Quote:
posting same question that not answered in other thread ....
is there anyone with non US or Canada issued card manage to get verified by POL ? ffxi NA account holder obviously
SE doesnt hv any policy to help international players. I talked to SEI POL Michael via chat program, he wasnt helpfull and didnt offer any help at all.
I feel much disappointed in SE customer service. it s not because of new policy of 3d secure, it is SE customer service staffs dont hv service mind.
I used to work as hotel and airline officer b4, when customer contact me for any help. I alwasy try my best to assist them, or give them the best suggestion how to solve the problem.
but SE customer service staff didnt offer any help , didnt offer any suggestion, what they did is saying "NO"
ps. sorry for my poor english, i m not english native speaker.
this is the conversation between me and SEI POL MICHAEL
You have been connected to SEI POL Michael.
SEI POL Michael: Hello, P.. , thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Michael: How may I assist you today?
P...: yes pls
P...: i hv problem with verified by visa
P...: my bank doesnt support this system.
P...: POL always show error message UCS-5313 when i try to update payment.
SEI POL Michael: Ever since the July update, all credit cards entered into our system now have to be 3D Secure verified in order to continue.
P...: SE hs policy to assist people who hs this problem?
SEI POL Michael: We do have a temporary solution in place to assist North American users only.
SEI POL Michael: Are there any other issues I can assist you with right now, P... ?
P...: what is the temporary solution for NA users?
SEI POL Michael: We'll be able to update the card manually but it only applies to North American users.
SEI POL Michael: But ultimately, it is only temporary and they'll need a 3D Secure card.
SEI POL Michael: Are there any other issues I can assist you with right now, P... ?
P...: for my case what should i do ?
P...: or what you can assist?
SEI POL Michael: There's nothing that we can do to assist international users at this time and I do apologize.
SEI POL Michael: A 3D Secure card is going to be required in order to continue service with the game.
P...: i read from website, that ps2 can update payment without verified by visa is that true ?
SEI POL Michael: I unfortunately cannot verify that information as all cards entered have to be 3D Secure.
SEI POL Michael: Are there any other issues I can assist you with right now, P... ?
P...: no more qeustion thank u
SEI POL Michael: Thank you for visiting PlayOnline Chat support, Piyawat ! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!