_== Square- Enix Responds to 1,000,000 Voices Petition=_Follow

Dear Tristian,

My name is Ken Narita and I am the Programming Directory for Final Fantasy XI. My job entails addressing player issues that directly affect their game play. I represent
Hiromichi Tanaka, Koichi Ishii, and Masato Kato the event programmer for much of Final Fantasyfs battle and game play schematics. Thank You for bring about the problem of gGilsellersh and the various individuals that continually violate Final Fantasy XIfs TOS and EULA on a day to day basis.

The issue that you have brought to our attention has been noted and will be investigated as soon as possible. However, please understand that due to the sheer number of reports that we receive, we will be unable to personally inform you of any progress that is made regarding this issue. This is to keep clandestine the methods in which we plan to address the issue of selling Square Enixfs intellectual property for ones own financial benefit.

Your petition alone has reached our offices and caused great discord especially since our mail servers were literally flooded with reports from various servers. We received no less than 142 petitions, 1,233 E-Mails, and a vast majority of users calling Game Masters to confirm individuals that have been gcampingh monsters for months day and night.

There is no easy solution to the problem of Gilsellers. Targeting such players in game would yield fruitless results. However, this is not to mean our employees will not take action against players that PK others or exhibit gGilsellersh tendencies. Likewise companies such as those mentioned in your Petition are under scrutiny by our Lawyers and have been issued warnings. A few have even been issued summons for copyright infringement. However, things like this take time and we ask that you and your fellow FFXI players bear with us as we investigate and take down these companies.

I wish I could offer you more information but unfortunately this is all I can afford to release to any public voice. Releasing any more information would jeopardize any attempt that the developers of FFXI have put in process to address the issues you mentioned. However we do intend to address these and other issues formally on the POL website. You may find detailed information regarding identified technical and player issues under General in the Information area of the PlayOnline Viewer as well as on the POL website.

Again, we thank you for your support, and we wish to assure you that each and every report is addressed with the utmost concern. gWe are a Nation of 1,000,000 and you will listen to our Voices.h Rest assured that we have heard your voices and have long since put into effect methods to catch and prosecute those that are intent on ripping apart the very fabric that support FFXI. Our players mean every thing to us and here at our customer service department each and every E-mail, Letter, Petition is addressed and read. Please realize that thousands of such e-mails reach out inboxes and replying to each and everyone is impossible. However, when one truly requires a response such as this we are not hesitant to respond. Thank you for support Tristian, and we wish you a very happy time in FFXI.


Sincerely,
Ken Narita

=================================
PlayOnline Information Center

For the latest news, help and support:
1. PlayOnline Viewer main menu -> "Information"
2. FINAL FANTASY XI main menu -> "Help Desk"
3. Official web site: http://www.playonline.com/
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Petition Can be Found Here

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1100541170652243989&num=101

Thank you to All the websites and Linkshells that Helped me out with this.

Warcry
IGN
Killing Ifrit
FFXI MystertTour
Aradorn Linkshell Community Website
JesterX's Guide to Vana'Diel -- FFXI info site
Vana'diel Online
FFXIOnline.com
Shards of Odin
Rpg Dreamers FFXI Online Forum
Stratics

If I missed you Hate the Memory not the Heart :)


*added some ppl


Edited, Wed Nov 17 02:41:47 2004 by AsonitezX

 
60 
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40 
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20 
- <---Sorry, but you bust be this at least this old to be a GM 
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10 
- <-You 
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Birth 

So all they confirmed is that they are doing something. Nothing has been said or done; it's just been confirmed.

Killing Ifrit supported you?!?!?!? Go to their page and click the top right banner see where it actually leads you!

edit: Good job by the way ;p

Edited, Wed Nov 17 03:20:39 2004 by CheyD

I never knew there was real people at the other end of the contact lines...

there is one line that gets me tho "Our Players are everything to us" (or something like that). I have yet to see any evidence of this, with any previous problems, but i guess time will tell for this 1. I just hope it doesnt come too late when the economy is beyond repair (IMO it already is with some items gaining 50% inflation without a week on my server, and other items rising by 5 million gil from the price history.)

SE made this problem, they gimped all the good ways to get money, fishing etc and now we see the result.

Power to the players...

Vengeance

This made my day (that and getting to 65)

I am SO proud of being part of it, and anyone who signed it should also be very happy.

/hurray

Read again, please... AsonitezX is simply reposting the letter.

Great to see a response at least! In other games you would get an automated e-mail. I mean, take a look at SW:G, I think the devs actually -try- to ignore players.

It's always great to see publicly posted replies to publicly sent questions or comments. Thanks!



