Frequently Asked Questions (Accounts)
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Why do I have to create an account?
To utilize many of the ZAM Network's features such as wiki editing and forum posting, you will need to create an account. Registration is free.
Where do I go to create an account?
At the top of every page on ZAM.com is a Log-in / Create Account link. Click the Create Account link. You will need a valid email address to create an account with ZAM.com. You can change your password on the user settings page once you are logged in.
I tried to create an account, but I typo'd my email/user name.
E-mail accounts@zam.com your correct user name and/or email and we will get those changed for you. Be aware that if your user name has already been used in the system, you may have to choose something else. We will do our best to accommodate you.
Why can't I create my user name?
With as many registered users that we have at this time, occasionally a user name is already taken. You may want to try a couple more options before contacting us for a name change. We allow user names up to 20 characters, but do not allow spaces or special characters. Remember, it is best to not use your real name or email address in your user name when creating a new account. User names with profane or racist overtones will be either changed or banned.
I never received my verification email
There could be many reasons that you didn't receive the verification email:
- Be sure and check your spam folder/trash can as some e-mail providers flag our automatic e-mails as spam. i.e. Hotmail. Some ISP's actually block our automated e-mails at server level, thus you will never receive them, some examples are Yahoo, Comcast, Verizon, Mschi and Earthlink. If you lose your password frequently, you may want to consider using a different e-mail provider for your ZAM.com account, such as Gmail.
- Send an e-mail to accounts@zam.com from your registered email address and include your user name, requesting a link for verifying your account.
How do I log in?
At the top of every page is a Log-in / Create Account link. Click the Log-in link and add your user name or email and password to the inputs. Be sure and have your cookies enabled or you will receive an error when attempting to log-in.
Where is the user settings page?
The user settings page can be accessed from the top of any page by clicking your name.
I want to change my account name.
E-mail accounts@zam.com from your ZAM.com registered email. Include your current user name, the name you would like to have and two alternate names in case your preferred name is already taken.
We/I have an account, want another, only one email.
E-mail addresses may only be registered in the system one at a time, so if you and your partner/child etc. share the e-mail, you will need to create a new e-mail address so that he/she may create an ZAM.com account. For single users, we suggest only having one account.
I am not logged in as me.
If you are logged in as someone else, one of two things happened: You may be using a machine at work or somewhere else where someone can log in under another account. Or your ISP or work network may be caching pages from our site and serving you pages cached from another of our visitors. If it's the first, just log out and log back in under your user name. If it's the latter, logging out and back in sometimes helps. You may also possibly get around it by clearing your cache and adding a ? at the end of our URL. If that doesn't work, you will have to contact your ISP or network admin and ask them to stop caching our pages to completely stop it.
I want to delete my account.
If you need to make your account inaccessible, you can send an email to accounts@zam.com and request a ban/deletion of the account. Please understand that a ban is forever, any posts you will have made previously will be inaccessible to the public and can never be brought back up and you will need to create a new account to utilize the site. You may want to email us and let us know you are making a new account so that we may note the account. Please note that banning the account, or changing the name on the account does not remove the name from the internet.
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