Frequently Asked Questions (Atlantica)
ZAM FAQ
Q: How do I download and install Atlantica?
A: Atlantica Online can be downloaded directly from the official website at http://atlantica.nexon.net/Support/Download. Installation instructions are on the download page.
Q: I want to help! How do I start a new page?
A: One way is to edit the URL to create a blank page. Spaces and underscores are synonymous to the wiki and spaces are converted to underscores by the system.
Another is to add a link on an existing page that links to a page we do not have, then just follow the redlink.
Official FAQ
General
Q: How do I create an account for Atlantica Online?
A: You can create an account for Atlantica Online here.
From the Nexon home page, click on the Sign Up Now! icon:
This will take you to the Nexon Passport Sign Up page. Choose an account ID and a password, and enter in accurate information for your email, name, birthday and gender. When finished, click the "DONE!" button. Go to your email and look for a verification email from Nexon. Once you have finished verifying your email, you are ready to play!
If you already have an Atlantica account with Ndoors or ijji, after March 29, 2011 you will need to transfer this account over to a Nexon account in order to continue enjoying the game. See the Account Migration page for instructions on transferring your account.
Q: Is Atlantica Online FREE to play?
A: Yes, Atlantica Online is a free to play game, like all other Nexon titles. Nexon American utilizes a micro transaction business model, and generates revenue through the sale of virtual goods. Atlantica Online features a wide range of customization options for your character, convenience items, and more, which can be purchased with gold (in-game money) or NX (Nexon's website-wide virtual currency). More Information about obtaining NX can be found here.
Q: I've never registered on this site, but the system says I'm registered. Why?
A:Account IDs act as universal logins on the Nexon site, meaning that Atlantica Online shares the same login ID that you use for all other Nexon games. Please check to see if you are registered with any other Nexon games. If you're unsure or have forgotten your ID and/or password, you can use the following steps to recover them: Go to the Nexon home page, and locate the "NEXON PASSPORT FREE SIGNUP" button.
Click on the link under "Already a member?"
Then click on either "Find ID" or "Find P/W" depending on your needs. THe next screen will ask you to enter information that you registered, in order to verify your account for security purposes. Upon successful completion of this step, an e-mail will be sent to you with your information.
Installation/Getting Started
Q: Where can I download the game?
A: You can download it here, or visit the download support page.
Q: My download keeps getting corrupted! What do I do?
A:If you are having problems downloading the game client or are encountering problems with the extractor or installer and would like to download another client, please visit the official download site here.
Q: My game client keeps crashing, what should I do?
A:There is a possibility that either the source of the installation file or the installation file itself may be corrupted. We advise you to download the game installation client from a mirror site.
Q: I'm leveling up but my Stats and Magic Skills aren't. How do I increase the level of my Stats and Magic Skills?
A: With every level you receive one Bonus Point and one Skill Point. Growth Vials require 1 Bonus Point and will increase a random stat. Skill Books can be used to increase a Magic Skills by using one Skill Point.
Q: Is there any way I can rest to heal my character's HP/MP?
A: Early in the game you will receive the "Action:Sit" Item. After using this item you will be able to freely sit outside of battle at any time by pressing the "X" key on your keyboard. You will then gradually restore your party's HP/MP.
Q: How do I use the items in my inventory during battle?
A:To use consumable items during battle (such as potions, scrolls, etc.); they must be equipped to that specific character's Quick Slot. This can only be done outside of battle. You can use these Quick Slots in or out of battle by either clicking on them or by pressing F1-F5.
Q: My Mercenaries have died. How do I resurrect them?
A:Outside of battle, you can resurrect a mercenary by giving them a Life Potion or by bringing the fallen mercenary to a hospital, which are located in every town. Mercenaries can only be resurrected in battle if your main character uses a Scroll of Resurrection from their Quick Slot.
Q: How can I loot all of my fallen enemies at once?
A: You can only search all enemies at once after you have obtained the "Action:Search All" Item. Once obtained, you can use this item to make your characters search all fallen enemies at once by pressing the "X" key on your keyboard.
Q: How do I split up a stack of items?
A: To split up a stack of items, click the item in your inventory and then, while holding down the "Shift" key, click an empty space in your inventory. Enter the amount you want want to split and click confirm.
Q: Where can I hire new mercenaries?
A: You can hire new mercenaries from mercenary merchants. New mercenaries can also be found wandering about the world of Atlantica. However, some mercenaries can only be obtained through the successful completion of quests.
Q: Where can I store my items?
A: Items can be stored at the Warehouse in Rome. However, you will have to pay a small fee in gold (Atlantica Online's in game-currency) in order to retrieve a stored item. Items can be also be stored in My Home furniture.
Q:How do I upgrade my mercenaries?
A: Your mercenaries can be upgraded once these two requirements have been met: 1. Your mercenary has reached the specified level. 2. You have the correct amount of crystals/jewels required to upgrade your mercenary.
