1
Forum Settings
       
« Previous 1 2 3 4
Reply To Thread

Secured Credit Card FAQFollow

#1 Aug 03 2009 at 5:41 PM Rating: Excellent
Mistress of Gardening
Avatar
*****
14,661 posts
On July 29, 2009, Square Enix put into place an additional security measure that requires all future credit cards used to pay for PlayOnline services be either a Verified By Visa card or an AccountSecure Mastercard. Since the initial announcement, there has been a lot of confusion and misinformation going around. The following is meant to answer questions and prevent further confusion about this change that is meant to tighten security around accounts even further than the measures implemented in the last year.

None of my credit cards qualify for this service! Do I need to get a new credit card?

If you are not going to be changing your payment information anytime soon, you do not need to worry.

Source: "Anyone updating their payment information after July 29 will need to register with the appropriate service before the change can be made."

What do I do if I need to change my payment information and my new card does not qualify for either program?

Call the Info Center and they will assist you in changing your payment information. Unfortunately, if you wish to change your payment method via PlayOnline, you will need to have a credit card that is actively enrolled in one of these programs.

Source: "If you are a current PlayOnline member and your credit card company does not support this service, please contact the Information Center for further assistance."

What if I can't afford to call the Info Center because I live out of the country?

You can contact the Info Center through online chat and edit your payment information this way.

We are still trying to get an official response, but for now, please do not panic over the credit card changes. This FAQ will be updated as necessary.

Edited, Aug 3rd 2009 3:42pm by Pikko

Edited, Aug 11th 2009 4:32pm by Pikko

Edited, Aug 11th 2009 4:33pm by Pikko
____________________________
Yum-Yum Bento Box | Pikko Pots | Adventures in Bentomaking

Twitter


[ffxivsig]277809[/ffxivsig]
#2 Aug 03 2009 at 6:39 PM Rating: Excellent
Scholar
Avatar
**
556 posts
Quote:
please do not panic


At first i was in a panic state, but then i was thinking, well, if SE does not want my money i know of a cold company that is going to welcome me back with open arms.

My bank is not supported by those services, so i have till 05/10 to play (that, and if i'm not got banned before for killing too many rarabs in Buburimu), if after that date i cannot play FFXI anymore, well, i am just going to move.
____________________________
BST95/WHM93/BLM90/RDM87/SCH76/DRG48/SMN39/NIN37/BRD37
Susy: Mithra, Bastok, Rank 10 Fairy Server
(Dec 26 2003 - May 31 2010)
(Feb 15 2011 - ???) (On hold, trying to find a reason to come back...)

ACN10/ARM4/CUL6/MRD7/BSM4/FSH8/PGL13/GSM7/ALC7/WVR8/GLA11/MIN16/THM14/LCN6/BTN7/ARC8/CNJ13
Rammy Lozano: Miqo'te, Lamia Server






#4 Aug 03 2009 at 8:44 PM Rating: Good
Avatar
***
2,448 posts
Lacaan speaks into the book: "Square Enix"

Polite narrator voice: See Volgons
____________________________
Currently Playing: FFXIV:ARR
Lacaan Vasiim:Cactuar
Free Company:Cactuar Corp<CCorp>
catwho wrote:
If you need a bard to get "good exp" in a merit party, you're the weakest link.
#5 Aug 03 2009 at 8:48 PM Rating: Good
Thief's Knife
*****
15,054 posts
The Hitchhikers guide to the Galaxy wrote:
"Square Enix is one of the most unpleasant MMO companies in the world. Not evil, but bad-tempered, bureaucratic, officious and callous. They wouldn't even lift a finger to save their own grandmothers from the Ravenous Bugblatter Beast of Traal without orders signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters. On no account should you call Square Enix customer service."


Edited, Aug 4th 2009 1:51am by Lobivopis
____________________________
Final Fantasy XI 12-14-11 Update wrote:
Adjust the resolution of menus.
The main screen resolution for "FINAL FANTASY XI" is dependent on the "Overlay Graphics Resolution" setting.
If the Overlay Graphics Resolution is set higher than the Menu Resolution, menus will be automatically resized.


I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
#6 Aug 03 2009 at 11:09 PM Rating: Excellent
Mistress of Gardening
Avatar
*****
14,661 posts
Suucat wrote:
Quote:
please do not panic


At first i was in a panic state, but then i was thinking, well, if SE does not want my money i know of a cold company that is going to welcome me back with open arms.

My bank is not supported by those services, so i have till 05/10 to play (that, and if i'm not got banned before for killing too many rarabs in Buburimu), if after that date i cannot play FFXI anymore, well, i am just going to move.


