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Downtime - July 12, 2011

All SOE games and services are expected to be offline for several hours beginning in the very early morning hours on Tuesday:

Beginning July 12, 2011 at 1:00 a.m. US Pacific Time, we'll be performing maintenance on all games and services. During this maintenance, our forums, websites and games will also be unavailable. The estimated downtime for the maintenance is 7 hours.

We apologize for this interruption and will resume the affected services as soon as the maintenance is completed.

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seo service
# Apr 10 2013 at 10:41 PM Rating: Decent
Website downtime inconveniences visitors and can be quite costly to an organization's reputation as well as its bottom line. But, is there ...
Hmm
# Jul 12 2011 at 12:58 PM Rating: Decent
Wonder why every game site works except EQOA and EQII
Hmm
# Jul 13 2011 at 10:48 AM Rating: Decent
Can someone plz find a forum posy from the early 2000's? Cause the ones i remember is that Verant has the worst costumer service and they always went over on patch times.
Update through Social Networking
# Jul 12 2011 at 12:16 PM Rating: Decent
The only thing that irritates me, is that when the patches do go over the original ETA, we don't get an update. We can't check EQPlayers, because that's down too. How hard is it to jump on your SOE Facebook page, and say "Hey, sorry, but the patches are taking a little longer than expected." Getting information from Sony is like trying to wake the Sleeper: it's nearly impossible and it only happens once...
Oh, and if in the course of your patches, you're blocking your entire port list from your external systems, have Zatozia pick up her cell phone, sign in to Facebook there, and post an update... Come on guys... 10 minutes to get a status check is all I'm asking for...
Blow me sony
# Jul 12 2011 at 12:13 PM Rating: Decent
Sony is a joke bring back Verant and the good old days.
Blow me sony
# Jul 12 2011 at 3:07 PM Rating: Decent
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309 posts
Why, so they can pay Sony to run the game just like they used to? When erant DID have a hand in EQ, there was no shortage of complaining about what a joke Verant was and how they treated their customers like crap and didn't care and how they were always dropping the ball. People complain because they can and your statement just proves it. If you are that pissed off, quit playing. If you don't quit playing, you forfiet your right to say stupid things like "blow me sony".
Chill
# Jul 12 2011 at 11:48 AM Rating: Default
I've played for ten years. I learned a LONG time ago that when Sony tells you five hours, expect double that. This happens with every MMO. I've seen it in DAoC, WoW, FFXI among others. Things happen. If you're angry just because maintenance goes long, then you should have been there for the release of Luclin. THAT was a debacle.

Just chill and relax. They'll get it up eventually.
?
# Jul 12 2011 at 11:44 AM Rating: Decent
Does anyone have some kind of an update? I mean seriously someone from sony jump in the chat room for 2 seconds. Hell just tell the janitor to do it if youre too damn busy. Not much to ask I dont think
Compensation
# Jul 12 2011 at 11:33 AM Rating: Decent
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37 posts
Maybe another Dbl XP weekend to compensate..Can ya read my lips Sony??
7 hours is hardly enough...
# Jul 12 2011 at 11:27 AM Rating: Decent
7 hours is hardly enough time to finish "A Dance with Dragons". Funny how the downtime coincides the same morning that the 6 year wait for aDwD is over.
down time
# Jul 12 2011 at 11:22 AM Rating: Decent
it is disappointing that sony cant be more accurate especilly after the real bad loss we had my machine kicked me out at about 8.50 am gmt nearly 6pm GMT and still down at least they take it down when you guys are in bed
G510 Gaming Keyboard
# Jul 12 2011 at 11:13 AM Rating: Default
Okay... on to something else while we have the downtime. Does anyone else play EQ2 using the Logitech G510 Keyboard? I can't seem to get the LCD screen to display game stats, even though the G510 has built-in EQ2 applet and is supported by SOE >8/
Horrible Service...
# Jul 12 2011 at 10:59 AM Rating: Decent
I agree. I truly feel like SOE is very incompetent. In my time, I've seen very few companies who care less about their customers than SOE. It's sad really, because they could be SO much better if they gave a **** about us too. I'd say the only company worse than SOE would have to be Time Warner... maybe AT&T. It's a shame these fools can still be so successful and still hate paying customers at the same time =\
Horrible Service...
# Jul 12 2011 at 11:22 AM Rating: Decent
And on what grounds? What do you have to say about them that makes them any different than any other company?
down time
# Jul 12 2011 at 10:49 AM Rating: Default
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184 posts
Well 7hrs has turned into 13hrs at this point. I understand why ball park estimates are done. We do massive patch upgrades to our ERP system at work all the time.