Lol, indeed. It's always funny to see people that think they can do better than the professionals who do their very best every day.

And I suspect they prefer that you use punctuation, capitalization, at least some basic spelling and grammar rules, and that you care enough about what you are saying to type complete words.

I mean, honestly, is it that much harder to type "are" than "r"?



Bah. I see why you are worried about that, but there is just no way. Something like that would have become common public knowledge a long time ago. It's not like management doesn't move on to other jobs. Do you really think that someone that quit SE and started working for another software company wouldn't officially spill the beans? It would probably even be good for business for any competitor that was able to demonstrate a connection.



You have every right to be frustrated, but what they said is true. Their players are everything to them- they have no other source of income whatsoever. Speaking as someone who manages part of a customer service based enterprise believe me, they care! And I'm sure they spend every resource they have every way they can to keep the most players happy possible. The problem is that those resources are limited. They can't make everyone happy all of the time. For one thing sometimes what one person wants and what another wants can't both happen. And, more importantly, if they spent all the money that every development issue, service issue (which is at the least a manpower expense), and legal issue required to be resolvedp perfectly they wouldn't be able to turn a profit.

SE doesn't make a killing that they could better spend elsewhere. They're just another reasonably successful company. They make good money, but they don't have anything approaching a monopoly and I've yet to see them engage in a questionable business practice. They do well in a competitive industry, but they don't have unlimited resources.

As for the nerfing of money-making methods... They consistently nerf methods that either make wealth too universal or too easy for botters. Nerfing some of the fishing things was one of the best thing's they've ever done for the economy. I've only ever seen their understanding and management of the game balance improve over time, and I see no reason that will stop.

They do care about us- they just aren't perfect. They are trying their best to keep us playing and paying!

The best people who can improve the economy are players. Don't buy gil yourself. Refuse to party with people who openly admit to buying gil- even if they are a job you need in your pt. Kick them from your LS. Report every incident of mpk or other nasty tactics to a GM politely.

And, most importantly, if things get really bad cancel your account and politely tell SE why! They care about player concerns, but they'll care even more about lost revenue for specifically stated reasons. :D Trust me, I know- it makes a big difference in any service industry.

Edited, Wed Nov 17 09:39:31 2004 by silalus

I really, REALLY hope SE can do something about these damn gil sellers... Snipers rings went from 500k each to 750k each in under a week on Asura this week. Its crazy! Im glad I signed the petition!

Great work on the petition.. hopefully we will see some improvement on the amount of time it takes to sort things out

and as for this



You need to atleast type in proper english before you even think about getting a job as a GM
back to school for you

[quote]there is one line that gets me tho "Our Players are everything to us" (or something like that). I have yet to see any evidence of this, with any previous problems...
SE made this problem, they gimped all the good ways to get money, fishing etc and now we see the result. [quote]

SE does care about their customers. SE has lowered spells MP cost because you wanted it, SE has lowered the level on spells because you wanted it (Raise is 1 I can think of), SE has given weapons to jobs that oribinally never had them (BLM with Scyth, DRG with some crossbows), etc... and I could go on. The reason they where gimped is because palyers wanted them gimped. Take the rusty caps for example.

People complained about Raboa(sp) and how you could fish up a rusty cap, synth it, and trade it in for lots of cash. Most people where complaining saying that it was fish botters doing this. So what did SE do - they nerfed the rusty caps - and now everyone is mad because rusty caps are worth crap now.

I for one am a Smither. Rusty caps was the only good synth I was looking for because you loose a lot of money as a smither in the first 30 levels, and rusty caps was a way to get some of it back. Because people where complaining that the botters where getting all this money, all a person had to do was take some time for themselves and level Smithing / Fishing and guess waht - they could do the same thing if they wanted. But since the majority wanted it nerfed, SE nerfed it, and now people are mad cause they nerfed it.

We can not place ALL the blame on SE for this problem. SE has made various ways for a person to make money, but has nerfed a lot of them due to players wanting it nerfed. A lot of people want it easy, they don't want to work for anything (eg. making all NM drops Rare/EX, or hgher drop rates, etc...). People complain about not having money, but they don't want to take the time to level a craft so that they can make some money or farm quest items to make money either. For instance: A lvl 1 (yes LEVEL 1) leathercrafter can make vegabond glove which costs about 1k to make (if you farm the materials), and sells for 2 - 3k - thats a 1 - 2k profit from the start.

Yes, SE holds some of the blame for allowing it to continue, but you can not blame SE for the problem either, the rpoblem was cased by players.

Naturi
Ifrit Server