This measure is for online transactions. If you call, you should be able to change your payment information since it's over the phone.
____________________________
Yum-Yum Bento Box | Pikko Pots | Adventures in Bentomaking

Twitter


[ffxivsig]277809[/ffxivsig]
#7 Aug 03 2009 at 11:33 PM Rating: Good
Scholar
Avatar
**
556 posts
I live in México, it's going to be a really expensive long distance call, and only to be told that i need another credit card from a bank that does support this system?... at least that is what i think i read on another thread when someone made that call... please correct me if i'm wrong.
____________________________
BST95/WHM93/BLM90/RDM87/SCH76/DRG48/SMN39/NIN37/BRD37
Susy: Mithra, Bastok, Rank 10 Fairy Server
(Dec 26 2003 - May 31 2010)
(Feb 15 2011 - ???) (On hold, trying to find a reason to come back...)

ACN10/ARM4/CUL6/MRD7/BSM4/FSH8/PGL13/GSM7/ALC7/WVR8/GLA11/MIN16/THM14/LCN6/BTN7/ARC8/CNJ13
Rammy Lozano: Miqo'te, Lamia Server






#8 Aug 03 2009 at 11:58 PM Rating: Excellent
Mistress of Gardening
Avatar
*****
14,661 posts
Suucat wrote:
I live in México, it's going to be a really expensive long distance call, and only to be told that i need another credit card from a bank that does support this system?... at least that is what i think i read on another thread when someone made that call... please correct me if i'm wrong.


You only need a supported card if you're going to be changing payment information online. Otherwise, the info center will change it for you and it doesn't need to be a supported card.
____________________________
Yum-Yum Bento Box | Pikko Pots | Adventures in Bentomaking

Twitter


[ffxivsig]277809[/ffxivsig]
#9 Aug 04 2009 at 12:14 AM Rating: Excellent
**
611 posts
Quote:
Call the Info Center and they will assist you in changing your payment information


Are they intending to provide a free-phone number?

#10 Aug 04 2009 at 1:16 AM Rating: Good
Thief's Knife
*****
15,054 posts
Ok now I'm really angry because on the 31'st the CS drones were telling me that if you don't have a card that supports Securecode or Verified by Visa you would not be able to use it at all.

And now I find out I could just call them... after I change banks.


Mother @#%^ers.

Edited, Aug 4th 2009 6:16am by Lobivopis
____________________________
Final Fantasy XI 12-14-11 Update wrote:
Adjust the resolution of menus.
The main screen resolution for "FINAL FANTASY XI" is dependent on the "Overlay Graphics Resolution" setting.
If the Overlay Graphics Resolution is set higher than the Menu Resolution, menus will be automatically resized.


I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
#11 Aug 04 2009 at 3:13 AM Rating: Excellent
**
727 posts
Lobivopis wrote:
Ok now I'm really angry because on the 31'st the CS drones were telling me that if you don't have a card that supports Securecode or Verified by Visa you would not be able to use it at all.

And now I find out I could just call them... after I change banks.


Mother @#%^ers.

Edited, Aug 4th 2009 6:16am by Lobivopis

Of all the CS agents contacted by players with this issue, not a SINGLE one has said that they can accept your information over the phone. EVERY SINGLE ONE has told players they would need to acquire a supported CC. I don't know where this "they will change it over the phone" information is coming from. What is the originating source Pikko? Did SE, POL, or CS tell you this or is it just your interpretation of the information posted by SE?

Also, this requirement is for NA PC users only. This does not increase "your" security, it prevents chargebacks to SE when they inevitably ***** up.
____________________________
"Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways - Chardonnay in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming 'WOO HOO, What a Ride!"

#12 Aug 04 2009 at 4:55 AM Rating: Good
Sage
**
992 posts
Quote:
What is the originating source Pikko? Did SE, POL, or CS tell you this or is it just your interpretation of the information posted by SE?


It's the last one, she says so in the OP.
____________________________
99 PUP 99 BST
Some other jobs too
Gear You Don't Care About: [✓]

#13 Aug 04 2009 at 5:04 AM Rating: Good
Scholar
***
1,428 posts
They do not change your card over the phone, you will need to change your card through the pol viewer only. They never have in the past and never will in the future accept payments over the phone or modify payment info over the phone.

To be honest I have no idea why SE said to call them, because there is nothing they can do other than make sure your card is/is not supported for you.

Poeple have called SE and not one person has gotten any info that SE can change the info for you, infact the got replies stating they are unable to change the info for the customer.

The next part I had done a pm to be added to op, but here it is anyway:

if you get lm-21 suspension due to not getting billed one month, at no fault to the customer or the card verification, just SE didn't bill ya, then this will also count as updating your saved info, so people do not have until their current card expires, they have either until the card expires or needs to be updated which might need to be done to resolve a lm-21 error.