What I don't understand is how, after 11yrs of doing these upgrades, Soney can't get an estimate that can be relied upon (some times 5hrs only takes 2hrs, and 4hrs takes an entire day).

If the patches are applied and tested in a QA environment first, then why the major deviation in estimates?
down time
# Jul 12 2011 at 11:07 AM Rating: Decent
1 post
You have to understand that they are a "creative software company" with a massive staff of overinflated egotistical programmer types who are more interested in Hollywood titles like producer, assistant producer, etc. These types of programmers would never be able to cut it in a real mission critical software development environment because they lack a key personality trait…self-discipline and attention to detail. Just look at the horrible inconsistencies in the code SOE develops from the inconsistent look-and-feel of their website to the lack of standards and consistency in their XML code (the UI code we can actually see - imagine what we can’t see).

Simply looking through the UI XML code you can see inconsistent programming styles, standards, etc. It’s like a hundred different programmers with a hundred different ideas programmed that stuff. Just look through the game itself, it’s filled with inconsistencies and lack of adherence to programming standards.

Why are they so bad at these estimates? Because the company has and always will be a “seat of the pants” “cowboy programming” operation with little to no discipline, attention to detail or real understanding of real time programming operations/standards.
down time
# Jul 12 2011 at 12:11 PM Rating: Decent
6 posts
You've obviously never worked on large-scale projects with several dozens of programmers for over a decade where programmers come and go over the span of the project and serious overhauls happen based on new technology.

down time
# Jul 12 2011 at 11:13 AM Rating: Decent
You feel this way and you still give them your money...why?

Edited, Jul 12th 2011 1:16pm by ImasertheGreat
down time
# Jul 12 2011 at 10:58 AM Rating: Decent
6 posts
If it's an SOE-wide update, they could be upgrading a server or two - it's possible something didn't reboot, or there was data corruption and a restore needed to be done.

Tons of things extend downtime - but it would still be nice if they could provide an update as opposed to keeping us all out of the loop.
down time
# Jul 12 2011 at 11:05 AM Rating: Decent
Rasplorien wrote:
Tons of things extend downtime - but it would still be nice if they could provide an update as opposed to keeping us all out of the loop.



Personally, I would rather they spend all effort trying to get the games back online then giving us hourly updates. If it's gonna be a more long term issue like when they were hacked, I expect daily updates at the least. But, in patch updates, its better they get the games going then update us on why the games arent going.
down time
# Jul 12 2011 at 12:00 PM Rating: Decent
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309 posts
This.
down time
# Jul 12 2011 at 10:56 AM Rating: Decent
They said 7 hours from 1am pac time. Its now 10am pac time. Nowhere near 13 hours.
WHEN?!
# Jul 12 2011 at 10:07 AM Rating: Decent
So WhenTF are the servers coming back up then? It's already well past the time they were supposed to be back online. I'd like an update from these meatheads, without kissing their butts by saying "I'm in it for the long haul". How about instead, they simply get there **** together an update the people who pay them?! FFS already >XO

~ Pissed-off Crybaby

Edited, Jul 12th 2011 12:12pm by Mcogre
WHEN?!
# Jul 12 2011 at 10:53 AM Rating: Decent
When you posted it was an hour past the time it was expected the servers would be up. Almost always the servers are down an hour to two hours longer than expected. Anyway, who cares? It will be back when it's back. If it takes awhile petition for time on your account due to the down time. While it's down do something else. There are things on TV right now I'm sure and XBox 360 or PS3 can get you a temporary fix =)
WHEN?!
# Jul 12 2011 at 11:03 AM Rating: Decent
BAH... Tuesday is the only day my wife and I have off together... our day of absolutely no responsibility while doing nothing productive and offering nothing to society! In other words, IT'S EQ DAY! If these Cyber-Tools don't quickly become a better company regarding care for their customers, then I'll take my $80+ a month elsewhere. Too many new options are opening up for SOE to keep dropping the ball like this... WAY too many.

SKYRIM... WHERE ARE YOU, MY ELDER SCROLLS SAVIOR?!
Thanx Samo Samo
# Jul 12 2011 at 8:43 AM Rating: Default
Thanx for the info Samo Samo...some people like drama and are cry babies... :-)...keep up the great work Sony..i'm in it for the long haul.
Thanx Samo Samo
# Jul 12 2011 at 9:00 AM Rating: Default
windygale wrote:
Thanx for the info Samo Samo...some people like drama and are cry babies... :-)...keep up the great work Sony..i'm in it for the long haul.


