I'm sure it's actually been responsible for keeping people away more than anything.
#139 Feb 25 2009 at 3:55 PM Rating: Decent
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RattyBatty... Alisaye.... you two are GODs! If only you two were the boss of SE :/

Edited, Feb 25th 2009 6:57pm by kikyuras

Edited, Feb 25th 2009 6:58pm by kikyuras
#140 Feb 25 2009 at 8:59 PM Rating: Good
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1,726 posts

Quote:
#1 : Asia has higher population so services don't need to keep your business.

#2 : Feeling entitled to be pampered by heartless multinational companies like a newborn baby is a western thing. More specifically an american baby boomer thing.

#3 : They know you're not going anywhere, and they will only react when people do 'en masse' and it reflects on the bottom line.


These may indeed be true (I don't know enough to prove/disprove them), but #1 & 2 aren't necessarily presumptions to rest business models on. Treat your customers like s*** and the bad service or bad views of the products will spread around. Higher population means more potential customers, but have a crappy reputation and people will steer clear of the company. How long did it take Jack and the Box to recover from its salad scare, where's Peter Pan PB at and what about all the other peanut products now, same goes for Tylenol after the 1982 tampering deaths?

As for #2, while having a sense of entitlement when it comes to corporate interactions may be an American mentality, it's bad business to ***** your customers. What's going on here is, let's say SE makes something and they always send an advance notice a few weeks ahead of time when they can expect their shipment, now, there's no word and the date they usually send it is fast approaching. You wonder what's going on? Reliability has nothing to do with entitlement; it's an advisable practice to make a business seem professional and not like some fly-by-night operation. They're supplying people their video game fix and people & companies usually expect suppliers to be able to provide them a constant or dependable periodic supply.

#141 Feb 26 2009 at 1:21 AM Rating: Good
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let's say SE makes something and they always send an advance notice a few weeks ahead of time when they can expect their shipment, now, there's no word and the date they usually send it is fast approaching. You wonder what's going on? Reliability has nothing to do with entitlement; it's an advisable practice to make a business seem professional and not like some fly-by-night operation. They're supplying people their video game fix and people & companies usually expect suppliers to be able to provide them a constant or dependable periodic supply.


Furthermore, it's illogical to not release some news, strictly from the standpoint of risk vs reward. Risk in this instance is 'investment' or 'cost' and reward is a mollified subscription base. In this case, the only cost would be the investment of 10 minutes worth of work to write a blurb and post it on playonline, whereas the reward...remember the 'mpk patch'? I'm sure they would be loathe to experience another BST uprising.
#142 Feb 26 2009 at 1:57 AM Rating: Excellent
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RattyBatty wrote:
#2 : Feeling entitled to be pampered by heartless multinational companies like a newborn baby is a western thing. More specifically an american baby boomer thing.
It reallyyyyyyyyy runs so much deeper than that. Ever since Dungeons and Dragons 30 years ago or more, Western gaming has always included the player heavily and not underestimated their contributions and their voice. The people who play this genre are likely just as qualified, or more qualified to suggest improvements and offer suggestions.

Don't believe me? Dungeons and Dragons, the entire premise of the game is built on respecting player input. You have a Dungeon Master who uses all of the tools the developer uses and creates his own adventures. In many cases, popular player created content gets adopted by the company who invented the game and the game evolves.

Yet another example, all PC games that had Mod sets that come with it. The players literally make their own versions of the game, oftentimes with amazing content (See every Bethesda RPG since Morrowind).

For as long as I have played Final Fantasy, SE has severely underestimated their player base. They could honestly release update notes with mathematical equations detailing exactly what they did to adjusted damage formulas and the players would instantly know what they meant and appreciate them for it. We still don't even really know what all the basic attributes do, we have an idea but it's not even in the instructions, it's just a complete mystery.

Add to this their policy on updates that barely is even functioning at this point. Contrast this to any major Western company and you'll see a colossal difference. Western game companies are actually building and nourishing communities that they can mobilize to support their games. Check out Valve. Check out Bethesda. Check out BioWare.

Add to this the statements from Capcom in a recent video game conference speech that said that Japan accounts for 6% of their sales right now. 6%! Do you want to see how quickly they are adjusting and communicating with their playerbase? Watch the new trailer for Lost Planet 2 on XBox Live if you have it. It's literally a video of the leader of the project explaining the game and introducing it personally, communicating to his audience.

Edited, Feb 26th 2009 3:59am by JingWoo
#143 Feb 26 2009 at 3:38 AM Rating: Decent
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For as long as I have played Final Fantasy, SE has severely underestimated their player base. They could honestly release update notes with mathematical equations detailing exactly what they did to adjusted damage formulas and the players would instantly know what they meant and appreciate them for it. We still don't even really know what all the basic attributes do, we have an idea but it's not even in the instructions, it's just a complete mystery.