In addition this is just effecting USA PC players, so unless they change it in the future, it currently does not effect ps2 and I hear xbox also it does not effect, so if you do get a lm-21 or some other reason to updated your payment info before your card actually expires and you have access to one of those system, you can use that system to update your payment info and then go back to playing on PC after.

Edited, Aug 4th 2009 9:12am by shibaaa
____________________________
Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#14 Aug 04 2009 at 5:08 AM Rating: Excellent
Scholar
***
1,428 posts
Zaredx wrote:
Quote:
What is the originating source Pikko? Did SE, POL, or CS tell you this or is it just your interpretation of the information posted by SE?


It's the last one, she says so in the OP.


Source: "If you are a current PlayOnline member and your credit card company does not support this service, please contact the Information Center for further assistance."

The problem is this statement. Perhaps they had good intentions when they wrote it, maybe for legal purposes they needed to cover all aspects of the issue, HOWEVER when you call them there is nothing they can do. They can not manually make your card work as so many are implying based on their statement, after all why else would you be calling them.

SE reps will advises they are unable to modify your card in the system, that to update your card will require that you use the pol system. The only thing I see them doing for you if you call is they might double check the card to see if verifiable to make sure the customer checked the card status correctly.

No offense pikko but its like you haven't read the many threads out there for past few days, and i understand its not possible to read them all, but the re-posting of the dribble that was in the SE message to all is just bad, because the info was useless to begin with as there was nothing accomplished bu calling the csr reps as many had found out.

Edited, Aug 4th 2009 9:10am by shibaaa
____________________________
Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#15 Aug 04 2009 at 5:16 AM Rating: Excellent
Scholar
***
1,428 posts
Pikko wrote:
Suucat wrote:
I live in México, it's going to be a really expensive long distance call, and only to be told that i need another credit card from a bank that does support this system?... at least that is what i think i read on another thread when someone made that call... please correct me if i'm wrong.


You only need a supported card if you're going to be changing payment information online. Otherwise, the info center will change it for you and it doesn't need to be a supported card.


This is not correct, we are assuming that SE would change the info, as their message was to call them. However when you do call them they are not able to change your card manually over the phone, all updated to the card need to go through the pol viewer. The only way around the issue with a card that does not verify and you are in the usa is to use a ps2 to update the info as the ps2 limitations prevent the verification as there is no internet browser capable of a secure connection on the ps2 in the usa.
____________________________
Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#16 Aug 04 2009 at 5:19 AM Rating: Excellent
Sage
*
117 posts
Note that you can also update your NA account's payment information using a PS2 or XBox without going through the Verified by Visa or AccountSecure process. ONLY the PC version has to do this.

I've had my Visa registered for years now, but couldn't manage to get it to verify: wouldn't even get past the first step where they verify my postal code and expiry date. So I turned on my PS2 and updated my card without a problem.
____________________________
75 WHM BLM RDM SMN BRD SCH
-------
http://www.pitbullproblem.tk
#17 Aug 04 2009 at 8:14 AM Rating: Excellent
Mistress of Gardening
Avatar
*****
14,661 posts
Kellinda has had her account affected by this and from what I heard in chat logs last night, the CSR that she spoke to had her on the phone for 15 minutes as he helped her change her information. Are you guys getting this "they won't change it" info firsthand through your OWN calls or from forums?

Edited, Aug 4th 2009 6:16am by Pikko
____________________________
Yum-Yum Bento Box | Pikko Pots | Adventures in Bentomaking

Twitter


[ffxivsig]277809[/ffxivsig]
#18 Aug 04 2009 at 8:20 AM Rating: Good
Scholar
***
1,428 posts
Pikko wrote:
Kellinda has had her account affected by this and from what I heard in chat logs last night, the CSR that she spoke to had her on the phone for 15 minutes as he helped her change her information. Are you guys getting this "they won't change it" info firsthand through your OWN calls or from forums?

Edited, Aug 4th 2009 6:16am by Pikko


Yes I had issues with updating my card in the past and when contacting them I was advised on chat and email that a pol rep can not and will not change your billing info, all changes are up to the customer and must be done through the pol viewer.
____________________________
Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#19 Aug 04 2009 at 8:24 AM Rating: Decent
Scholar
***
3,141 posts
As people have already indicated, there is an easy way around this.

This problem only affects North Americans using a PC. Therefore, any real Final Fantasy fan would have no problem moving to Australia and buying an Xbox to play the game.

So people, please stop exaggerating about this as if there's nothing you can do about it.
____________________________
.
#20 Aug 04 2009 at 8:25 AM Rating: Excellent
Guru
***
1,326 posts
Sounds like either a rapidly-changed or miscommunicated policy. Obviously, customer support has the ability to change your data, but they might have been told not to... or some CS Reps might have thought they weren't supposed to.

