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** Try this if you still don't have it **Follow

#1 Apr 21 2005 at 4:40 AM Rating: Good
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2,880 posts
I'd been trying to download the patch for nigh on 10 hours (off and on mind you) with no success. Hell, 99% of the time I couldn't even get past the "Getting version info" screen.

But this is what I did:

1. Log out of POL.
2. Reboot my machine.
3. Log back into POL.
4. Attempted to download.

(I'm a software guy, not a network guy...so an ipconfig /release /renew might also work)

Mind you, it still failed about 4-5 more times to get me to the download screen (I just hit Retry)...but once it did I downloaded the entire patch with no problem.

Try it out if you're still having problems and haven't tried it already. I know it's probably a coincidence...but hey, it gives you something to attempt.

Good luck.
#2 Apr 21 2005 at 4:46 AM Rating: Good
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251 posts
I actually did something similar. I kept getting the download window, but it'd keep stalling, so I closed PlayOnline, restarted it and my first download after that worked fine and I had FFXI up and running within 20 mins.
#3 Apr 21 2005 at 4:52 AM Rating: Good
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243 posts
well after another attempted download timed out 15mins ago, I logged completely out, back in and now it's downloading and I'm at 200 files left, mind you I d-ld a good portion of it last night..
#4 Apr 21 2005 at 4:58 AM Rating: Default
checking files atm
#5 Apr 21 2005 at 5:02 AM Rating: Decent
I sat here checking for the update for about six hours before it finally started working randomly.

It also - get this! - FROZE my PS2.

But I'm in now, happily harvesting in Giddeus.
____________________________
[ffxisig]186559[/ffxisig]
#6 Apr 21 2005 at 5:04 AM Rating: Default
downlaoding...
#7 Apr 21 2005 at 5:05 AM Rating: Default
10 minutes left
#8 Apr 21 2005 at 5:10 AM Rating: Good
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1,121 posts
My remedy after 3 hours of retry clicking....

Was to spend 4 hours play lord of the rings trivial pursuit....

I wish i knew alot more about that before we played lol.
#9 Apr 21 2005 at 5:15 AM Rating: Decent
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342 posts
There must be something wrong with the client s/w. I was consistently getting the 1160 error on the version check screen (the topic of the second congestion memo from SE) even after I restarted the client. After I rebooted, the update started first try.

Note that I had previously gotten through to the file download stage once yesterday but the update crapped out on the first file. I was really starting to worry that the failure put my machine in a funny state.
#10 Apr 21 2005 at 7:27 AM Rating: Decent
finnaly installing update
#11 Apr 21 2005 at 7:45 AM Rating: Default
im an IT and this is ridiculous, doing any of those things will do NOTHING to make you connect.

if you need to play this game so bad that you are constantly rebooting your PC then maybe you should get a life.
#12 Apr 21 2005 at 7:47 AM Rating: Good
but anywho.. can't connect to lobby server lol
#13 Apr 21 2005 at 8:49 AM Rating: Decent
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1,029 posts
OMG this patch download is killing me... 2% after a LONG LONG time.

Crap.
#14 Apr 21 2005 at 8:52 AM Rating: Decent
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4,632 posts
I can't even log on to POL. Smiley: cry

This is definetely the worst patch experience I've ever had.
#15 Apr 21 2005 at 12:53 PM Rating: Default
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2,880 posts
I'm going to bump this from last night because some people are still having problems.

This solution has seemed to work for some.

BTW: If your download/version check freezes on a file for an extended period of time, just cancel the update and try again. If it freezes, it is not going to continue.
#16 Apr 21 2005 at 12:55 PM Rating: Decent
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915 posts
also try this:

ipconfig /flushdns

it will clear all dns records stored on your computer and so your computer will have to ask for them again.

This way there is a change you will hit a less laggy download server.
#17 Apr 21 2005 at 1:42 PM Rating: Good
Quote:
im an IT and this is ridiculous, doing any of those things will do NOTHING to make you connect.


Actually this is an incorrect statement.

Last night, pt00x.pol.com was resolving to a different set of IP addresses than it is today. It appears that there was some sort of server issue, and SE moved the host to a different server at a different IP.

In the SOA, the zone for pol was modified today as indicated by the serial, and one of the A records for pt00x.pol.com has changed with that modification.

That said, the SOA also has a refresh time of 24 hours. So... The only way to clear your DNS cache is to do ipconfig /flushdns OR reboot your computer. The other way is to wait 24 hours from the last time your machine actually checked the pt00x.pol.com ip address from your DNS server.

Thus, in this case, these solutions do help.

That's probably the reason why SE said to wait a few hours before trying again.

#18 Apr 21 2005 at 2:15 PM Rating: Decent
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1,049 posts
Quote:

Quote:
--------------------------------------------------------------------------------
im an IT and this is ridiculous, doing any of those things will do NOTHING to make you connect.
--------------------------------------------------------------------------------

Actually this is an incorrect statement.

Last night, pt00x.pol.com was resolving to a different set of IP addresses than it is today. It appears that there was some sort of server issue, and SE moved the host to a different server at a different IP.

In the SOA, the zone for pol was modified today as indicated by the serial, and one of the A records for pt00x.pol.com has changed with that modification.

That said, the SOA also has a refresh time of 24 hours. So... The only way to clear your DNS cache is to do ipconfig /flushdns OR reboot your computer. The other way is to wait 24 hours from the last time your machine actually checked the pt00x.pol.com ip address from your DNS server.

Thus, in this case, these solutions do help.

That's probably the reason why SE said to wait a few hours before trying again.

------------------------------------------

Acutally, you are both right and both wrong...

