On July 29, 2009, Square Enix put into place an additional security measure that requires all future credit cards used to pay for PlayOnline services be either a Verified By Visa card or an AccountSecure Mastercard. Since the initial announcement, there has been a lot of confusion and misinformation going around. The following is meant to answer questions and prevent further confusion about this change that is meant to tighten security around accounts even further than the measures implemented in the last year.
None of my credit cards qualify for this service! Do I need to get a new credit card?
If you are not going to be changing your payment information anytime soon, you do not need to worry.
Source: "Anyone updating their payment information after July 29 will need to register with the appropriate service before the change can be made."
What do I do if I need to change my payment information and my new card does not qualify for either program?
Call the Info Center and they will assist you in changing your payment information. Unfortunately, if you wish to change your payment method via PlayOnline, you will need to have a credit card that is actively enrolled in one of these programs.
Source: "If you are a current PlayOnline member and your credit card company does not support this service, please contact the Information Center for further assistance."
What if I can't afford to call the Info Center because I live out of the country?
You can contact the Info Center through online chat and edit your payment information this way.
We are still trying to get an official response, but for now, please do not panic over the credit card changes. This FAQ will be updated as necessary.
Edited, Aug 3rd 2009 3:42pm by Pikko
Edited, Aug 11th 2009 4:32pm by Pikko
Edited, Aug 11th 2009 4:33pm by Pikko