Add to this their policy on updates that barely is even functioning at this point. Contrast this to any major Western company and you'll see a colossal difference. Western game companies are actually building and nourishing communities that they can mobilize to support their games. Check out Valve. Check out Bethesda. Check out BioWare.


I don't really agree that SE underestimates the players. They don't release detailed update notes because they think that the playerbase as a community can figure it out even without their help - I think that they've used this tactic from the start: there were no tutorials and quests don't tell you where to go; the community works together to figure out where to go next and how to kill the boss that's awaiting at the end. Sometimes it works great, sometimes very poorly (cough AV) but even in the case of AV the devs think that we can figure the trick out by ourselves. The problem arises when we clearly can't and devs don't want to change their view on us.

They also thought that we can create our own communities without their help. That being a good or bad thing is up to players opinion but I don't see it as if they underestimate us.

I could go even as far as to say that the players overestimate themselves. The suggestions are often poorly thought out: "Why doesn't SE just give everyone million gil? That'd solve everyone's money problems!" or biased and don't necessarily look at all the factors included: "SMN's perpetuation cost should be removed, then the job would be balanced" or "Just raise the drop rates SE why is it so hard to do when it's so simple?". In MMO everything affects each other, fixing and adding things isn't as simple as in normal RPG's.

Im not saying that I agree with SE's ways of doing things, they should communicate more with the players, but both extremes are bad; doing everything players want, or not doing anything.
#144 Feb 26 2009 at 3:53 AM Rating: Decent
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They used to overestimate the playerbase, but CoP was "too hard" for people.
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#145 Feb 26 2009 at 5:29 AM Rating: Good
Ok..

I see people have started talking about Western and Eastern ideas for MMORPGs, and also the old Dungons and Dragons table top game.

A couple of weeks a ago I found a very interesting essay on all these tree issues. For this reason I have taken the time to find the link for the essay, and will not post it here. It might shed some light on why FF-XI is the way it is.

http://insomnia.ac/commentary/on_role-playing_games/
#146 Feb 26 2009 at 7:57 AM Rating: Good
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http://insomnia.ac/commentary...ying_games/


Very interesting read, sir.

I didn't think people could be that analytical about ... games.

While I do agree with the author that "CRPG"s are little more than strategy games with stories, that's actually what I like. I don't like acting and pretending to be someone I'm not.
#147 Feb 26 2009 at 8:18 AM Rating: Good
That destroys the whole point of a roleplaying game though. The stats are just there in pen and paper games to provide a framework to resolve battles or issues that the gm creates to make a story interesting. Some pen and paper rpg's do make the stat system a large part of gameplay but more as a subset of character creation; Battletech and Car Wars were heavily about creating your own mech or vehicle as an extension of yourself. Even then the lore was what drove the battles.

Too much focus on the stats really ruins the gameplay experience. I'd say it has ruined ffxi, but also because the dev didn't balance stats well too. You can't really make a character an extension of you and your style, its more like you are offered pre-rolled characters and can do nothing to change them.

I mean, I can alter my elder scrolls character more than my ffxi character.
#148 Feb 26 2009 at 9:23 AM Rating: Good
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"I could go on but you know what i mean."

Here's another one:

Go take your item to a spot on a full moon and wait for clear weather that probably wont happen and full moons are like 3 days apart so you could sit in one spot for about 8 hours every 3 days or so and accomplish nothing. Yay for random necessities!
#149 Feb 26 2009 at 9:41 AM Rating: Good
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lolgaxe wrote:
They used to overestimate the playerbase, but CoP was "too hard" for people.


Oh, get over it already.
#150 Feb 26 2009 at 10:02 AM Rating: Excellent
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Quote:
Here's another one:

Go take your item to a spot on a full moon and wait for clear weather that probably wont happen and full moons are like 3 days apart so you could sit in one spot for about 8 hours every 3 days or so and accomplish nothing. Yay for random necessities!


This is a great example on how there are just aspects of the game that need updating.. like Delkfutt's key. Seriously, we can't make it a key item? I wish we could make a giant list of small things in Final Fantasy XI, that us, the players, notice on an everyday basis. We could sent this list to SE for them to realize that "Hey, any reason why 80% of the armor / food items in this game are totally useless?" or "Why can't we only get fangs from tigers sometimes.. shouldn't they all have teeth? Is that normal to have tigers killing players by guming them to death?"
#151 Feb 26 2009 at 10:14 AM Rating: Excellent
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TurinAlexander the Vile wrote:
lolgaxe wrote:
They used to overestimate the playerbase, but CoP was "too hard" for people.
Oh, get over it already.
Not really the CoP Nerf blah blah blah, so much as "Hay, CoP had stuff to do, now all we get are cutscenes!" which gets under my skin.
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