While a restart of your PC may not solve this problem in particular, there are many cases where a restart will indeed solve a problem; particulary for memory leaks and "ghost" programs. It has been quite proven that a restart of a Windows based machine corrects 95% of problems you encounter including (but not limited to) slowness, programs not running running, programs crashing, internet connection issues, etc...

PlayOnline has released a message stating that server congestion is the cause for most of the problmes people are experiencing. So in this case, restarting your PC will probably not have any significant effoect on connecting - but restarting is not a bad suggestion.


On the matter of the DNS issues, if SE did in fact change the DNS entry for their servers, then yes, a flush and a refresh of your DNS entries will update your DNS entry. But the problem is, unless you are running your own Internet DNS server (which you probably are not), all your DNS lookups will be done via your Service Providers' Internet DNS servers. So while restarting your PC (or doing a system flush of your DNS entries) will clear the problem on your machine, if your ISP's DNS entries have not been updated, you will still receive the old entry until thier DNS servers are updated - which can take up to 24 hrs. Once their servers are update, you flushing your machines DNS entries will rid your machine of the old entries, and you will recieve the new entry upon next lookup.

The other way around this is to specify in your computer's "Hotsts" file the correct IP address to the server you are looking for. This will cause your machine to bypass the DNS lookup and use the entry you have specified as the correct address. The only problem iwth this is that if it changes, you have to manually change your "hosts" file to match or else no mattter how much you flush your DNS, you will still have the wrong IP address.

Naturi
Ifrit Server
#19 Apr 21 2005 at 2:22 PM Rating: Decent
so what if i tried to download about 30 mins ago and i am at 7 hours and 9% 30 mins later should i do the flush or restart or keep going.
#20 Apr 21 2005 at 2:27 PM Rating: Default
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2,880 posts
Quote:
so what if i tried to download about 30 mins ago and i am at 7 hours and 9% 30 mins later should i do the flush or restart or keep going.


If it has stalled and is making no progress, cancel it and retry. From my experience on PC, it will not continue once it has stalled.
#21 Apr 21 2005 at 2:40 PM Rating: Good
Quote:
On the matter of the DNS issues, if SE did in fact change the DNS entry for their servers, then yes, a flush and a refresh of your DNS entries will update your DNS entry. But the problem is, unless you are running your own Internet DNS server (which you probably are not), all your DNS lookups will be done via your Service Providers' Internet DNS servers. So while restarting your PC (or doing a system flush of your DNS entries) will clear the problem on your machine, if your ISP's DNS entries have not been updated, you will still receive the old entry until thier DNS servers are updated - which can take up to 24 hrs. Once their servers are update, you flushing your machines DNS entries will rid your machine of the old entries, and you will recieve the new entry upon next lookup.


DNS at my ISP has been updated, as have several other places that I've checked. It's prudent to clear your cache, as that piece of the pie is actually in your control.

Editing the hosts file was discussed last night in great detail (that's actually how I resolved the issue for me), I did post about it, however editing the hosts file is a bit drastic for your "typical" user.

Chances are, most NA, logged in around 6 or 7 PM thier time, thus you can take an educated guess that thier cache will be held until 6 or 7 tonight (3 to 4 hours from now).

Unfortunately the serial for the zone change wasn't time stamped with the date, so we have to guess. The change was there, and in effect on my ISP's dns server at 6 AM EST this morning. Being that Japan is 14 hours ahead of us, that would make it 8 PM for them. Lets assume they diagnosed the problem around noon (half the day over) and made the change. Thus around 10 PM EST the change was made (best guess). Most DNS servers will have updated by now, thus having the correct information cached.

So, now that all is in full detail, flushing your DNS has a strong possibility of helping you out.
#22 Apr 21 2005 at 3:02 PM Rating: Good
Scholar
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307 posts
Special thanks to the Governator on KI for figuring this shiat out.

If you are still having update problems try this:

Quote:
You want a fix? Here's the fix.

(windows only)

Go to start->run->cmd

under cmd, enter in (without quotes) "ping 61.195.48.239" and "ping 61.195.57.200". Take the one that doesn't time out or has the lower time/number.

Now, go to c:/windows/system32/drivers/etc/hosts, open it using notepad (might ask what program you want to use to open it-> select choose from list, notepad), and at the bottom, add the following, minus quotes. "pt002.pol.com 61.195.48.239" if 61.195.48.239 got the lower numbers/no timeouts, or "pt002.pol.com 61.195.57.200" if 61.195.57.200 got the lower numbers/no timeouts.

You can do this while POL is running.

Now, go update, sit back, and watch the percentage fly to 100%.

Oh, and if you still get an error, change the hosts file to the other string of numbers.

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#23 Apr 21 2005 at 3:12 PM Rating: Decent
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1,049 posts
Ashemmi,

I was merely stating that by clearing your DNS cache, you may or may not be able to clear up the problem - it still depends on your ISP and when they update their DNS entries vs. when a flush of your cache will be reliable.

The way you orignally stated made it seem as though flushing yor DNS cache would solve the problem and would automatically refresh your machine with the correct information. The way it stated was correct, but it was incorrect in the sense that you still have to wait for your ISP's DNS servers to update their records before you will see the correction through a flush of your cache.

ALthogh your ISP's servers may have already updated, I know for a fact that my ISP's DNS entries had not been corrected as of 9 am EST. So flushing my DNS would have no effect as I would still pull incorrect addresses. My comment was merely a clarification on what was stated
#24 Apr 21 2005 at 3:37 PM Rating: Decent
no its down loading but is it supposed to take like 3-5 hours to download? what did everyone elses download time take and i am on a cable modem
#25 Apr 21 2005 at 3:44 PM Rating: Decent
Only 4 hours, 2 minute's and 27 seconds left ><
Really slow now.. ; ;
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