The OP isn't a sock, it was me that rated him up. I expected him to get flamed and trolled down so I thought I was doing premptive correction. Somehow he posted a thread saying a Gm was bad and didn't get beaten with the rate down stick. WHich almost restores my faith in the section of humanity that postes at all. Almost.
I had my doubts also, but this sort of thing is nigh impossable to prove either way, and I've had my own bad experiances.
My very 1st call to POL customer support, they told me they didn't have to talk to me. I demanded a superviser. The supervisor said "I don't have to talk to you, get lost, untill you paying a monthly fee your not my problem". My problem, was the game was telling me that my freshly unseald package contained a used key. The game was shrinkapped and came directtly form walmart to my house, no way was that key used.
I wound up calling SE directy, discovering the guys on the phone were SoE, and being told to call the POL 800 number and ask for a manager. Spent 25 minutes explaining that I had. The SE guy on the phone told me he would talk to his boss and email me in the morning. The next afternoon (email timestamp showed it arrived in my inbox at 2pm) I recieved an email from a POL address telling me to call the POL 800 number and ask for a superviser m(_ _)m
I reply, explain I have done this. 1 hour later a reply back, saying do it again say the reason is customer service issues. I do. I get hung up on. I email back. I get no reply for 4 days. I go to wallmart and go through all the BS about we don't take returns ater its open blah blah blah, fail to convince them it must be defective I want to exchange, wind up buying it again this time from best buy. This key also fails. I call the SE guy again, explain everything thus far. Get put on hold for a bit (less than 5 min, yay). I get told they can't do anything about the key, take it back to best buy. ><
I take it back to best buy, they agree to exchange this key works. I call POl again. NOW I'M A F*ING CUSTOMER. I get the same guy, and make it a 3 way call with the SE guy without telling him. I get sworn at. POL guy gets canned a week later, I get email apologies. Lots of them. Still out the cost of the wallmart game.
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