Secured Credit Card FAQFollow

It's still on there, just have to dig for it. After clicking many options it'll go to live chat.

But I also have one secured card that won't go through. Nothing is wrong on the CC end and it even works for one account but when trying to add it to my second one it doesn't work.Only thing for sure going through that card is those dame 1 dollar charges.

which bank you use ?
i believe westpac and commonwealth bank is having this issue
not sure about nab and st george

but some other player from australia said that anz card is working (he try the firefox no script thingy)

i haven't try anz card myself .... i might try them sometimes next week or two ... when i can find time to go to anz branch

The visa that I use to pay for POL sent me a new card so I need to update. While it previously supported verified by visa, it no longer does. POL will also not let me use my bank card, even though it does support verified by visa.

Fun.

You know, I'm glad this is on Alla, because you can't find anything about this bullsh*t on SE's Website.

The above still, but there is no links or info on where to do this. Gah annoyed.

Edited, Nov 28th 2009 1:50pm by KaneIsthara

Heya, do u found the way for change the credit card? i still cant do it. im from mexico too and i tried whit many cards from diferent banks.

hey, encontraste como seguir pagando o cambiar la tarjeta de credito yo no puedo hacerlo. Tambien soy de mexico y ya trate con tarjetas de todos lso bancos de aki

I wonder why this was removed from the stickies?

help meeeeeee pleaseeeeee, ayudaaaaaaaaaaaaaaaaa !!!! contact me please if u have the answer for this problem because im not :( g_trujillo_@hot

ty

For those in the UK and I suppose elsewhere also.

I wanted to reactivate my NA account (and i'm based in the UK), and after a laberous process of finding out what to do I shall tell you what I did and what worked after this mess.

I firstly needed to update my payment info..

Basically, I signed up for a prepay visa card at entropay.com (you can do this anywhere else that has a similar card). Loaded card with money (note, the card is not 3-d secure or anything).

Contacted square enix through online chat support, then they updated my payment there and then with my prepay card (even though it isn't supported by 3-d secure or anything).

Reactivated ID via pol after my agent updated my payment info.

I'm sure you can do this quicker over the phone, online is free and i'm in the uk so i found it more convienient. Had a 20 minute wait, though, so take care of those phone bills lol.

Hope this helps anyone.

There is a trick with using firefox and noscript, although I do not know the exact details.

1) This happened to me. I bought the PC version, my card was listed on Mastercard's site, the link for my bank sent me to the register site and it wouldn't accept my card. I visited my bank and took their link for mastercard's secureCode, which sent me to an older site (also owned by mastercard) where my card did register fine. Sadly for me PlayOnline didn't like my card.

2) I own a XBox360... so rather than mess with the hassle I just spent another $15. I figured it was worth it, since I didn't have to wait until a weekday (when I work) and wait 20 mins and then worry about having to call every time I wanted to change my card.

I read some people's conversations that had SE support telling them to buy prepaid cards...but rather than worry whether or not even that would work on top of the cost for them, it is almost cheaper buying the XBox360 version (if you have that option).

3) Seriously Square-Enix, your customer service and PlayOnline system is so bad I'd pay DOUBLE the price of your games to not have to deal with them....EVER.

This issue is still going on.

Ive been building computers from scratch and playing online games since 1996, when the first modern online games were released. I have taken the A Plus Cerification for computer repair, and have kept up to date on most computer technology. I am not a clueless newb when it comes to installing and playing games, or configuring networks to work with them.

I have the new FFXIV collectors edition. I am somewhat dismayed by it, but to be sure I make the right choice, I wanted to try the older version (which I played for 2 months on release and quit) to see exactly how much they improved on that old game, figuring they would probably do the same with the new game in the long run.

I bought the PC version of FFXI new retail version on 16 Oct 2010. Installed with no issues. Then go to play, poof; PlayOnline registration begins.

This was when I get the uce 5311 error. Game Console specifically states it times out. This means the server didnt respond, didnt recieve a responce, or the network disconnected. This was a new registration, not a renewall or change of payment information.

After 6 hours working with it, to include searching the support web site for any help referring to UCE error 5311, I called phone support (the next AM).

Support rep. Thomas told me "try again later"...sooo....I tried for 3 more hours, nothing changed. Called again, new rep London stated to keep trying. I asked to speak to supervisor at that point. (mind you, i had already invested 10 + hours in doing the same thing that didnt work) They (both the tech and the supervisor I think) refused to connect me to the supervisor, or to 2nd tier support.

I noted the availability for chat support online, so I spent 25 minutes finding it, and getting connected. The chat support rep sent me to 2nd tier after 15 minutes of conversation. 2nd Tier rep said "try every 30 minutes". Did that. 5 times, over 3 hours, same results. Contacted chat again, this time, rep told me to do a selective startup/clean boot and terminate all programs running, including my anti virus and anti adware and anti spyware, and to bypass my 5 port hub and connect direct to the net without a firewall. Reluctantly I did that. This time, I got through to the Playonline website, did the visa verify thing, and it sent me back to the playonline game module to click "next" (or submit)...and when I did that...UCE error 5111 popped up. So at this point, I have invested about 12-13 hours into this, spoken to 4 support rep's, and still have not been able to properly register an account with PlayOnline.

So I contacted phone support, again. Now the rep Stephen tells me my (debit card) Visa is no good. (funny how that works, eh...Walmart, Walgreens, Sea World, Disney, the Gas station and Grociery store all love my Bank of America Verified Visa, but this idiot game tells me its no good even after they verified it through the verified visa system) So I called the Verified by Visa people to see whats up...and they reply, the card was never declined.

As of this point, I hope Best Buy will take this game back and refund the money to my Bank of America Visa card that I used to purchase it with that the representatives of Square Enix wont take. Funny too how the BoA people confirm to me that this account has high 5 figures on deposit. Funny how they cant get something as simple as credit card processing right, and they cant take payment information or establish an account over the phone, but they can write 22 thousand word terms of service that contain unconsciounable and non negotiable contract clauses that they think gives them the 1 up on everybody. No, this process stinks, it exceeds any reasonable security measures, it is NOT documented so that the reasonable consumer can understand and follow reasonable steps to register and play, or resolve common issues through that process. And Certainly, the facts contained in this thread, are NOT documented in the games online support system, game FAQ or through contact support, even though its been more than a year since this issue has existed.

Its called deceptive business practices, omission of facts which, if known by the reasonable consumer, would have substantially affected his/her purchasing decisions. They failed to inform consumers that they requrie specific security confirmations in network configurations that most computers do not comply with, nor are they documented on or in the games retail packaging. This is a commonly omitted fact, and thier support rep's are calous and uninformed, and incapable and/or unwilling to help resolve registratin issues.