Today's report will outline our actions conducted from March 26, 2008 to April 23, 2008 in dealing with players violating the user agreement, as well as details on the activities, results, and goals of the Special Task Force.
Click here for details on the Special Task Force's activities in dealing with players violating the FINAL FANTASY XI user agreement.
Regarding Online Attacks against FINAL FANTASY XI
Recently, we became aware of an individual who attempted to compromise the integrity of the FINAL FANTASY XI service. The individual's efforts exploited the low-security passwords chosen by a small percentage of our customers. We would like to assure our users that our PlayOnline team quickly responded with countermeasures against the attacks from this individual. Additionally, our legal team worked together with U.S. government authorities to identify and locate the individual. As a result of our investigation, we have now completed an out of court confidential civil settlement which has serious financial consequences for this person. This is in line with our zero-tolerance policy against any attempts to compromise or hack FINAL FANTASY XI and the PlayOnline system. We will vigorously investigate and prosecute any such attempts.
Click here for details.
Special Task Force activities and future plans
We will start out today's report talking about account banning and gil confiscation.
A total of 10,400 accounts were banned in March, an increase of 3,500 over the previous month. Similarly, a total of 580,000,000 gil was frozen in March, a record increase of 370,000,000 gil over the previous month. As mentioned in last month's report, the Special Task Force has strengthened actions against players violating the user agreement in regards to gil buying and selling. The sudden increase in the amount of gil frozen is mainly due to our heightened activities.
Below we will describe the results of some of the countermeasures introduced in the March 11th version update, as well as recent trends regarding violators of the user agreement.
As demonstrated above, through the introduction of various countermeasures in the March 11th version update, we were able to disable several of the methods players violating the user agreement use to obtain gil. However, there are various new problems cropping up such as violators who had been involved in illegal mining moving their mining activities to new locations such as Mamook.
In order to introduce countermeasures to deal with new methods being used by violators of the user agreement as soon as possible, the Special Task Force is currently consulting with the FINAL FANTASY XI development team.
Matters of concern within the community
In the following section, we will be explaining the Special Task Force's direction and plans in dealing with matters of concern within the community.
Regarding unauthorized third-party access
As mentioned in Information on March 28, both ABC News and Yahoo! News have reported that over 10,000 websites have been infected by hackers in an attempt to steal the IDs and passwords used in various online games. Based on the articles, it is apparent that hackers are heavily targeting online game accounts. As we have often reminded our players in the past, we ask that you continue to monitor and update the security of your system and Internet connection to prevent any harm caused by infected websites and malicious programs.
Along with changes made to the policy today in regards to unauthorized access, we have created a new page concerning unauthorized third-party access. The page introduces preventative measures against unauthorized access and procedures for recovering your account in the case that it has been damaged through unauthorized access.
Click here for information on dealing with unauthorized access.
Reporting to the Special Task Force
The Special Task Force relies on everyone's information regarding violations of the user agreement to help keep FINAL FANTASY XI an enjoyable environment, and we appreciate your continuing support and cooperation.
Report to Special Task Force