Who would cry over a silly game?

I'm sure we will still see EQ down again before the end of the month to make you so proud.
Thanx Samo Samo
# Jul 12 2011 at 10:35 AM Rating: Decent
Have you never seen the video of the kid who came home from school and learned his mom cancelled his WoW account...Pretty funny
Thanx Samo Samo
# Jul 12 2011 at 11:20 AM Rating: Decent
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37 posts
DAAAAM.. and there are a few like that on EQ everytime things don't happen the way they think it should!!!
Thanx Samo Samo
# Jul 12 2011 at 10:39 AM Rating: Decent
http://www.youtube.com/watch?v=YersIyzsOpc

Yes he tries to sodomise himself
Thanx Samo Samo
# Jul 12 2011 at 11:16 AM Rating: Decent
31 posts
rofl
#REDACTED, Posted: Jul 12 2011 at 9:00 AM, Rating: Sub-Default, (Expand Post) Who would cry over a silly game?
In the meantime
# Jul 12 2011 at 8:21 AM Rating: Decent
Uhg. Stuck with Rift for a few hours. Le sigh.
my life is stupid
# Jul 12 2011 at 8:17 AM Rating: Decent
sneaked into the office early today to play for a few hours. Of course I skipped 2 hours of sleep to sit here and read the necro epic quest because i was in the EQ mood. I don't play a necro. That's pretty sad.
Planned update
# Jul 12 2011 at 7:16 AM Rating: Default
Scholar
42 posts
It's been planned for a while. It was posted it the forum days ago and it isn't just eq2 its all of SOE.
Planned update
# Jul 12 2011 at 8:45 AM Rating: Decent
48 posts
Certainly wasn't posted on the EQ board until the evening before.
Planned update
# Jul 12 2011 at 12:02 PM Rating: Decent
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309 posts
It was posted on eqplayers.com yesterday afternoon (eastern timezone)
Planned update
# Jul 12 2011 at 9:27 AM Rating: Decent
HeartzBroken wrote:
Certainly wasn't posted on the EQ board until the evening before.


It most certainly was, on EQ2players and a link by a poster in the General Forums, think it was originally posted on the 7th or earlier in the general forum. Will respond with the link to the post when the forums come back up. Recall the title being Heads Up - July 12th outage, or something close to that

Here you go - posted 07/08/2011

http://forums.station.sony.com/eq2/posts/list.m?topic_id=502970

Edited, Jul 12th 2011 1:15pm by eq2ctplayer
Planned update
# Jul 12 2011 at 5:14 PM Rating: Decent
48 posts
- just noticed this thread is shared across EQ and EQ2 mediums, hence the confusion.


We did not get such advanced warning over here at EQ Smiley: oyvey

Edited, Jul 12th 2011 11:35pm by HeartzBroken
so what
# Jul 12 2011 at 7:14 AM Rating: Decent
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10 posts
if you click on the unauthorized network intrusion it takes you to the page that they had for the may 2, 2011 thing. They just haven't removed it yet or just leaving it there for people to read.

as for whats going if you read above and go to eqplayers it says they are undergoing planned maintenance. So what if they decided to take everything down at once and do it all one time instead of doing each game/website/access setup at different times.
account
# Jul 12 2011 at 7:02 AM Rating: Decent
I wonder if our account info has been given out again no website, eq login access watsoever
downtime
# Jul 12 2011 at 6:53 AM Rating: Decent
went to soe site .... big flashing letters saying unauthorized network intrusion ... this could be bad ... again
Samo Samo
# Jul 12 2011 at 6:36 AM Rating: Decent
And the system Sony put in place to reduce downtime did what exactly? Apart from extra downtime adding it in the first place.
Samo Samo
# Jul 12 2011 at 8:21 AM Rating: Decent
ozusenet wrote:
And the system Sony put in place to reduce downtime did what exactly? Apart from extra downtime adding it in the first place.


You're mixing things up. They made it faster for patches for EQ, and increased the number of things that could be patched without taking the servers down.

Today is SOE wide maintenance, which has nothing to do with the systems you note. They do this type of maintenance maybe 2-3 times a year.
Samo Samo
# Jul 12 2011 at 11:26 AM Rating: Decent
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37 posts
Most Players understand 2 things..Can Play and Can't Play..oh ..and buying Task adds to get uber brag rights...


Edited, Jul 12th 2011 1:27pm by Taladega
Samo Samo
# Jul 12 2011 at 10:33 AM Rating: Decent
17 posts
Ive just noticed more pathces and server downtime.
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