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I'm definately dissapointed that some of these problems exist, but I don't know the cause yet either. Regardless, it's no reason to damn Microsoft as a whole icon. I've yet to see any major product from any major company released flawlessly.
As to their particular Marketing Strategy, I only know a couple things, but most of the "Microsoft was rushing it" and things along those lines are hearsay.
MS is the company everyone loves to hate,but I remember the days before we had a standard OS. It was a mess and Im glad someone won. People talk about how MS is evil because of the monopoly. Lets take a look at the others that might have won the fight and consider how they would have behaved.
Apple. MacOS was aboslute garbage before OSX. It had a good user interface,but thats ALL it had. I remember mac users telling me that he had to reboot and unload all their extensions (device drivers) before they could print or the machine would hang.) They considered this normal,while at the same time ridiculing windows. Apple makes all the hardware and all the software. If apple had won,I find it hard to beleive that they would have still purchased NEXT and made the switch to a unix based OS. (Which was one of the best moves they ever did. OSX is a wonderfull OS,superior to both other unixes,due to its great UI and other non unixes due to its BSD heritage. Its just damn good) We would be stuck with expensive hardware produced only by apple,running an OS produced only by apple. Do we really think apple would not try to use dominance of all PC software AND hardware to move into other fields. Of course they would. They would use the same kind of cutthroat practices that ANY other monopoly uses to maintain its position. Eventaully the government would step in. Everyone of course would hate Apple,and of course would tell stories about how Jobs eats infants and pushes little old ladies into the street.
IBM: IBM would have given us OS2. DOS was a stop gap to get a product to market fast to compete in the personal computer market. IBM really envisioned something like OS2 from the getgo. They worked with MS to develop it jointly but the project ran into problems when MS and IBM couldnt work together. MS went its way and called its version of OS2 windows NT,IBM kept the OS2 name. If we assume IBM won,its probobally safe to assume they would have done it by making their PS2 line fly. Other companies would have been able to manufacture PCs.but they would all be rather expensive becuase they would all have to pay licensing fees to IBM. Computers would all be microchannel,which is not a bad thing at all. IBM would make the OS,which was pretty good. IBM also provides services ,networking gear and larger systems. They almost certainly would have used dominance of the desktop to sell their services and mainframe systems. You can imagine IBM making OS2 incompatible with their competitors servers. Proprietary networking equipment would tie computers to IBM networks. Companies would be unable to make open standard networking components becuase IBM would refuse them the Microchannel licenses they needed. IBM also owns a vast array of patents and would have developed countless more as they created versions of OS2. They also would have purchased the other software companies as they ground them under,aquiring their patents. Again,abuse of monopoly power until the government would finally have to step in,again. (IBM has in fact abused monopoly power before)
Xerox: Xerox invented the GUI. The Apple Lisa used a Xerox OS. It was a train wreck. We can imagine though,if it had worked out,Xerox would have been another Microsoft,except that they also had their hands in alot of other office equipment. Xerox of course almost certainly would have abused their monopoly. They did it when they dominated the photocopier market by forcing people to buy service contracts from them for the copiers and requiring the copiers only be leased instead of bought to make sure you couldnt go buy a used one and not get a xerox service contract.
Sun: Another hardware and software vendor. We would have a good OS,and good hardware. It would be very expensive. This would pretty much be just like IBM. Sun never really had a monopoly,but they tried real hard. You would expect them to be just like IBM.
DEC: DEC was notoriously proprietary. VMS was a solid OS and I imagine that a friendly GUI would have been possible. DEC was very good at locking people into their stuff. There is STILL VMS stuff out there running,becuase once you were locked into DEC,you were stuck unless you want to spend a small forture to switch over. Hardware was pretty good and they pioneered some of the advanced features like virtual memory,parralel computing and clustering. Dec stuff was very scaleable,but also expensive. Still,DEC was a master of keeping you using DEC. Ready made monopoly. VMS on a VAX processor in your refrigerator? No,wait,thats not the refrigerator,that IS the computer. =)
HP: Another IBM,except they made TONS of stuff. Dominance of desktop computing would allow them to monopolize lab equipment servers and tons of other fields. With something like a desktop OS to anchor them,they might not have felt the need to spin off Agilent. Very good stuff with a Unix based OS. Probobally would be just like IBM,but might have grown even bigger.
I dont see any difference in MS. The only real difference is that MS really doenst have the best product. They have an ok product. What they also have is a product that runs on open hardware. MS won not becuase of the best OS,but because of the best strategy. Thats their strength. Once they had their monopoly,they used it,just like anyone else would have. Im not making a value judgment on this,its just the way it is. We dont have a monopoly in computer operating systems becuase Bill Gates is the antichrist,we have it because the OS market lends itself well to monopoloes. People want to buy whatever the most people are using so they can all use the same software. This means once someone gets the largest market share,they are more powerfull and can edge out the competition. The consumer wants ONE OS. It really only could have turned out one way. The only real question was who was going to get the monopoly,not if there was going to be one.