I guess it goes to the old standby: If you call in and can't get the support you need, ask to talk to a supervisor. If they say no supervisor is available, call in again and hope to get a different rep.

And make sure to write down their names, so you can tell a supervisor which phone agent gave you bad info (if you get that far)
____________________________
[ffxisig]126001[/ffxisig]
Zerila's Guide to the Beastmaster Sub
Level Down, a comic by RattyBatty
#21 Aug 04 2009 at 8:28 AM Rating: Good
Scholar
***
1,428 posts
jtftaru wrote:
As people have already indicated, there is an easy way around this.

This problem only affects North Americans using a PC. Therefore, any real Final Fantasy fan would have no problem moving to Australia and buying an Xbox to play the game.

So people, please stop exaggerating about this as if there's nothing you can do about it.


I love the sarcasm, but just 1 mod, every true final fantasy fan would have access to a ps2 to update.

Edited, Aug 4th 2009 12:28pm by shibaaa
____________________________
Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#22 Aug 04 2009 at 8:32 AM Rating: Excellent
Mistress of Gardening
Avatar
*****
14,661 posts
Zerila wrote:
Sounds like either a rapidly-changed or miscommunicated policy.


I agree, it sounds like this. Kellinda only had this issue happen to her yesterday.
____________________________
Yum-Yum Bento Box | Pikko Pots | Adventures in Bentomaking

Twitter


[ffxivsig]277809[/ffxivsig]
#23 Aug 04 2009 at 9:02 AM Rating: Decent
**
369 posts
I had a SE rep call me back yesterday and he entered my credit card info for me. Sadly that didnt work still getting UCS-60257 and the SE rep said he couldnt figure out whats going on. Still waiting for another call back, I have been trying my ps2 and 360 to see if it may work I'll try it then wait a half hour but nothing and my card went from working for years to just wont work, I cant tell if it's my card or SE now >.<

I'm just really pissed off right now, I never got the chance to tell my online friends goodbye or ever try on my new BLU AF+1 body I had to pick up on the day my account went poof >.<
____________________________
http://ffxi.allakhazam.com/profile.xml?196710
#24 Aug 04 2009 at 9:57 AM Rating: Decent
@#%^ing DRK
*****
13,139 posts
Well, I just contacted SE over webchat (tried yesterday but after waiting two hours, gave up) and spoke to Nathan. I was very hopeful he could get me up and running after my LM-21 but at the end, he told me:

Quote:
SEI POL Nathan: Unfortunately, I am not able to provide an immediate resolution for you. However, I have submitted your contact information to have someone contact you and assist you with updating the payment information for you. Is *** *** **** a good number to be reached at?


So now I'm waiting for a call that I have no idea how long will take to receive (he was unable to give me a time frame to expect it). If this fails, I might just be done with FFXI unless I get a hold of a trustworthy individual that plays on PS2 or 360. [:sigh:]

Edited, Aug 4th 2009 12:58pm by Paskil
#25 Aug 04 2009 at 10:11 AM Rating: Excellent
Guru
***
1,326 posts
I take that back... with some of the other posts I've read (including Paskil's, above), it's starting to sound more like a new payment system got rolled out on the back end, it's unfamiliar to most of the phone agents, there are bugs, and miscommunications are happening across SE's billing department.

Pure speculation on my part, though. This is (I'm guessing) probably a case where 90% of the transitions go smoothly, 9.9% have various degrees of problems that can easily be fixed over the phone, and the rest... will have to wait for a fix Smiley: frown.

Like I said, pure speculation. But the only other times I've seen stuff like this happening was a new system getting rolled out.


Edited, Aug 4th 2009 1:12pm by Zerila
____________________________
[ffxisig]126001[/ffxisig]
Zerila's Guide to the Beastmaster Sub
Level Down, a comic by RattyBatty
#26 Aug 04 2009 at 10:26 AM Rating: Decent
*
140 posts
Quote:
Kellinda has had her account affected by this and from what I heard in chat logs last night, the CSR that she spoke to had her on the phone for 15 minutes as he helped her change her information. Are you guys getting this "they won't change it" info firsthand through your OWN calls or from forums?


I called on Friday and I said that my bank doesn't have verified by Visa to the CSR. I asked if there was anything to worry about. Her answer to me was that as long as the info didn't have to be updated I was fine. If it did I'd have to get a new card and there was nothing in place at this time to help that they could do.
____________________________
[img]http://sig.grumpybumpers.com/index.cgi[/img]
« Previous 1 2 3 4
Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 4 All times are in CST
Anonymous Guests (4)