Q: How do I make my character Auto-Run?
A: The Auto-Run feature does not require a license. To auto-run towards a quest objective, just highlight your current quest and press Alt + R, or click the Auto-Run button found aboe your quests. To simply Auto-Run forward, press the "Num Lock" key on your keyboard.
Q: I'm looking for specific town, but I can't find it in the Travel Agency. Where is it?
A: Sometimes the occupying guilds of certain towns may delete the Travel Agency in the town menu. Usually they will add the Travel Agency again, and then the Travel Agency option should be available in the town menu. We suggest investing in a Mount of a Teleportation License, it saves a lot of gold!
Q: I can't find the quest item! Where is it?
A:Please double check if your particular quest is already completed. Also, make sure that your are looting the correct monster that drops the specific item. Finally, check your inventory. If it is full, you may no longer be able to loot any more items until you've cleared some space.
Gameplay
Q: I was looted in Free League. What can I do to get the item back?
A: When an enemy loots an item in Free League, only a clean copy of the item is looted, and your actual item is not dropped in battle.
Q: How do I buy a house?
A: Houses are sold by Caisith in Rome. To get there; click on "Go to Rome" then select "My Home."
Q: The "Revive All" function isn't working. How can I revive all of my mercenaries at the same time?
A: When using the "Revive All" button, only the item "Water of Life" can be used. "life Potions" only resurrects individual mercenaries. To use "Revive All," collect the necessary amount of "Water of Life' vials.
Q: I am Level 120. Why did I not level up after receiving experience from the Birthday Acong?
A: When you visit the Birthday Acong, we will be able to give your main character and active mercenaries the remaining experience you need in order to level up. At Level 120, you must first complete the upgrade quest before you will see your Level Up.
Q: I crafted something but did not receive experience toward my Guild Craft. Why is that?
A: Please remember that when you are personally crafting your own item, you can't contribute your workload towards the Guild Craft and therefore won't be able to receive Guild Craft experience.
Q: I just returned to the game and my division rating dropped one! Why is that?
A: Please remember that your division rating will drop down if you don't participate in Free League after a certain period of tiem.
Q: I logged in and my event item is missing. What do I do?
A: If you believe that you did not receive an item for an event and you have checked both your Mailbox and Item Mall Pickup, please complete a Customer Support ticket with the following information: 1. Your account name. 2. Name of the character that participated in the event. 3. Event name. 4. If possible, please provide the date of when you participated in the event.
Q: I need some help with completing quests and beating monsters. Can you help me?
A: Atlantica Online technical support does not provide gameplay help, hints, suggestions or information. The resources to find this information are located in-game. If you are really stuck, you can ask your fellow players, or visit the forums to connect with other users who may be able to help you.
Q: I deleted a character, but I want to use the same name for another character. Is that possible?
A: No, you cannot use the same character name twice, even if the original character has been deleted.
Technical
Q: Is there a Mac-compatible version of Atlantica Online?
A: At this time there is no Mac-compatible version of Atlantica Online. However, there are programs that will allow you to run PC-only programs on an Apple computer. For more information, you can visit www.apple.com
Q: I received a message that says, "Unable to Connect: Please Try Again in a Little While. "What does this mean?
A: If you receive this message, check to see if the servers are down for maintenance. Scheduled maintenances are posted here If the servers are up, you are probably being blocked by a firewall or an anti-virus program. Double-Check that Atlantica.exe and AtlanticaRun.exe are on the exceptions list for your anti-virus and firewall programs. If you are unsure of how to do this, please visit the software publisher's website.
If you have added both.exe files to your exceptions list and are still receiving this message, please file a Customer Support ticket here with the following details: - A list of any frirewalls and anti-viruses that you are running. - The type of internet connection that you have. - If you are using a router, provide the make and model information. Any other information that you believe is relevant.
Q: Help! I cannot receive items from the Mailbox.
A: This problem is probably caused by an operating system incompatibility issue. Please check your game's compatibility mode as follow:
If compatibility mode is turned off, try changing your compatibility to Windows XP. 1. Right click on the game icon located on your desktop. 2. Click on the Compatibility tab. 3. Change the Compatibility mode by checking the box for "Run this program in compatibility mode for:" 4. Choose Windows XP from the drop down list.
If compatibility mode is already turned on, try turning it off. 1. Right click on the game icon located on your desktop. 2. Click on the Compatibility tab. 3. Uncheck the box for "Run this program in compatibility mode for:"
If these solutions do not solve your problem, try playing only in full-screen mode.
Q: I get a "CRC Error" during installation. What should I do?
A: If you received a CRC(or Cyclic Redundancy Check) during the installation of Atlantica Online, it is most likely due to a bad download. Try the following measure before you consider re-downloading the client again:
Disable all background applications prior to installing
For Windows XP: 1. Press Control + Alt + Delete to bring up the Task Manager.
2. Under the Applications Tab clow down every program. For Windows Vista: 1. Right-click on the Taskbar. 2. Select Task Manager. 3. Click the Applications tab. 4. Select each program listed and click the End Task button. 5. Once all the programs are closed you can try the game once again.
Q: My patcher and game cllient keeps freezing. What should I do?
A: Freezes or crashes that occur upon login or during patches are most often caused by interference from processes running in the background of your operating system. Please follow these steps to disable the unnecessary processes from running:
1. Click Start and then Run 2. Type "msconfig" and select "OK." 3. When the msconfig box appears, select the Start-up tab. 4. Select "Disable All" (if you have a wireless mouse and keyboard or wireless internet, leave those things on). 5. Select "OK" and start your computer. 6. IF you look at dxdiag again, your pagefile should be much lower (around 200-300mb hopefully). 7. Try running the game. 8. If it does not help, go back to msconfig and select "Enable All" to restore your normal startup procedure.
If the above steps worked for you, try narrowing down the specific process that is causing the problem by going back to msconfig and enabling one process at a time, until you receive the error again. If the above steps did not help, please ensure that your firewall is not blocking Atlantica Online. You can also add the Atlantica Online website to your list of allowed sites in the security settings of your browser.
Alternatively, if you are using a router, it should have the option to place a particular computer "DMZ." This will disable network filtering. For instructions on how to do this, you will need to contact your router manufacturer or consult your router handbook. Usually this information can be found on their website.
Q: I am receiving some error message in-game about files that end with the extension '.nif'. How can I fix this?
A: This error message is most often caused when the game is running on a system with multiple languages installed. For Windows XP users, please follow these steps to resolve the issue:
Note: These instructions are for Windows XP users only. 1. Open the Window's Control Panel. 2. Choose 'Regional and Language Options.' 3. Click the 'Advanced' tab. 4. Under the setting "Language for non-Unicode programs, 'select 'English (United States).' 5. Apply the changes and you should be prompted to restart your computer.
After your computer has restarted, you should be able to enter these maps with no problems.
Q: I am experiencing performance issues/choppy gameplay. How can I fix it?
A: There could be many reasons why your gameplay is choppy. To fix this problem, try lowering your screen resolution, adjusting your graphics settings, and updating your video card drivers. If you have tried all of the above and the issue persists, one recommendation we can give you is to try to defragment your hard drive.
For Windows XP: 1. Click on the Start button, go to All Programs then Accessories then System Tools then Disk Defragmenter. 2. Select the C:drive(or whatever hard drive is your default). 3. Click the OK button to start. For WIndows Vista: 1. Click on the Start button > All Programs > Accessories>System Tools > Disk Defragmenter. 2. Select the C: drive. 3. Click the Defragmentation button to start.
Q: I get a "GraphicDeviceNoShaderError" when running the game. What do I do?
A: This error message is typically related to an unsupported video card. First make sure your computer meets the minimum system requirements listed here. If the requirements are met, please update your drivers as well as DirectX.
Account/Personal
Q: I Lost my account ID and password. What can I do to recover it?
A: If you cannot find or remember your account ID and/or password, you can use the following steps to recover them:
Go to the Nexon home page, and locate the "NEXON PASSPORT FREE SIGNUP" button.
Click on the link under "Already a member?"
Then click on either "Find ID" or "Find P/W" depending on your needs. The next screen will ask you to enter information that you used when you registered, in order to verify your account for security purposes. Upon successful completion of this step, an email will be sent to you with your information.
Q: What is the secondary password?
A: The secondary password is a 4-digit code that acts as another layer of security for your account. In the event that an account is accessed from another location, the secondary password prompt will require the user to enter the correct 4-digit code before completing the login process.
Q: I forgot my secondary password. What do I do?
A: You can reset your secondary password and receive a new 4-digit code in your email address. You can also contact us here. Once you receive your temporary secondary password, you may change it to any password you wish, by going in-game, and under Setting > System you will see the Change your Secondary Password option.
- Remember not to share your secondary password with anyone.
Q: My account was suspended. How can I get back in the game?
A: If you get a notice at login stating that your account was suspended and you believe this to be a mistake, please submit a Customer Support ticket here with the following information:
1. Your account name 2. Your character's name 3. The reason for suspension 4. Why you believe the suspension is a mistake
Miscellaneous
Q: I purchased an item from the Item Mall, but I cannot find it in my inventory. Where is it?
A: Items purchased from the Item Mall can be retrieved from the Item Mall Pickup in-game.
Q: What is the minimum level to buy Gcoins?
A: Please take some time to play Atlantica Online before buying Gcoins. We want to make sure that players understand how the game works before purchasing from our Item Mall. Once you have met the minimum level requirements(level 30) you will be able to purchase Gcoins and gain access to our Item Mall.